Michael Posted October 25, 2013 Report Share Posted October 25, 2013 I would like to suggest we have a banned status (We have a Active, Inactive, Fraud Status at the moment) but when a user is classed as Fraud, they can still make support tickets, and I'm not sure if they can make new orders. We don't have any other way of removing rude customers. Eg: False information on account, acted like a immature person opening a ticket in gibberish. Closed ticket, set customer as fraud... Few minutes later another support ticket from that client. In the end had to ban them in the firewall. MemoryX2, Timothy and Ken 3 Quote Link to comment Share on other sites More sharing options...
iAlex Posted October 25, 2013 Report Share Posted October 25, 2013 Doesn't the inactive status do this though? I understand the wording is slightly different, but I'd just set them to that Quote Link to comment Share on other sites More sharing options...
Michael Posted October 25, 2013 Author Report Share Posted October 25, 2013 Doesn't the inactive status do this though? I understand the wording is slightly different, but I'd just set them to that Inactive means they've not been on their account for a while. Quote Link to comment Share on other sites More sharing options...
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