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kala

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Posts posted by kala

  4. Inclusive and Exclusive Tax

    in Support

    Posted

    Hello,

    I am really confused with the Inclusive and Exclusive Tax settings. I can already see there are many forum threads related to tis, but it is still unclear. The documentation shows that"Inclusive will display the tax as part of the total. Exclusive will list the tax separately and not include it in the total". That is pretty self explanatory...so I choose Inclusive in Tax rules and I expected that the tax will be included in the pricing that I have set. But whenever I tried, the Tax % is adding extra and added to the price that I have set instead of covering it within the price. 

    There may be something that I miss about this....but would like to know if anyone else has some idea about this. 

    Also if there is any Indian specific companies are there...how do you add "HSN/SAC" number into the GST invoice?

    Thanks in advance,

    HSN/SAC

     

    GST_Invoice.png

    GST_Invoice_rules.png

  6. Support manager UI issue

    in Support

    Posted

    On 11/18/2020 at 2:11 AM, Paul said:

    Did you clear your browser cache? That's the most likely culprit.

    Hello Paul,

    I found the issue already but not sure how to resolve it. We actually use URL pattern like  https://<hostname>/index.php/plugins/support_manager/   and we do not use htaccess rule to rewrite the URL without index.php. So what happens here is that one JS file is loading like https://<hostname>/index.php/plugins/support_manager/views/default/js/dropzone.js and it is breaking some Ticketing feature. This was not the case before the upgrade to the latest release...is there any option to fix the path of JS? Other static resources are loading good.

     and and 

     

     

  8. Support manager UI issue

    in Support

    Posted

    Hello, 

    I have recently upgraded from Blesta 4.10 to 4.12.2 which is the latest version. After the upgrade, everything looks good except the support manager plugin page. As per the attached image, it is showing 2 text box area when I try to type a ticket response. Additionally I cannot preview the attached image like I could in version 4.10....I need to download the attachment to view it. What could be the cause of this issue? 

    Thank you.

    blesta_reply_issue.png

  12. Configurable Options - Issue with Quantity Type

    in Support

    Posted

    Hello,

    I am trying to test the Configurable Options for my packages and to add "Quantity" type to allow users to select multiple packages easily. But when I try I always end up with the following error.

    ==================

    Option values must be unique.

    ==================

    I tried to check what is wrong as the error message is giving no real clue. I ensured that the Options name, Min, Max, Step and Default values are properly set and all others are done. But this error always pop-up. Can someone help me to understand what is wrong?

     

    Blesta version is -  Installed Version 4.7.0

    Thanks in advance,

    Kala.

  13. License re-issue function

    in Support

    Posted

    Hello Tyson,

    Thanks much for the update. We are actually using "https://docs.blesta.com/display/user/License+Manager" to issue the license. We know there is an option to re-issue the license from particular module in client interface and hope there'll be an option to call it from the plugin also. Unfortunately, we could not find it from the  documentation. is there any way to do it from another plugin that we'll create? 

     

    Thanks in advance.

     

  14. License re-issue function

    in Support

    Posted

    We are trying to create a Plugin for users to manage their licenses remotely and we are able to finish tasks like add/terminate/suspend/list licenses. But we want to provide an option to re-issue their license key as well. So far we are unable to track any respective functions in the documentation to re-issue the license. Can someone help and advise if there is a direct function for license re-issue [ we use the license manager to issue licenses]? 

  15. User API Access

    in Support

    Posted

    On 1/28/2019 at 11:00 PM, coreyman said:

    You would need to develop this functionality into blesta, or create your own API. Currently the blesta api offers full access to all functions of blesta so your customer would have access to everything, including other customers data. Administrators do not have have granular controls on what access API users have at the endpoints, and probably never will due to the way the blesta api works.

    Thank you very much Coreyman. Do you know any good place to get a good resource who is familiar with Blesta functions to develop own API if that is the only option? We would like to have this added to our system because I expect more such requests in the future from our customers. 

    Thanks in advance.

  16. User API Access

    in Support

    Posted

    Hello,

    We have a customer who wants to manage their services remotely using some API calls because of the large number of services they have. Is there any option in Blesta to allow such kind of access for a user which allows them to manage their services [add, terminate, list, suspend, etc ] remotely from their code using API? We would like to have some refer docs , sample code so that we can advise our customer as well.

    Thanks in advance for your help.

  17. LicenseManager and CLI version

    in Support

    Posted

    On 6/30/2017 at 8:51 PM, Blesta Addons said:

    you can use my patch to get it working in CLI, or just clone the patched LicenceManger.php and include it in your scripts

    Thanks for your suggestion. We have had a talk in our team and we finally implemented it in a different way which is suitable for our envs. Thanks again for your help :)

  19. Support manager issues

    in Support

    Posted

    Paul, you are my hero. I followed your instructions and here is the test result.

    Quote

    <!DOCTYPE html>
    <html lang="en">
        <head>
            <meta charset="utf-8">
            <title>Blesta</title>
            <link rel="stylesheet" href="./pipe.php/app/views/errors/css/application.min.css">
            <link rel="stylesheet" href="./pipe.php/app/views/errors/css/font-awesome.min.css">
        </head>
        <body>
            <div class="error-container">
                <div class="program-error">
        <div class="panel panel-default panel-simple">
            <div class="panel-heading">
                <h3><i class="fa fa-exclamation-circle"></i> Something went wrong.</h3>
            </div>
            <div class="panel-body">
                <p>
                    Call to undefined function iconv()                on line <strong>342</strong>
                    in <strong>/*****/******/plugins/support_manager/vendors/mime_mail_parser/MimeMailParser.class.php</strong>
                    <br />
                    <br />
                    <strong>Printing Stack Trace:</strong>
                    <br />
                    <code>
                        #0 [internal function]: UnknownException::setFatalErrorHandler()<br />
    #1 {main}                </code>
                                </p>
            </div>
        </div>
    </div>        </div>
        </body>
    </html>
     

    So it says missing 'iconv' PHP module and installing the module into my PHP fixed the issue. I have checked the requirements doc, where I could not find this module dependency! So if I didn't miss related reference, please update the documentation and include this module also; may be helpful for someone else in future.

     

    Thanks again for your help Paul. Thanks for your time to check Mike :)

     

  21. Support manager issues

    in Support

    Posted

    What I am wondering is what is happening with POP/IMAP too! As I mentioned, I tried to configure another department with POP. But it is not retrieving emails from INBOX and I am not seeing any login attempt from 'maillog' . Where can we track if there is any error in Email Polling in case?  

  22. Support manager issues

    in Support

    Posted

    Thanks Mike. Tried it already..but no luck yet :(

     

    Quote

    ]# /usr/local/bin/php -v
    ea-php-cli Copyright 2016 cPanel, Inc.
    PHP 5.6.30 (cli) (built: May 17 2017 20:27:43)
    Copyright (c) 1997-2016 The PHP Group
    Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
        with the ionCube PHP Loader (enabled) + Intrusion Protection from ioncube24.com (unconfigured) v6.0.4, Copyright (c) 2002-2016, by ionCube Ltd.
     

    very weird....its the second day I am fighting with Blesta just to get this working! 

  23. Support manager issues

    in Support

    Posted

    Hello Paul,

    Thank you for the update. Yes, I have checked those things and the setup looks pretty good to me. 

    Following is the error I am getting.

     

    Quote

    2017-06-01 09:01:54 1dGGq2-0001Tt-1Q ** |/********/*****/*******/manage/plugins/support_manager/pipe.php plugin/support_manager/ticket_pipe/index/1/ (sales@********************) <sales@******************> R=virtual_aliases_nostar T=jailed_virtual_address_pipe: Child process of jailed_virtual_address_pipe transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: /usr/local/cpanel/bin/jailexec
     

    Of course I am using cPanel to setup PIPE and it looks delivering fine to the PIPE script. I have checked the permission of PIPE script and schebang; its fine too. Additionally the PECL extension is loaded fine as well.

     

    Quote

    # ll /********/*****/*******/manage/plugins/support_manager/pipe.php
    -rwxr-xr-x 1 ******* ****** 1329 May 31 16:30 //********/*****/*******/manage/plugins/support_manager/pipe.php


    # head -2 /********/*****/*******/manage/plugins/support_manager/pipe.php
    #!/usr/local/bin/php -q
    <?php

     


    # /usr/local/bin/php -i | grep mailparse
    mailparse
    mailparse support => enabled
    mailparse.def_charset => us-ascii => us-ascii
     

    Now I am not sure what else to check. Also not sure why POP/IMAP methods are not working either [ its not even polling the email boxes ]. So basically I am stuck with the setup now! 

     

    I use Blesta 4.0.1

    PHP :- ]# /usr/local/bin/php -v
    ea-php-cli Copyright 2016 cPanel, Inc.
    PHP 5.6.30 (cli) (built: May 17 2017 20:27:43)
    Copyright (c) 1997-2016 The PHP Group
    Zend Engine v2.6.0, Copyright (c) 1998-2016 Zend Technologies
        with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd.

  24. Support manager issues

    in Support

    Posted

    Hello Folks,

    I am facing  a very weird issue, which I am failing to troubleshoot myself. I have  a fresh Blesta installation and I am trying to start with it by setting up the Support Manager. I have tried to pipe the email first, which is returning some weird errors. So left the attempt and tried to configure things using POP. But to make it more weird, thats not working either. What I am noticing is that, blesta is not even trying to pull emails from INBOX, because I am not seeing any related logs in POP server logs. 

    I am using Blesta 4.0.1 by the way. Anyone else is experiencing same level of problems? Any help will be highly appreciated.

     

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