garybarr

Thank you, that fixed it!  I was missing some directories in the "1" directory.

inside the 1 folder, there should be invoices and support_manager_files
 
I've added a article to help show the layout you must have: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/406/uploads-folder-set-up/1/

I go to Billing tab and then services and click the package name title bit to sort them by package.

Anyone with a service on a package that is marked inactive will continue to be billed normally. You can safely mark a package inactive to prevent new people from using the package, while continuing to bill those that already have it.
 
You can do a service search (upper right search box) for the package name if you want to get a listing of everyone using the package.

Odd, somehow, message delivery got turned off...  Not sure how it happened... But when I turned it back on, things went back to working.  Thanks for pointing me to the right place.  :-)