Ken

Good forum etiquette should be assumed... we're all adults right? Just merge it. That's just one person's opinion and I'm one person.

170 then 185 then 130 now back up to 165.....

Pagination is so 90's. I like the javascripty auto-populate as you scroll down method.

curling.... now thats something Tyson and Cody can wrap their mind around.

The original point was that the few licenses being sold were by people who bought licenses at the promo prices with the intent of selling them for more cash. The idea that they are selling them because they're unhappy is an illusion. While I have no doubt in your ability or experience you seem to have them about mine or anyone who might disagree with you but that would be an assumption. At the end of the day you seem to like Blesta since you have plans to continue investing in it. There is really nothing else to argue about. Stay positive man!

I don't know Alex you said right in your own words that it's lacking stability and flexbility a couple posts above. With as much code as they have made available to us, I'd consider it more flexible than any other option today within it's respected market. Their modules and extensions market does need to mature as it's brand new. I think we've both concluded that we're happy with it and won't be adding to the new stock pile of all 2 or 3 licenses being sold privately.

What I am telling you is that we have not seen any stability issues of any kind. I understand that their modules maybe going through some QA. But I don't even see what you're comparing Blesta to in terms of maturity unless it's the software suites you said you can't use for security reasons? Anyone can flip and sell with the intent of making a profit but what I am trying to drill into you right now is that because they can't sell their promo licenses for a profit it is not necessarily a reflection on the quality of Blesta. I chose to buy direct and there was only 1 available license only a couple few ago here in the forums. I don't know how I can make it anymore clear.

Gaulter... this again? Don't you use Hostbill? If so that pretty much sums up the value of your opinions here.

Alex, What is the difference between flippers and resellers? Aside from terms of use, absolutely nothing. And that was the point. A flipper buys a license specifically for the intent to make money. It has absolutely nothing to do with their evaluation of the product if they never intended on using it does it? Why do you think your license was only $99 to begin with? You can't possibly expect to be an early-adopter paying a fraction of the price and expect long term polished features on the month of release. I wouldn't anyway. Someone asked why I didn't buy it at the promo price, I wanted to know what I was getting into first and didn't care about the money. At the end of the day you have to choose a product that works for you but if any of the competing worked for you I'd have to question why you moved in the first place. In regards to maturity I guess that is in the eye of the beholder. If having pre-fabricated modules that replicate what other billing systems already do are more valuable to you than security, nice code structure, in-house development, active QA with actual results and module system without limited features embedded into it's core then I understand. But for someone like me I needed something tight and robust to build off of. It was either something like Zuora with a 20k buy-in or something like this. You all seem to forget which competitor just recently irresponsibly got hacked and had their customer database posted online. This is just my perspective from my business, I know everyone has different needs. But I guess the point is that maturity is subjective. I've not had any kind of stability issues. Any that I have read have been cPanel related but we don't have it installed on cPanel. One more thing to add in response to the amount of available licenses for sale and cost. Supply and demand. What happens when you have an over abundance of anything? Prices drop as availability increases. When I needed a license which was not long ago only one was available and he refused to take anything under 185 even though he listed it for 175. It was much easier for me to buy direct and avoid the hassle and risk of dealing with a private party.

There's an addon license and I believe it was mentioned that it was $95 if I'm correct.

Welcome to the community, Barry. We hope to see you around. It's been a great community and the Blesta team is in here getting there hands dirty with everyone daily. Going back to VOIP billing, the core billing system does daily, weekly, monthly, yearly billing on whatever terms you set for it. So it will invoice based on those thresholds. So if you're planning on working with Asterisk for example you could meter usage from the module and then generate those reports into an invoice which are billed daily, weekly, monthly etc. This would require custom development as there isn't a module for this already but it definitely can be done.

You can use it for anything almost. It's very modular so you can very easily strip it down to just client management. It has modules which can easily be added and removed from the admin panel. You can have modules developed for you or use modules from 3rd parties or the ones included with Blesta. However, most of these modules available now are hosting related at the moment. It's very extensible.

You're looking for a "quick buck" as you explained on LowEndTalk. You want the WHMCS branded license because it lists for 249. You're flipping licenses and that's fine but it's not because it wasn't productive or not mature. That's just misleading. http://lowendtalk.com/discussion/13064/unbranded-blesta-license-for-sale There's nothing wrong with you selling your license. Blesta is solid and only going to get better. I hope you find a buyer.

They've already said they plan on building a knowledge base module and I'm sure that include everything requested in this thread. It will be interesting to see if the support module and knowledge base module tie into each other like described by CubicWebs.

Just to be clear... Scenario 1 1. Client logs in and submits ticket from client area and 2. Client gets email acknowledging the new ticket 3. Client can view ticket in client login area 4. Staff do NOT receive email of new ticket 5. Staff show 0 tickets in admin area Is this correct? Scenario 2 1. Client submits new ticket via email 2. Client gets email acknowledging the new ticket 3. Can the client view ticket in client area 4. Staff do NOT receive email of new ticket 5. Staff show 0 tickets in admin area Is this correct?

As the subject says our ticket statuses are not changing from 'Awaiting Reply' to 'Open' when the client replies. However, if the client logs into the client interface and replies it does change appropriately. Is anyone else experiencing this -- Is it a known problem?

No fires. Just setting the record straight.

Are emailed being fetched or piped? Are tickets able to be created from the client interface out of curiosity?

Barry are you coming from another billing system which has a module in place already? If so would you mind sharing because I am curious myself. On that note Blesta like most will offer free modules for common provisioning systems such as cPanel, Plesk, SolusVM because they have a larger audience. The good thing about Blesta is it's got an open platform which allows you to build custom modules and there is a universal module already built in as well. So you do have options but may require some custom development. Anything is doable.

Which he flat out admitted. Wow. is this really necessary? You have already admitted that you paid $99 for the license yet won't sell it for under 185 even though you list it for 175 obo. This has been going on for a while and your best offer clearly has not been 185 let alone 175. I offered 145 and you've turned it down. You've also been in other message boards such as LowEndTalk trying to buy 2.5 licenses prior to the release of v3 with the intention of flipping licenses for a profit. With complete knowledge of this Paul has confirmed your licenses and willing to honor transfers yet you'll insinuate that there's something wrong with the product like it didn't work out or it hasn't matured enough yet. When I detected poor business etiquette I decided not to purchase a license from you because saving a few bucks isn't worth it for me to support this behavior. Nothing wrong with you selling your license but let's be honest. It has absolutely nothing to do with the fact that the product didn't work out for you. Your plan just hasn't panned out as well as you thought.

What you're probably reading is refugees who are waiting on modules. The reason the guys are selling their licenses is that Blesta offered a promo price (which I think was a mistake) of $99 for v2.5 while v3 was in Beta which included a free upgrade when v3 was released. So now they're trying to flip them at a higher cost.

No problem. I'm following the topic so I'll keep an eye out.

When you use SMTP insteal of php mail() it's going to use that account to authenticate but it's still going to use the department email in the message header. And yes it'd be sent out immediately. Just make sure that after you set this up that people can still send email to your exchange accounts and not just route locally. To be honest I did not take cPanel into consideration when I should have. Blesta is configured on my end with it's own mail server which is strictly for receiving piped emails.

That is correct but then it's going to be piped at support@ticket.yourcompany.com to which your department would have to be setup with that address. So what I was thinking is add another local mail forward to support@yourcompany.com so that it's piped to the proper address. The idea is that ticket.yourcompany.com is only used for routing purposes in between mail servers. But from client to Blesta it would go from support@yourcompany.com --> support@yourcompany.com This is only theoretical, I've not tested this configuration but if I'm not mistaken it should work.

There's a couple of things you can do but all involve dancing around Rackspace's limitations. You can catch the email at rackspace, forward the email to an alias that exists on your local server like support@ticket.yourcompany.com which then forwards (locally) to the piped account via alias. Or you can catch the initial email at your local mailserver and send a copy to an alias which you have setup at Rackspace. Just throwing ideas out here because piping is important enough for me to not set up fetch. Also have you by any chance spoken with Rackspace about this? They may have a solution for you. I mean they should if they're an Enterprise mail system. Routing is just standard.