Alex Posted September 8, 2013 Report Share Posted September 8, 2013 My staff has pointed out to me that the ability to move a response/note from one ticket to another would be quite useful to them. This is nothing super urgent but it's something we would like to see in a future update. e.g. If a customer continues responding to one ticket with different issues, we can create a new ticket and split it out without asking the customer to create a new ticket. (We hate putting the clients through that instead of just helping them with no hassle.) Quote Link to comment Share on other sites More sharing options...
Paul Posted September 9, 2013 Report Share Posted September 9, 2013 CORE-607 is in our tracker for adding the ability to split tickets. Splitting a ticket would create a new ticket and assign all replies after the split point to the new ticket. This is tentatively assigned to 3.1, but it's more likely to be released after 3.1. Michael 1 Quote Link to comment Share on other sites More sharing options...
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