kpmedia Posted January 1, 2015 Report Share Posted January 1, 2015 I'd like to borrow from ClientExec, and change the silly "priorities" to something meaningful: email issues, server down, login issues, etc. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted January 1, 2015 Report Share Posted January 1, 2015 This should be a feature request, but since it's a support. Go to PHPMyAdmin and go to the Blesta database. Find the table: support_tickets then click on structure then edit the priority stuff. You might need to edit some files as-well to change them from awaiting_reply but yeah there you go. Quote Link to comment Share on other sites More sharing options...
0 kpmedia Posted January 2, 2015 Author Report Share Posted January 2, 2015 Done. http://www.blesta.com/forums/index.php?/topic/3909-set-our-own-priority-names/#entry28762 I thought this would have been available. Seems very 2000s to be static. (Now 2010s.) Quote Link to comment Share on other sites More sharing options...
0 hostingDifferent-Scott Posted January 2, 2015 Report Share Posted January 2, 2015 This would be a nice feature to be able to change it without having to update the mysql tables. Quote Link to comment Share on other sites More sharing options...
0 kpmedia Posted January 3, 2015 Author Report Share Posted January 3, 2015 This was in the Support Manager Pro plugin all along -- but nobody has ever mentioned it. In support_managerpro\language\en_us\support_managerpro_tickets.php // Priorities $lang['SupportManagerproTickets.priority.emergency'] = "Emergency"; $lang['SupportManagerproTickets.priority.critical'] = "Critical"; $lang['SupportManagerproTickets.priority.high'] = "High"; $lang['SupportManagerproTickets.priority.medium'] = "Medium"; $lang['SupportManagerproTickets.priority.low'] = "Low"; There's 5 priorities that can be changed to 5 common issues. While that's not the ideal solution, it's better than nothing (for now). I wonder if this plugin can add that function? Hmm... Quote Link to comment Share on other sites More sharing options...
0 Michael Posted January 3, 2015 Report Share Posted January 3, 2015 This was in the Support Manager Pro plugin all along -- but nobody has ever mentioned it. In support_managerpro\language\en_us\support_managerpro_tickets.php // Priorities $lang['SupportManagerproTickets.priority.emergency'] = "Emergency"; $lang['SupportManagerproTickets.priority.critical'] = "Critical"; $lang['SupportManagerproTickets.priority.high'] = "High"; $lang['SupportManagerproTickets.priority.medium'] = "Medium"; $lang['SupportManagerproTickets.priority.low'] = "Low"; There's 5 priorities that can be changed to 5 common issues. While that's not the ideal solution, it's better than nothing (for now). I wonder if this plugin can add that function? Hmm... If you want to edit the languages file only yes you can. In /plugins/support_manager/language/en_us/support_manager_tickets.php and search // Priorities you will see the same thing. Quote Link to comment Share on other sites More sharing options...
0 kpmedia Posted January 4, 2015 Author Report Share Posted January 4, 2015 Yeah, what people see is what matter most -- I don't really care what it shows in the db. Quote Link to comment Share on other sites More sharing options...
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kpmedia
I'd like to borrow from ClientExec, and change the silly "priorities" to something meaningful: email issues, server down, login issues, etc.
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