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Hi thanks for the reply, It's been hours but I can't see any clear cron link ? "After so long a clear cron job link will appear so you can skip the cron job" Regards, Daniel

HI, Seem our smtp ticket import is broken again Blesta 3.6.1 PHP 5.5.22-1+deb.sury.org~trusty+1 (cli) (built: Feb 20 2015 11:26:12) Copyright © 1997-2015 The PHP Group Zend Engine v2.5.0, Copyright © 1998-2015 Zend Technologies with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v5.0.19, Copyright © 2002-2015, by ionCube Ltd. with Zend OPcache v7.0.4-dev, Copyright © 1999-2015, by Zend Technologies with Xdebug v2.2.5, Copyright © 2002-2014, by Derick Rethans Please see attached and note, outbound invoices are being sent, it's just the cron task that checks for email import to tickets. I"m not sure how I can debug this part of the cron ?? The cron completes with the below: Attempting to run all tasks for XXXXXXXXXXXXXXXXXXXXXXX. Attempting to apply credits to open invoices. There are no invoices to which credits may be applied. The apply credits task has completed. Attempting to deliver invoices scheduled for delivery. No invoices are scheduled to be delivered. The deliver invoices task has completed. Attempting to provision paid pending services. The paid pending services task has completed. Attempting to unsuspend paid suspended services. The unsuspend services task has completed. Attempting to process service changes. The process service changes task has completed. Attempting to process renewing services. The process renewing services task has completed. Attempting plugin cron for order accept_paid_orders. Finished plugin cron for order accept_paid_orders. All tasks have been completed. Attempting to run all system tasks. All system tasks have been completed.

Hi no I haven't made any changes to any of the default templates My clients invoice emails go out fine, helpdesk/support emails are fine. But I can't get the admin notices to come through to me. I never know when an invoice is overdue or services need to be cancelled without checking blesta daily Regards, Daniel

Hi, No nothing in the logs im afraid What are the next steps to get to the bottom of the missing admin notices ? Regards Daniel

Anyone know any other troubleshooting I can do from the cli, maybe some log files Regards, Daniel

Ah ok there is a difference, tickets is setup as imap (google apps) But blesta itself is using smtp. having said that clients do get their invoices etc wouldn't client invoices and admin emails be using the blesta settings ? Regards, Daniel

Hi, I"m using google apps, SMTP note this is working for our support department .. Regards, Daniel

Hi, This still doesn't work, I get all the ticket emails but none of the admin notice emails :-( What am I missing here ? Please see attached

Hi great, any ideas when that will be out ? So I just remove the coupon to stop new invoices getting the recurring discounts ? Sorry, just looking for the work around before the patch... Regards, Daniel

OK I've tried the below SQL and I still get the original error when trying to modify the invoices :-( mysql> select paid from invoices where date_closed is NULL and status="active"; +--------+ | paid | +--------+ | 0.0050 | | 0.0050 | | 0.0050 | | 0.0050 | | 0.0050 | | 0.0000 | +--------+ 6 rows in set (0.00 sec) mysql> UPDATE invoices SET paid=0.0000 WHERE date_closed is NULL AND status="active"; mysql> select paid from invoices where date_closed is NULL and status="active"; +--------+ | paid | +--------+ | 0.0000 | | 0.0000 | | 0.0000 | | 0.0000 | | 0.0000 | | 0.0000 | +--------+ 6 rows in set (0.00 sec) mysql>

I've just now turned off the option "Automatically apply Loose credits" as this is just one issue Also I'm not using exchange rates and only have one currency for payment as per the attached Regards, Daniel

OK Cool, How do I fix this as once everyone pays their invoices I'll be out of pocket like 587 euro ? Regards, Daniel

Hi All, Again more blesta issues.... For some reason when clients pay they get 0.01 credit. I wasn't worried abut this until we were hit with the coupon bug that applied a one off 50% discount to the second month invoices Now when I try to edit the 16 something invoices to remove the 50% discount as a work around it seems the 0.01 credit has been auto applied which now stops any editing with the attached error !!: I don't want to seem negative but all these tasks are very simple... We haven't had any problems like this with other billing solutions... Regards, Daniel

Hi All, We had a whole heap of clients sign up for a 50% off coupon/promo Now one month later their still getting 50% What is going on here ? Please see attached

Ok , SQL isn't my thing so this almost melted my brain but I think I have something with this one SELECT COUNT(*) FROM orders INNER JOIN invoices ON orders.invoice_id = invoices.id WHERE orders.status = "pending" AND invoices.date_closed IS NOT NULL; If anyone else has anything better or knows more about SQL ? Regards, Daniel