Email Ticket Import Broken, Was Working

[drolfe]

HI, Seem our smtp ticket import is broken again

 

Blesta 3.6.1

 

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Please see attached and note, outbound invoices are being sent, it's just the cron task that checks for email import to tickets.

 

I"m not sure how I can debug this part of the cron ??

 

The cron completes with the below:

 

Attempting to run all tasks for XXXXXXXXXXXXXXXXXXXXXXX.

Attempting to apply credits to open invoices.

There are no invoices to which credits may be applied.

The apply credits task has completed.

Attempting to deliver invoices scheduled for delivery.

No invoices are scheduled to be delivered.

The deliver invoices task has completed.

Attempting to provision paid pending services.

The paid pending services task has completed.

Attempting to unsuspend paid suspended services.

The unsuspend services task has completed.

Attempting to process service changes.

The process service changes task has completed.

Attempting to process renewing services.

The process renewing services task has completed.

Attempting plugin cron for order accept_paid_orders.

Finished plugin cron for order accept_paid_orders.

All tasks have been completed.

Attempting to run all system tasks.

All system tasks have been completed.

 

[Michael]

SMTP doesn't just break but it looks like the cron is locked, wait a few hours then click the unlock cron task link and then wait for it to run or you can do it via the database and force it (which might break something or corrupt but I'm just guessing) see: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/24/cron-job-has-been-running-for-over-60-minutes/10/

If you use CloudLinux see: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/6/cloudlinux-cron-issues/10/

If none of them work please reply and the guys will be able to help you later today.

[drolfe]

SMTP doesn't just break but it looks like the cron is locked, wait a few hours then click the unlock cron task link and then wait for it to run or you can do it via the database and force it (which might break something or corrupt but I'm just guessing) see: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/24/cron-job-has-been-running-for-over-60-minutes/10/

If you use CloudLinux see: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/6/cloudlinux-cron-issues/10/

If none of them work please reply and the guys will be able to help you later today.

 

Hi thanks for the reply, It's been hours but I can't see any clear cron link ?

 

"After so long a clear cron job link will appear so you can skip the cron job"

 

Regards, Daniel

[Michael]

Hi thanks for the reply, It's been hours but I can't see any clear cron link ?

 

"After so long a clear cron job link will appear so you can skip the cron job"

 

Regards, Daniel

 

Then you can do the database one, but backup first.