Confirm Invoices Are Being Correctly Generated And Sent Out?

[EidolonHost]

Hi,

 

How would one confirm invoices are being correctly generated and sent out via e-mail?

 

I'm having a slight amount of trouble in making sure invoices are being reliably sent out. E-mails send out just fine, but most recently an invoice was not generated by my InterWorx module.

 

We'll see if next month the invoice is being generated correctly for normal clients but I wanted to know what I could do with my test client account to confirm such things?

[Tyson]

Look under [Tools] -> . If an email was to be sent, it will appear there with a status of whether it was delivered. If it's not there, then it was never attempted to be sent.

[EidolonHost]

Look under [Tools] -> . If an email was to be sent, it will appear there with a status of whether it was delivered. If it's not there, then it was never attempted to be sent.

 

I recently manually generated an invoice for another client. It didn't get sent out, but telling Blesta to send it out worked perfectly fine.

 

Does creating a manual invoice from the admin screen of the client page for that client still have the invoice be sent out automatically at a set time?

 

Sidenote: Looks like the system sent out a second e-mail after I sent the invoice manually. Looks like at least that works fine... as the system logs say the e-mails were sent.

 

But automated invoices to be generated and sent out such as from InterWorx module... not sure if that works yet. We had one client that didn't have an invoice automatically generate and be sent out... but that one won't be due until next month. Any way to troubleshoot invoice generation for that?

[Tyson]

The Interworx module in Blesta doesn't send email. If you're referring to the invoice due notice sent when the service renews, that is sent via the "Create Invoice" automation task. You can check to ensure that it is enabled to run via cron under [settings] -> [Automation].

 

Sending an invoice by checking a box next to it from the client's Invoices table and emailing it to a specified email address will send it immediately. You can view the email that was sent under the client's mail log.

 

You can check the company email logs under [Tools] -> to see if the email you're referring to has been sent. You can also send an invoice to your email address to check that it is working.