Michael Posted December 23, 2013 Report Share Posted December 23, 2013 At the moment in 3.1.0 b1, you can have a signature which auto adds to every reply, so when you close a ticket, if you don't clear the text box it thinks it's a message and sends the reply to the customer (Just a signature). I believe it would be nice for it to auto detect the signature or have a tick box which says if the signature should be added. MemoryX2 1 Quote Link to comment Share on other sites More sharing options...
Cody Posted December 24, 2013 Report Share Posted December 24, 2013 Good catch. I think it should probably strip the signature from the reply if that is the only thing in the reply regardless of the status (thus no reply created). Michael and MemoryX2 2 Quote Link to comment Share on other sites More sharing options...
Michael Posted December 24, 2013 Author Report Share Posted December 24, 2013 Good catch. I think it should probably strip the signature from the reply if that is the only thing in the reply regardless of the status (thus no reply created). Sounds like a great idea to me mate . Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted December 24, 2013 Report Share Posted December 24, 2013 Good catch. I think it should probably strip the signature from the reply if that is the only thing in the reply regardless of the status (thus no reply created). I agree Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted December 24, 2013 Report Share Posted December 24, 2013 Is this something that can be implimented in 3.1 or something that we would have to wait for a new release like 3.2 for? Quote Link to comment Share on other sites More sharing options...
Michael Posted December 24, 2013 Author Report Share Posted December 24, 2013 Is this something that can be implimented in 3.1 or something that we would have to wait for a new release like 3.2 for? Probably wait unless they would class it as a Task which would be added to the patch fix. But it might take them a bit of time to implant it. Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted December 24, 2013 Report Share Posted December 24, 2013 Probably wait unless they would class it as a Task which would be added to the patch fix. But it might take them a bit of time to implant it. True. It's not life or death (at least for me) Quote Link to comment Share on other sites More sharing options...
Michael Posted December 24, 2013 Author Report Share Posted December 24, 2013 True. It's not life or death (at least for me) Haha yeah I've got to manually delete the signature but we're not big to have many tickets to do that to yet Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted December 24, 2013 Report Share Posted December 24, 2013 Haha yeah I've got to manually delete the signature but we're not big to have many tickets to do that to yet Just as long as my tickets keep importing (cPanel piping) Michael 1 Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted December 24, 2013 Report Share Posted December 24, 2013 This also comes into play also when changing departments, priority, staff assignment, and status. I think this is going to be a big deal to most people. Quote Link to comment Share on other sites More sharing options...
Cody Posted December 26, 2013 Report Share Posted December 26, 2013 Added CORE-954 to address this in 3.1.0-b2. Michael 1 Quote Link to comment Share on other sites More sharing options...
Michael Posted December 26, 2013 Author Report Share Posted December 26, 2013 Added CORE-954 to address this in 3.1.0-b2. Thanks mate that's fantastic news Quote Link to comment Share on other sites More sharing options...
Cody Posted December 26, 2013 Report Share Posted December 26, 2013 CORE-954 is done in 3.1.0-b2. Michael 1 Quote Link to comment Share on other sites More sharing options...
MemoryX2 Posted December 26, 2013 Report Share Posted December 26, 2013 CORE-954 is done in 3.1.0-b2. Thats great!! Quote Link to comment Share on other sites More sharing options...
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