compriot Posted November 26, 2014 Report Share Posted November 26, 2014 I would like to simply receive an email when someone creates or responds to a ticket within the ticketing system of the client portal. Possibly a CC to my email. Quote Link to comment Share on other sites More sharing options...
0 Paul Posted November 26, 2014 Report Share Posted November 26, 2014 Under Support -> Staff, your user should be added. If it's not, click Add Staff and select yourself. Under Settings while editing your account here, you can check which priority tickets you want to get the emails for. These will go to your email address as saved under My Info, and you can also select Mobile Ticket emails which will go to your mobile email set in My Info. Michael 1 Quote Link to comment Share on other sites More sharing options...
0 compriot Posted November 26, 2014 Author Report Share Posted November 26, 2014 Thanks that fixed the issue, a few priorities were unchecked on my user. Quote Link to comment Share on other sites More sharing options...
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compriot
I would like to simply receive an email when someone creates or responds to a ticket within the ticketing system of the client portal.
Possibly a CC to my email.
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