jmf421
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Posts posted by jmf421
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On 1/11/2022 at 6:04 PM, Paul said:
There may be a problem with the logo or background image you have set. Try removing them to see if it resolves the issue, and if so, try re-saving them differently from your photo editor.
Any idea why this would occur? This is the same logo that has been there for years and all of the sudden now it's causing issues.
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I have a customer where I want to manually send the invoice email to him. So I select the checkbox beside the invoice and then select "Deliver Via Email" and then I get this error:
"TCPDF ERROR: GD library error: imagecreatefrompng(): gd-png: libpng warning: Interlace handling should be turned on when using png_read_image"
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How can I do that? The page inside of blesta is broken where I would remove installed modules. Is there another way I can remove this module? I obviously can delete the folder on the server but there is still some code saying it's installed.
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I am trying to upgrade Blesta to the latest version and I get this error:
Something went wrong.
Declaration of cpanelextended::cron($package, $service, array $vars = Array, array $post = Array) should be compatible with Module::cron($key)
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Ok this may be a complete noob question but I cannot figure it out and cannot find an answer online.
When upgrading I have two options on my mac using transmit. Merge or Replace. If I replace the folder it will replace the existing folder with the new folder which I do not want. I just want the files inside of each folder to be replaced.
Both of these options dont seem to work especially going several folder levels deep, what am I missing? Whats the easiest way to upgrade blesta?
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19 minutes ago, Tyson said:
There's an error with some data on his account that is expected to exist, but doesn't. The error isn't descriptive enough to determine where the cause originated from, but you can enable debugging in your config file and then encounter the error again to get more information, like the stack trace, which will help determine where the error is coming from, and then it can be investigated further.
I already have my debugging set to on in the configuration file -
Configure::errorReporting(-1);
Is there somewhere else I can see further info?
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I have a client that keeps telling me he gets an error "Undefined Offset" when trying to login. No other users report this.
When I log in as an admin and click on this clients account, then select "Login as client" I also see the "Undefined offset" error. https://cl.ly/899275432151
When I do that same thing for another client, I do not get the error and it allows me to successfully login as the client.
Any ideas to what could be causing this?
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I had someone create a theme for me a couple of years ago and I just noticed there is a typo on mydomain.com/order/signup/index/registration
For the life of me I cannot find this file to edit the heading - https://cl.ly/2A1P1O3z430r
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I have a client who's payment was declined the other day. This client has paid me several times already and for some reason its now being declined. I am using Stripe. I think its the standard component, see below.
Stripe support tells me that I cant review this payment through their Radar option because I am "not using Checkout, Elements, Stripe.js or any of our mobile SDK integrations". The Stripe rep basically states that I am not passing enough info to be able to review or approve the charge on my end.
Is anyone aware of a way around this or maybe another Stripe integration solution that may be available?
Current Stripe integration"
Version 1.4.1
Author: Phillips Data, Inc.
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My application is a constant refresh that I cannot figure out and my customers cannot access information in their account using certain browsers. Looking for someone who can help me trouble shoot and fix this. I will pay you for your time.
It only seems to happen when you're logged in and trying to edit your account so I can set you up with credentials if you're able to help.
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No nothing at all. These customers signed up manually through my signup link, no third party extensions or anything.
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I just had a new client register in Blesta. Another client of mine sent me an email and said "Hey I think I just got the welcome email from another client of yours." He had forwarded the email from the other customer that just registered. I have no idea how this happened.
When I logged into Blesta and viewed my clients, they actually have the same exact customer number. When I click the new customers customer ID, it takes me to the others guys account. How does this happen and how do I fix it??
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Not sure if this is related or not but I just had a customer try to pay an invoice and he get this error: The code its referring to on line 380 is
<img src="https://secure.gravatar.com/avatar/<?php echo md5(strtolower(trim($contact->email))); ?>?d=mm" alt="avatar"> <i class="fa fa-angle-down"></i>
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13 minutes ago, Paul said:
It looks like Tyson created a task, CORE-2337 to look at this. If you have STRICT_TRANS_TABLES you may try disabling that to see if it makes any difference.
Ok that worked! I just updated the code in my.cnf and then restarted the mysql server. Then tested two separate customers and it seems to be working fine now. Thanks a ton!
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Looks like its now happening for another customer so this may be the process moving forward. Not sure what happened recently but hopefully there is a fix.
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Yeah up to this point all of my customers have the same type of invoices created with no issues. This customer never had an issue before either.
Whats interesting is if I check the box for "taxable" the invoice is created successfully. Then I go to the database and change the "1" to a "0" in the taxable column. I guess this works for now..
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18 minutes ago, Paul said:
Is this just a recurring invoice, unattached to a package? Look in the database in the invoice_recur_lines table for the column "taxable". Look at the data, what are the values there for this recurring invoice that you get the error with?
Yes this is just a recurring invoice that is not attached to any package. I looked in the database and there is nothing created for that customer being the error is occurring upon creation of the invoice. For all other customers is "0"
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11 minutes ago, Paul said:
That's a database error. Have you made any manual changes to the database? Do you have taxes configured? You could try re-saving all your tax information.
I have not made any adjustments to the database and have not setup any tax information.
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37 minutes ago, Paul said:
You can also enable error reporting to see if any more information is displayed:
To enable error reporting, edit /config/blesta.php and change
Configure::errorReporting(0);to
Configure::errorReporting(-1);Awesome, thanks for the help. I turned on error reporting and it's now giving more info: https://infinit.io/_/37mhUEs
Any idea why I would just randomly start getting this error after creating lots of different invoices?
I am sent to this URL: https://clients.pixelpoynt.com/main/clients/createinvoice/10/
I am also on Blesta version 3.6.2
PHP version 5.5.30
Let me know if any additional info would be helpful! Thanks again, this is a huge help!
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Is this not a community forum where members help each other out?
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Anyone?
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I cannot for the life of me create a new recurring invoice for a customer. I deleted his old invoice and wanted to setup a new one from a clean slate. Every time I setup the amount, renew date etc. I get the "Ok noe's" error - https://infinit.io/_/35Ji7Zg
I have tried this about 10 times with no luck, what will work is if I do not make it recurring, the invoice is created with a success message, as soon as I check the box for recurring it fails. I have about 20 other customers on a recurring invoice and it works fine so I am not sure whats wrong with this one. Is there a log I can look at to see what is happening?
Task Stuck
in Support
Posted
I have a task "Deliver Invoices" stuck. I removed the check box and let it sit overnight 10+ hours and its still spinning. How do I stop it and/or see what the issue was that caused it?
https://a.cl.ly/6quE8GQY