PauloV

Hello again, New update. Now you can create a cliente account from Tickets See first post. P.S- Small bug detected and fixed now Regards, PV

Hello, Is almost removing unecessarie functions and modules, because there are many functions not nedded that Blesta can handle, like for exemple FAQ, Questionarie and some outher modules Then we have made the SQL to be imported into Blesta Database on Activating the Plugin, and removing the databases, on uninstalling the plugin. After that we add some javascript to handle Admin Chat to retrive the username of the admin to show the current Admin chating. Finally we had a code to the menu to dispay the button with the badge showing how many live chats request are on. That was the easy part, the more challenging part is to retive all admins and passwords autentications into livehelperchat, we are removing the classes and adding some new to autenticate with Blesta Admins insted The rest is more grafical changes, that was easy. The final part, that we are working is the auto login in livehelperchat from Blesta Admin, after that its done Later we will add the retriving of the Support Manager Departmentes, to auto import to "Blesta Live Chat", for now you can add from admin. Regards, PV

Hello Eric We are going to release that option and a few more in a few days here: http://www.blesta.com/forums/index.php?/topic/2001-support-manager-tickets-delete-merge-spam-multiple-tickets/ Regards, PV

Hello, A few more days and we will post the plugin that is indeed an integration from "livehelperchat" In one Blesta Click you will have "livehelperchat" (with allot of code modifications made by us), integrated on Blesta Regards, PV

Hello, Issue fixed See first post for the detail solution. Regards, PV

Hello "Paul" is right, but if Blesta Devs could merge this changes in to the core that will be great If Blesta dosent whant to add to the core, we can rename the Plugin and makeit a new one with the modifications Regards, PV

Hello once again, New updated version, and more functionality Check first post. Regards, PV

Hello Blestars See first post with updated download Now we have add two new buttons "Merge" and "Permanent Delete" Now you can Merge Two or More Tickets in to one Single Ticket, and also you can Permanent Delete tickets without problems. We have attached the complete plugin with some fixes and optimised code, just upload and replace your support_manager folder. ==================================================================== If you didn´t run the qwery already, just do: Open phpMyAdmin form your host, select your database on the left, and then on the right click on "SQL" and add this below: ALTER TABLE `support_tickets` CHANGE `status` `status` ENUM( 'open', 'awaiting_reply', 'in_progress', 'closed', 'spam', 'deleted' ) CHARACTER SET utf8 COLLATE utf8_unicode_ci NOT NULL DEFAULT 'open'; Now click on "Execute" button to run the qwery. ==================================================================== If you find any bugs just tell us P.S- We will next week add the function to check SPAM status emails against new emails, and also add the button "Permanent Delete" to only show on "Delete" status, but today we have no time to add more code We hope you enjoy Regards, PV

Thanks. Is was exactly to see if there was the options for pricing for diferent status Do you know when is going to be released? For exemple Blesta 3.2 ? Thanks in advance, PV

Here is the info about this plugin to check it?

What browser and version are you using? We have testds on the latest IE, FF, Safari, GC without bugs The only bug is on CSS for the buttons that lose the background colors that we are going to fix today, and maybe today we will add the "Merge" and "Permanent Delete" Tickets P.S- Thanks for compiling everithing (I have it compiled with some extra fixes, I will post the Update as a file easy to execute) Regards, PV

Hello, Just to say the Blesta Live Chat plugin is 99% done, one more week and we will release it Are you ready for it? Regards, Paulo V

Hello, Here you have the option http://www.blesta.com/forums/index.php?/topic/2001-support-manager-add-multiple-tickets-to-deleted-and-spam-status/ Regards, Paulo V

UPDATED 09-05-2018 - Add an extra option on Suport Manager Pro in Plugin manager to showw All Companies Tickets. By default only shows the selected Companie Ticket, you can change it now to show all. Thanks to WebhostingNZ.com (not testes 100% because we dont have MultiCompany to test it ) - Optimised code. Removed some CSS and Javascript that was duplicated has latest Blesta alredy include in CORE - Some minor changes in Ticket Replay on Admin side to better display Notes, Replies, Logs UPDATED 15-03-2018 - Merged all Support Manager 2.12.0 Core compatible with latest PHP 7.0/7.1 - Fixed all issues found by blestares ( ) using on PHP 7.0 / 7.1 Note: Have to clean more code but is almost 95% clean now mostly change array into [ ] and " " into ' ' I have made alot of testing, but maybe I have miss something. If you found any bugs please tell me to start adding new features New Screen SHots 2016 (I will update the screen shots late this weekend to 2018 ones ) Added: GitHub repository to check, help, and download: https://github.com/qlpqlp/Blesta (have to update to 2018 code) BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! BEFORE ANY INSTALATION OR UPGRADE BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! How to Install (Only for Support Manager Pro and Blesta 4.2.2 or Above)? If you want all functionality of the "Support Manager Pro" and atthe same time have "Support Manager" original, just do: 1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 15-03-2018) 2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins->Available and it will list the "Support Manager Pro" plugin, just Click on "INSTALL" 4º- Now you will see on new menu item called "Support Pro". Now you have to configure everything like the original Support Manager. ==================================================================================================== BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! BEFORE ANY INSTALATION OR UPGRADE BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! - BACKUP!! ==================================================================================================== How to Upgrade (Only for Support Manager Pro and Blesta 4.2.2 or Above)? If you want all functionality of the "Support Manager Pro" and atthe same time have "Support Manager" original, just do: 1º- Download the full Suport Manager Pro Plugin here -> Download Support Manager Pro Plugin (updated 15-03-2018) 2º- Uncompress, and upload the folder "support_managerpro" to blesta /plugins/ directory. 3º- Go to Blesta Admin, and click on Setings->Company->Plugins and it will list the "Support Manager Pro" plugin, just Click on "UPGRADE" ==================================================================================================== 27-02-2014: A special thanks to CubicWebs for helping in the css marktup 13-03-2014: A special thanks to @cloudrck for helping in detecting a bug 15-03-2018: A special thanks to @velaware for helping in detecting a bug Any bugs or sugestions, tell us. We hope you like it Regards, PV

Yes. Thats why we have choosen Blesta to handle all data. We current use WHMCS that handle that data correctly, but there is some limitations that we cannot wait, and also the security flaws on the last year made us think on moving to anouther billing system. I think Blesta is great (it can quickly be the number one billing system in the world), but it needs more work from the developers and from all us Blesta needs to see how the outhers (WHMCS, HOSTBILL, Clientexec), works, and make the same features of both, but with a toch of better coding (like it is right now). Thats why we are making the "Blesta Live Chat" and then launching for free, to atrack more clients to Blesta and more Developers If Blesta grows, we all win, there will be more plugins, more funtionality etc.. We all need to do our job to help us all

I have seen on core on: http://dev.blesta.com/browse/CORE-961?jql=project%20%3D%20CORE%20AND%20resolution%20%3D%20Unresolved%20ORDER%20BY%20priority%20DESC But its not there. We have to import from whmcs more than 5000 thousand domains and we have diferent prices on renew, register and tranfer. We cannot put the same price or we are out of business

Any news about this? Its a critical option to all hosting companies that register/transfer domains Thanks in advance, Paulo Vidal

yes i know, that wy I will code adicional functions to implement, and then post the code for outhers to add if they whant I whant to Blesta grow because we are investing 100% eforts on the Blesta code to migrate from 6 years of data on WHMCS, and before that 3 years of data on AWBS, and before that, 2 years of WHMAutopilot. On WHMCS that we current use there is alot of custom code on hooks and some extra modules its a database with more than 800Mb of data and more than 1 million of data records, thats alot of data to import to Blesta and we have to make some changes on Blesta to all work in armony. We have all licences from all the greatats billing systems (WHMCS, HOSTBILLAPP, ClientExec, etc), and we have choose Blesta We are a working buisness since 1998, we have alot of servers in several datacenters in Europe, manage thousands of domains and clientes and Blesta have to handel correctly. The importing thing in a buiseness is support, and if Blesta cannot handle correctly all suports tickets and emails that we recive every day we will go down the hill.

Hello, Thats not the way a Suport Ticket System should work For exemple, if you unistall de "Suport Manager" in Blesta, all Tickets are deleted and the prupose of "legal reason" dosent fit here The correct functionality of a Suport Manager sould have the extra options to: 1º- Delete tickets 2º- Add Tickts to a SPAM database 3º- Move Tickets to outher client account All tickets systems outh there even the most expensive ones have that options I will add that options because we need them, and we are not going into prodution enviorment without them. P.S- We know the option on cpanel to add rules, and also know the Spam Assassin and also the outhe better alternatives like rvskin anti-spam and assp deluxe that automatic add rules and learn with spam but why to do 2 steps if you can do it only one on Suport Manager? Dont get me rong, but Suport Manager is one of the plugins that needs more work, thast why I will help Regards, Paulo V

Hello, So what do you do with SPAM tickets keep it ? The most anoying legal rules is in Europe (Im from Portugal in Europe) and we dont have that rule I see that I have to totally modify Support Manager plugin and then releasit here with new features Thanks Paulo V

Hello, Maybe i didn't see well. How to delete tickets? Thanks in advance, Paulo V

Sorry I will edit the content above. Regards, Paulo V

there is some more bugs that we detected. will investigate more than post here. the latest bug is on pipe retuning: Object of class MimeMailParser could not be converted to string on line 124 /home/username/public_html/blesta/lib/model.php Update with a fix, on the first post.

Hello again Found a solution Solution: open plugins/support_manager/vendors/html2text.class.php Update with a fix, on the first post.

Hello, Folowing this topic I have found a misconfiguration on pipe.php that, have to be by default in and not the outher way around because more thant 90% of people use cPanel/Linux and almot everyone wen configuring this to pipe will have problems. By default the file /plugins/support_manager/pipe.php have to be CHMOD 777 and have to include the hashbang in the beginig of the file #!/usr/local/bin/php -q (I know that is documented in here http://docs.blesta.com/display/user/Support+Manager#SupportManager-EmailPiping) Anouhter thing, you could only show on admin suport manager departments, the pipe /usr/bin/php /home/user/public_html/plugins/support_manager/pipe.php and not the complete /usr/bin/php /home/user/public_html/index.php plugin/support_manager/ticket_pipe/index/1 because for almost everyone will get errors importing with pipe, and on the documentation had the two options Note: I have tested, that if you are using IMAP/POP option, you cannot change the file /plugins/support_manager/pipe.php to CHMOD 777 and cannot had the hashbang or it sends you an error. This is a bug that have to be fixed. Maybe add 2 files one for pipe and anouther for imap/pop with diferent settings. Alot to seek on piping and mailparse. sorry. Have to check more code on Blesta. Regards, Paulo V