Email Stopped Working

[Bit Bayou]

My Blesta install has suddenly stopped sending emails.

 

I've double checked my settings, verified my SMTP server is operational, but I'm not receiving any emails.

 

The "Email" section of the logs do not show any emails being sent, but the "Invoice Delivery" section does show the invoices and date sent. So they are getting in to the Delivery log, but not the email log.. and not actually being emailed.

[flangefrog]

If you have more than one language, is email delivery enabled on the email template page for both languages?

[Michael]

Are you using a control panel? 

[Bit Bayou]

I use DirectAdmin. Checking the logs now.

[Paul]

Something must have changed someplace. No firewall issues?

[Bit Bayou]

Hmmmm I've logged in to roundcube (webmail client) for the same account I have Blesta set up to use and sent an email with no problems....

[Paul]

Hmmmm I've logged in to roundcube (webmail client) for the same account I have Blesta set up to use and sent an email with no problems....

 

You said you were using SMTP. Roundcube probably doesn't use SMTP.

[Michael]

Yep Roundube is PHP mail unless you're using Google Apps and set the mx thingi up.

[Bit Bayou]

Well, I've tried both PHP and SMTP with the same results for email invoices or account emails...

 

If I click the Email Client link, it sends just fine???

[Michael]

Well, I've tried both PHP and SMTP with the same results for email invoices or account emails...

 

If I click the Email Client link, it sends just fine???

 

might be a cron issue? what cron url are you using?

[Bit Bayou]

Yeah for the record here, I just checked the Exim logs and see the following (when tried the "Email Client" link)

 

2014-09-08 21:09:43 ***-Ln <= ***@bitbayou.com U=apache P=local S=*** id=***@www.serverbin.net T="Systems Check" from <***@bitbayou.com> for ***@gmail.com

 

2014-09-08 21:10:33 ***-Jn <= ***@bitbayou.com H=ns2.serverbin.net (www.serverbin.net) [69.197.***.***] P=esmtpa A=login:***@bitbayou.com S=*** id=***@www.serverbin.net T="Smtp Time" from <***@bitbayou.com> for ***@gmail.com

 

 

 

So I see where that is actually being emailed in the logs, but do not see any such logs for invoice emails 

[Bit Bayou]

might be a cron issue? what cron url are you using?

 

My cron job has been working, and the logs show it is still running, but I've set it up:

 

cd /home/***/domains/serverbin.net/public_html/billing; php ./index.php cron >/dev/null 2>&1

 

 

Confirmed that the command does work as well

[Bit Bayou]

I can click the "Email Client" link and it works just fine. I'm even manually clicking the "Deliver via Email" option for an invoice with no success!

[Michael]

Delivering manually doesn't use the cron. And is that a valid cron? doesn't DirectAdmin have a crontab thing like 5 minutes?

[Bit Bayou]

Well manually or via cron, nothing is being sent for invoices or accounts (password reset, etc).

 

I am currently going to attempt to remove and reupload everything (minus my config files). I have upgraded several times without doing that, so maybe it's a problem with some of the old files still being there? Shall see!

[Bit Bayou]

Still no success! And all of my cron logs appear to be working normally?

 

Why would some emails send (when I click "Email Client" but not any others?

[flangefrog]

Have you tried running cron manually from Settings > System > Automation? And are all the settings in Settings > General > Automation fine?

[Bit Bayou]

Yes, I have ran the cron manually and yes all of the Automation settings appear to be correct and the individual jobs do appear to be running like normal.

 

All of the recent "Deliver Invoices" entries in the cron logs say "Attempting to deliver invoices scheduled for delivery. No invoices are scheduled to be delivered. The deliver invoices task has completed."

[Bit Bayou]

If you have more than one language, is email delivery enabled on the email template page for both languages?

 

The selected email template was not enabled, so the emails were not being sent. Yay for a simple fix!