Error Message Upon Payment

[mtsage]

I am a new user and am setting up and testing Blesta. I have set up Stripe and am testing that now. I am getting an error message...here is the situation:

1-An Order is Created and Placed using Stripe

2-Error Message Displayed (see msg # 1 screenshot) :
    invalid positive integer
    the payment gateway returned an error when processing the request

However, despite the message, two invoices were created. 1 had payment applied and services were provisioned and 1 showed balance due. And a Customer would have no idea that a payment was successfully processed.

one email was generated showing that a payment was made (see msg # 2 screenshot) Where do I edit that template?

no email was generated to acknowledge service provisioning. I haven't yet figured out how to set that up I guess.

You Help is appreciated,

 

Michael

[Michael]

It's because you are trying to pay a 0.00 invoice with stripe?

[mtsage]

But it appears to be creating that second invoice all by itself and remaining on the payment screen AFTER I click "Pay & Complete Order", thus the error message.

When I go into my Admin dashboard at this point, 2 invoices show and one approved payment shows and the service is provisioned. One invoice shows it is still due. I have recreated this issue every time I have tried.

Edited January 21, 2017 by mtsage
additional info

[Michael]

36 minutes ago, mtsage said:

But it appears to be creating that second invoice all by itself and remaining on the payment screen AFTER I click "Pay & Complete Order", thus the error message.

When I go into my Admin dashboard at this point, 2 invoices show and one approved payment shows and the service is provisioned. One invoice shows it is still due. I have recreated this issue every time I have tried.

I've never experience an invoice being created after trying to make a payment.

[mtsage]

Thank you for trying to help. I will try and run through another transaction and record it.

[mtsage]

If it helps, here is a screen capture video of my experience

https://www.youtube.com/watch?v=QDUlEXNCvVo&feature=youtu.be

 

[Michael]

36 minutes ago, mtsage said:

If it helps, here is a screen capture video of my experience

https://www.youtube.com/watch?v=QDUlEXNCvVo&feature=youtu.be

 

Thanks but what's the coupon for? And can you show us your active gateways?

[mtsage]

I am not using coupons yet.

Using Stripe and PayPal Standard

[Michael]

Are you using Stripe in testing mode / test card details? What is on your stripe dashboard?

[mtsage]

STRIPE IS LIVE. i WILL SEND SCREENSHOT

[mtsage]

[mtsage]

I guess you wanted Stripe Dashboard too...

[austenite]

This could be caused by the fact that you're using 'Test Client' as the cardholders name, which I assume isn't the real name. You need to use real details. I've never had this issue using Stripe though I no longer use it. I hope you're going to gain PCI Compliance before using the gateway, otherwise it's a no go. 

See this information here https://support.formstack.com/customer/portal/articles/1899106

Regarding PCI Compliance 

 

[mtsage]

Thank you. I will do more testing when I can get to it making sure about the name issue. I need to learn about PCI Compliance and thank you for that warning. I do not know where to begin on that. I actually thought Stripe handled all that.

[mtsage]

Update: I ran another transaction just now and it went through perfectly. My prior tests had all resulted in the error described above.

I am on a standard broadband connection today (Time Warner). My other transactions were made from my home in the mountains where the only option I have is satellite internet (Hughesnet)  which tends to be slower. I don't know if that could be related or not.

Thank you all for your help.

Michael

[Michael]

44 minutes ago, mtsage said:

Thank you. I will do more testing when I can get to it making sure about the name issue. I need to learn about PCI Compliance and thank you for that warning. I do not know where to begin on that. I actually thought Stripe handled all that.

No need to worry mate, as long as you use https:// and tick that button the only thing is we need to be secure as we can be until Blesta has StripeJS in place.

[jjsararas]

On 1/22/2017 at 1:37 PM, Licensecart said:

No need to worry mate, as long as you use https:// and tick that button the only thing is we need to be secure as we can be until Blesta has StripeJS in place.

Any idea when that might happen? Looks like http://dev.blesta.com/browse/CORE-1085 trailed off in Oct'15.

[Michael]

43 minutes ago, jjsararas said:

Any idea when that might happen? Looks like http://dev.blesta.com/browse/CORE-1085 trailed off in Oct'15.

Nope sorry