Blesta 6 Preview: Part 2
In our last preview we walked through the new admin experience in Blesta 6. This time we’re focusing on two more major updates — AI features built right into the platform, and a much better Support Manager. This is the first time we’re talking about AI in Blesta publicly, but there’s more we haven’t covered here.
AI: Content Generation
In Blesta 6, you can generate content right where you need it. Need a package description? Describe what the package offers, and Blesta AI will draft it for you. The same works for HTML email templates — give it a rough idea, or rewrite an existing template, and it generates clean, styled HTML you can customize from there. The model understands available tags, filters, and loops, so the output is useful right away. It works great as a starting point.
AI: Chatbot in the Admin Panel
The AI assistant lives right in the admin panel, accessible from the icon bar. You can ask general questions, but what makes it really useful are the prompt mode cards.
- Custom Report mode generates SQL queries for you. Describe the report you want, and it builds a query you can drop straight into a custom report — fields and all. You don’t need to dig through the database schema yourself; the assistant understands Blesta’s reporting structure.
- API Query mode writes ready-to-use API calls — in curl or PHP — based on your Blesta API. Need to automate something? Describe it, and you’ve got working code.
- Developer Help mode helps you write module and plugin code. It understands Blesta’s architecture and can generate scaffolding you can copy into your project.
All of this is optional. Access can be granted by staff group, and you can hide the AI icon from your icon bar settings if you don’t plan to use it, but we think you’ll want to.
AI: Support Manager Integration
Where AI really shines is in the Support Manager. Support replies can be long. Instead of reading through every detail up front, summarize a reply in one click — start with the summary, then skim the full reply when you need more detail.
Summaries are nice, but here’s where it gets powerful. In settings, you control how much autonomy Blesta AI has. Below your confidence threshold, it drafts a reply for staff to review. Above it, the reply can be sent automatically.
Picture how that plays out: a client opens a new ticket, it shows up in the queue, AI drafts a reply, sends it, and the ticket transitions to “Awaiting Client Reply” — no staff involvement. It can also adjust priority along the way, so an “EMERGENCY” that isn’t really an emergency ends up at the right priority. When the client replies to confirm, AI can recognize the issue is resolved and close the ticket. From open to resolved, no human in the loop, not on your side.
Start conservative, monitor the replies, tune your system prompt, and remove the Human Review requirement when you’re ready. Replies are just one piece — AI can also use tools to close tickets, change priority, or assign them to the right staff member, all based on the rules you define. Between the replies, the tools, and the confidence controls, this isn’t just AI assistance — it’s a configurable first line of support. Common questions get answered faster, while your staff focus on the critical issues that Blesta AI doesn’t have the confidence level required to respond to on its own.
Support Manager: Workflow Improvements
Beyond AI, the Support Manager itself has been reworked. The ticket listing has a brand new filter sidebar — filter by department, status, priority, or assigned staff, all from the sidebar. It makes a busy queue much easier to work through, especially when you’re handling dozens or hundreds of open tickets.
The ticket view has been restructured too. Ticket details — department, priority, assigned staff, client info — now live in a sidebar on the left. That keeps the reply box near the top of the page instead of pushing it below a wall of metadata. You see the conversation, and you can start typing immediately. If you use pre-defined responses, Ctrl+Shift+R opens the response picker without reaching for the mouse — use the arrow keys, choose a response, and keep moving. For teams that handle a high volume of tickets, these workflow improvements add up fast.
The soundtrack to Blesta AI
Every leap forward deserves its own soundtrack. Following “Paradigm,” here’s the full, original track for Blesta AI — give it a listen:
What’s Next
With Blesta AI enabled, Blesta can summarize tickets, draft replies, send approved responses, and use configurable tools — all inside a Support Manager that’s more powerful than ever. Pair that with the new admin experience we previewed last time, and you’ve got Blesta 6. We can’t wait to get it into your hands. Beta 1 is right around the corner, and we will need your help to test it.
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Blesta 6 Preview: Part 1
In December we gave you a first look at the new Blesta 6 admin UI. That video was a design preview. This one is the real thing. Blesta 6 isn’t just a facelift. The entire admin panel has been re-imagined with a new framework, new layout, and new workflows. This is our biggest update since version 3, by far — tens of thousands of lines of code.
Dashboard
The dashboard will feel familiar, but the design is a big step forward. Everything is cleaner, faster, and easier to read. And yes – full dark mode across every page, every widget, every plugin. Toggle between light and dark with a single click.
Navigation & Icon Bar
Navigation has moved to the left, giving you more vertical space to work with. Two new bars round out the experience: a top bar for search, notifications, and quick actions, and a customizable icon bar on the left. The icon bar supports drag-and-drop reordering, any Bootstrap icon, and custom links to wherever you need. Set it up the way you work and you may rarely need the main nav at all.
Client Profile
Use Ctrl+K to search and jump to any client instantly. The client profile has been overhauled — panels open smoothly and remember their state between visits. A new bulk actions bar makes managing services faster, and Quick Jump lets you skip straight to the section you need. Pinned notes are displayed right on the profile, perfect for things your team needs to see at a glance.
Configurable Options
Configurable options have been completely redesigned. Drag and drop to reorder. Filter options by keyword, then copy and paste them between groups. What used to take minutes of re-entry now takes seconds.
Settings & Search
Settings are now accessed from the bottom of the icon bar. Step-up authentication, introduced in 5.13, has been refined — sessions can be extended so you’re not constantly re-authenticating, and a visual timer appears as a badge when there’s less than 5 minutes remaining. Need to find something specific? Search the settings nav and it filters in real time as you type. The navigation editor supports drag-and-drop reordering and custom icons so you can tailor the admin experience for your team.
Real-Time Notifications
A brand new notification system surfaces orders, support tickets, and other events as real-time notifications. Stay on top of what matters without refreshing the page.
We’ve only scratched the surface here. There’s a lot more to show off, and our next video will cover some of the new features coming to version 6 as we get closer to release.
Stay Connected!
Like our Facebook page, join our Facebook group and Subreddit, follow us on Twitter, and join us in Discord.
Blesta 6: A Paradigm Shift
We have been hard at work on the next major version update for Blesta, watch the video for a sneak peek. Sound on + full-screen.
This changes everything
Paradigm: The all-new Blesta 6 Admin UI. Built in house from the ground up on Bootstrap 5, it has a sleek, responsive, modern interface that adapts to your preferences. Dark mode. Light mode. Streamlined power in every touch, it’s a brand new vibe.
This isn’t just a new template. This is a whole new admin experience.
- Three-tier architecture - Customizable icon bar, collapsible side navigation, and contextual side panels.
- Designed dark, not retrofitted - Dark mode designed from the ground up, not tacked on, with perfect contrast ratios.
- Context-aware side panels - Ticket views, quick actions, nav, and more adapt to what you’re working on.
- Still feels like Blesta - Familiar layout. Bulk actions, filtering, expandable sections and more work even better.
- Mobile without compromise - Genuinely functional mobile experience, not just a squeezed-down desktop view.
- Built for power users - Keyboard shortcuts, drag-and-drop, quick actions, and intelligent notifications.
- Intelligent persistence - Use of LocalStorage allows Blesta to remember your preferences like never before.
We’re only scratching the surface here, there’s a lot more that we’re not ready to share just yet. The new admin interface represents countless hours of design, development, and refinement. You really need to experience it to understand the difference. Blesta version 6 is coming in early 2026 and that is just the beginning of several massive new features and improvements planned throughout the year.
The soundtrack to innovation
Every paradigm shift deserves its own soundtrack. The full, original song is included below, give it a listen:
Why dark mode matters
We’ve heard you. Billing software shouldn’t burn your retinas. A modern Admin UI with dark mode was overdue, we’ve been rocking the same design since 2013. Whether you’re approving orders at 2 AM or responding to tickets in a dimly lit office, dark mode is there for you. And when the sun comes up? You can switch to light mode with a single click, but if you’re like us you might just prefer dark mode all the time.
Built for the future
Bootstrap 5 is a solid foundation for many modern web applications. By rebuilding the admin interface on Bootstrap 5, we’ve ensured that Blesta 6 will not only work and look great, but make it much easier for developers to build great looking interfaces within their own plugins and modules. This goes far deeper than a theme update—we’ve modernized core infrastructure including a new notifications system that developers can integrate their plugins with directly. A component library is planned to help maintain consistency across custom developments.
The new UI is more than just aesthetics. It’s about efficiency, usability, and creating an experience that makes managing your company genuinely enjoyable.
What do you think?
Are you excited about the new admin interface? Will dark mode change how you work? We’d love to hear your thoughts! It’s our hope that you’ll say, “Who knew I could love software this much!”.
Stay tuned for more information about Blesta version 6.