hyperjohn
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Posts
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Posts posted by hyperjohn
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Description -
After adding a publicly accessible category and a publicly accessible article in that category in the knowledge base, when I try to delete that category, it doesn't show any errors. It just shows a blank red alert box. (which indicates something like, I cannot delete this category, delete the article first then the category. )
It should show some kind of error message and not just the alert box as shown in the screenshot.
Assumptions I will make -
For the sake of this thread, your domain is http://yoursite.com and you have installed blesta 3.6.0 in /portal/ folder. Both your domain name and installation folder might be different but I doubt it'll make any difference.
How to replicate -
Step 1 - Install Blesta 3.6.0 . It comes with Support manager plugin enabled by default.
Step 2 - Login into blesta admin panel , hover over "Support" tab then go to "Knowledge base" link. Direct link should look like http://yoursite.com/portal/admin/plugin/support_manager/admin_knowledgebase/ .
Step 3 - First add a category. Details of it are as follows -
Name - I believe, you can choose any name. I chose "testingcat".
Parent Category - None
Accessibility - Public
Description - Anything you wish to enter
After entering all the details, press "Create Category" button.
Step 4 - Add an article . Details of it are as follows -
Title - Anything you wish to enter
Content Type - Markdown ( I chose that, not sure if It'll matter )
Body - Anything you wish to enter
Accessibility - Public
Category - Choose the category we added using Step 3.
After entering all the details, press "Create article" button.
Step 5 - Now go to the main "Knowledge base" page/link and you should be seeing your category added under "Home Directory". Since I chose "testingcat" as my category , I was seeing "testingcat (Edit/Delete) " . Press "Delete" and you will see the popup with description "Are you sure you want to delete this category? All subcategories and articles within this category will be moved to the parent category" . Press Yes
THE BUG - Now you should be seeing the symptom described and shown in the screenshots .
My Test -
I tested it on 2 different servers. (thus the 2 screenshots)
1st one is on shared hosting environment running cPanel.
OS - CentOS 6
version of Blesta - 3.6.0
version of plugin - Support Manager (ver 2.10.0)
version of PHP & MySQL - PHP 5.4 , MySQL - too lazy to check. I will, if needs be.
2nd one is a VPS running Plesk.
OS - CentOS 7
version of Blesta - 3.6.0
version of plugin - Support Manager (ver 2.10.0)
version of PHP & MySQL - too lazy to check. I will, if needs be.
Note to admins/mods - I did read "Read First! How To Report A Bug" sticky. If I did something wrong, feel free to edit any parts of this thread or ask for more information. I will comply.
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Sorry I couldn't fix it with you mate, we tried the support_manager files we use at LC and still got that error so I believe it's cPanel myself but the guys will be able to help you if they can shortly.
Not a problem. I'll wait for them. Thanks for the help
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check the controllers folder. And try un-installing the plugin and re-install see if that fixes it?
Everything is there as shown in the image below. Also, I already tried uninstalling/installing . Didn't fix anything.
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ok I'd re-upload the files again to be sure, what control panel do you use?
cPanel . And I did reupload the plugin again . I edited the post above. You can see the remote site view of filezilla
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Blesta will be upgrading their module soon to include some features of the tastycPanel so you could use the stock... it's up-to you.
Upgrading when ? In any case, you are right .I'll go with the safe option.
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Sounds like you are missing a file or haven't upgraded probably (admin/upgrade/).
I doubt it. I did a clean install this morning after buying the license as I changed the server too. Softaculous didn't work as usual (why am I paying for it again ? ), so I downloaded 3.6 and uploaded using filezilla.
Just to be sure, I uploaded the plugin again with same result. Error still persists. Also, the file support_manager_kb_controller.php is there. I'm attaching my filezilla remote site view.
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Oh noes!
Class 'SupportManagerController' not found on line 11 in /home/lbf/public_html/portal/plugins/support_manager/support_manager_kb_controller.php
Hello,
I'm getting the error as above when I click Support or any of the children links (Tickets/Knowledgebase etc) from the admin panel.
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Hey,
I was just wondering if I should use native cpanel module that comes with blesta OR cpanel extended ? Modulesbakery made cpanel extended and then closed their shop. Someone else is supporting it BUT I fear, what if they stop their support ? I read somewhere that I cannot go back to native module from cpanel extended.
Your comments/suggestions are invaluable to me .
P.S - I haven't checked out the cpanel extended yet.
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Yes Blesta does check the domains to see if it's valid
via A records.I'll see if I can take a look at your system this afternoon. As for the email address, yes, as Licensecart mentioned, Blesta does validate whether the email's domain address has a valid MX record.
That's excellent really. And Thank you for looking into the matter and letting me know the reason.If in future someone notices this error, here are my reasons for it.
- I only added the prices in INR and not in USD.
- I also checked "Use Package Pricing for New Services Only" in the settings
- My default was USD so that got selected each time and after filling in all the details my system didn't have the price of the item and it got stuck like my screenshot and in the backend it threw an error.
- Version of blesta- 3.5.3
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Haven't experienced an issue like that myself, but generally, it can be caused by a timeout from the server after performing the action. Can you duplicate that behavior? Can I create an account to try to duplicate that behavior on your install (is it a test environment)?
Based on your form details, I would expect you to receive an error regarding an invalid email address.
Actually, I cannot replicate it again which worries me more. I've been trying it again and again. I have namecheaps shared account for testing. I will shift to VPS before going into production though. So I can only hope, it WAS a timeout error.
I'll send you the details to my server via PM.Also, does blesta ACTUALLY check if the domain actually exist ? because I've given it no other reason to throw errors. its in the form of *@*.com and thats the "usual" regex developers check for.
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Have you edited the structure.pdt
Nope. I havent even seen the coding. I'm just changing the settings etc. Can I do that from inside the admin panel ?
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Hello,
My page is stuck at "Create an account" . Please check the attachment. What should I do now ?
Worse thing - My admin panel shows that client has been added. Cannot have these type of inconsistancies .
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Upload the contents of the "blesta" directory from the zip file, this was changed from public_html and should be updated. Sorry!
Chances are there may be a failed dependency, but you should know more once you access /install after uploading the files. Post any issues you have here and someone will help.
Thanks for the clarification. Everything went fine and thankyou for replying fast. I didn't reply to the post but I did read your post almost as soon as you replied.
Have you checked that the requirements are all set: https://docs.blesta.com/display/user/Requirements
You can ask Namecheap for help if you need it as they manage the servers you are on, personally it's better when you own your own VPS.
Hello mate ! Thankyou for the suggestion. However, I feel problem was with Softaculous and not with namecheap's shared hosting. I did manual install and it went smooth as a butter knife on a butter. Till now I'm very happy with Blesta. I've used WHMCS in the past and I remember getting overwhelmed with it but eventually it became second nature. However, blesta is comparitively much better when you are new to the system.
PS - I'm writing this experience based on initital install and configuration only. I need to explore it more
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Hello,
I tried installing blesta using Softaculous on namecheap's shared hosting but the installation failed. How to check errors ?
Ignoring that, I tried installing blesta manually, by following the instructions at https://docs.blesta.com/display/user/Installing+Blesta
In that , step 3 reads as
"Upload the contents on public_html directory to your server where you will be accessing blesta."
However, I cannot find public_html directory in my blesta-3.5.3 download. Whats wrong ?
Why do I feel system is fighting with me
PS - While registering here in the forums, it informed me that I cannot use my outlook.com id. Why ?
Support Manager Plugin - Deleting Knowledgebase Category Shows Blank Alertbox
in Bugs
Posted
Bingo !
Good to know I'm not alone ! Being alone is scary
If by that you mean , missing text message inside that red alert box, then yes.