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camgullo

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Posts posted by camgullo

  2. Automatically Cancel Unpaid Services

    in Support

    Posted

    Hello, 

    Is there's a way to automatically cancel services and void invoices after X amount of days?
    At this moment it will automatically suspend services if an invoice goes unpaid but it doesn't cancel them, I have been doing it manually but it's starting to get to be too much work now.

    Also when you schedule a service for cancelation it never cancels it just waits to get manually canceled. 

    Thanks,
    Cam

  3. Fraudlabs PRO using multiple credits per transaction

    in Support

    Posted

    17 minutes ago, timnboys said:

    well I like how the fraud check works currently since my anti fraud module I have it set to run each time a new order/client signs up and I want it to trip on any incomplete forms and non-payments to block and reject anyone it finds suspicious. though I would be open to providing @camgullo and you @MineHarvest66 with a free owned license of my anti fraud module since it checks both for fraudrecord reports & vpn/tor/etc checks as well since I have used fraudlabs pro before and can tell how fast the free plan credits disappears and it is not just on blesta that I have seen it happen also on whmcs which I used to use, as well which is why I set out and built my own anti fraud module to resolve this for myself.

    I appreciate that @timnboys, I would love take you up on your offer.

  4. Fraudlabs PRO using multiple credits per transaction

    in Support

    Posted

    10 minutes ago, Tyson said:

    Do you have a lot of user sign up attempts? There could be spammers/bots continuously making POST requests to the sign up form, but providing insufficient information to create a client, which would a fraud check to be performed each time without resulting in any orders or new user accounts. I can only speculate as to what actually occurred in your particular case, but I can say that Blesta's order plugin will only attempt to perform fraud checks for new sign ups and when checking out.

    Hello,

    To help put it in perspective, My Fraudlabs Pro plan reset on the 25th last month. When I got the email I changed my Fraud Check to only check on new client sign ups. Since the 25th I have gotten 36 new clients and at this moment I have 377 credits left. I understand the POST requests, Assuming it is the POST issue with a bot, shouldn't it fraud check after the client has successfully posted?
     

    Thanks,

    Cam

  5. Fraudlabs PRO using multiple credits per transaction

    in Support

    Posted

    3 hours ago, MineHarvest66 said:

    I can confirm that is happening on my end as well. @Paul and @Tyson given that it seems to occur to both us of this should be looked into. As this isn't even funny that it using an extra credit per order... 

    My "theory" on this is that for some reason another report is made when the order is provisioned as it occurred again just seconds away from being 5 minutes... 

    Im glad Im not the only one.

    I spoke with Paul about this. He said that Blesta did not develop the Fraudlabs Pro module so we would need to contact the developer. I asked Fraudlabs Pro support and they didn't develop it either. I checked out the code base and there was no tags left behind. 

    Anybody know who developed it?

    Thanks,

    Cam

  7. Fraudlabs PRO using multiple credits per transaction

    in Support

    Posted

    Just now, MineHarvest66 said:

    Yes that is correct both sign ups and orders. So that that every purchase they make on my site are screened thus there are no "loop holes" in that regards. But one has to understand that these tools only LIMIT illegal activities as it impossible to get 100% of your orders to be "genuine".  

    Hello,

    I completely understand that, I am more curious why it is using multiple credits for one order. 
    Hopefully someone knows about a fix.

    Thanks,

    Cam

  8. Fraudlabs PRO using multiple credits per transaction

    in Support

    Posted

    1 minute ago, MineHarvest66 said:

    I haven't at least this time. Every purchase (because I have it configured to do this like that) it only uses one credit each. 

    I don't understand, I have mine configured to check on all orders and customer signups.
    Do you have yours configured to check on customer sign ups only?
    I'm afraid that would open up a security loophole as clients could place an order after their first order.

    Thanks,

    Cam

  9. Fraudlabs PRO using multiple credits per transaction

    in Support

    Posted

    Hello,

    I am using Fraudlabs Pro for fraud prevention on my Blesta install.
    I noticed, on each order I receive I get at least 3 email's (Usually more) from FLP saying I have a transaction pending review. 
    In turn, all of my Fraudlabs Pro credits (Free plan 500 credits) get eaten up with only 100-125 order's.

    Has anyone else noticed this or does anyone know of a fix?

    Thanks,

    Cam

  11. Blesta Logs Permission Error Causes White Screen

    in Support

    Posted

    1 hour ago, timnboys said:

    try running the cron as apache(if on centos) or www-data(if on ubuntu) for blesta as that resolved it for myself though aren't you related to the person who took over ftpit lol :blesta:?

    since people want copy & paste to fix this run this in root ssh on the vm/machine with blesta on it

    .....

    Thanks! 

    I updated my cron I will let you know if it fixes the issue tomorrow when a new log gets generated. 

    In regards to "aren't you related to the person who took over ftpit", I am not. Never heard of ftpit before. =D

    Thanks,

    Cam

  12. Blesta Logs Permission Error Causes White Screen

    in Support

    Posted

    Hello,

    I am running into an issue where any new logs are created with permissions 644. When the logs are created with permissions 644 my client area pages white and won't let any clients access their accounts.

    I am able to change the permissions for the logs and this will temporarily fix the client area for the remainder of the day until a new log file is created. 

    Anyone know how to fix this?

    Thanks,

    Cam

  14. How to display multiple order forms.

    in Support

    Posted

    Hello,

    I am wondering how to display multiple order forms for different products on my blesta.

    So currently I have my single default order form on the blesta portal but now I would like to display another. What is the best way of doing this?

    Only thing I could think of was add another button in the blesta portal but I feel like there must be a better way.

    Thanks,

    Cam

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