Blesta 6 Preview: Part 2

In our last preview we walked through the new admin experience in Blesta 6. This time we’re focusing on two more major updates — AI features built right into the platform, and a much better Support Manager. This is the first time we’re talking about AI in Blesta publicly, but there’s more we haven’t covered here.

AI: Content Generation

In Blesta 6, you can generate content right where you need it. Need a package description? Describe what the package offers, and Blesta AI will draft it for you. The same works for HTML email templates — give it a rough idea, or rewrite an existing template, and it generates clean, styled HTML you can customize from there. The model understands available tags, filters, and loops, so the output is useful right away. It works great as a starting point.

AI: Chatbot in the Admin Panel

The AI assistant lives right in the admin panel, accessible from the icon bar. You can ask general questions, but what makes it really useful are the prompt mode cards.

• Custom Report mode generates SQL queries for you. Describe the report you want, and it builds a query you can drop straight into a custom report — fields and all. You don’t need to dig through the database schema yourself; the assistant understands Blesta’s reporting structure.
• API Query mode writes ready-to-use API calls — in curl or PHP — based on your Blesta API. Need to automate something? Describe it, and you’ve got working code.
• Developer Help mode helps you write module and plugin code. It understands Blesta’s architecture and can generate scaffolding you can copy into your project.

All of this is optional. Access can be granted by staff group, and you can hide the AI icon from your icon bar settings if you don’t plan to use it, but we think you’ll want to.

AI: Support Manager Integration

Where AI really shines is in the Support Manager. Support replies can be long. Instead of reading through every detail up front, summarize a reply in one click — start with the summary, then skim the full reply when you need more detail.

Summaries are nice, but here’s where it gets powerful. In settings, you control how much autonomy Blesta AI has. Below your confidence threshold, it drafts a reply for staff to review. Above it, the reply can be sent automatically.

Picture how that plays out: a client opens a new ticket, it shows up in the queue, AI drafts a reply, sends it, and the ticket transitions to “Awaiting Client Reply” — no staff involvement. It can also adjust priority along the way, so an “EMERGENCY” that isn’t really an emergency ends up at the right priority. When the client replies to confirm, AI can recognize the issue is resolved and close the ticket. From open to resolved, no human in the loop, not on your side.

Start conservative, monitor the replies, tune your system prompt, and remove the Human Review requirement when you’re ready. Replies are just one piece — AI can also use tools to close tickets, change priority, or assign them to the right staff member, all based on the rules you define. Between the replies, the tools, and the confidence controls, this isn’t just AI assistance — it’s a configurable first line of support. Common questions get answered faster, while your staff focus on the critical issues that Blesta AI doesn’t have the confidence level required to respond to on its own.

Support Manager: Workflow Improvements

Beyond AI, the Support Manager itself has been reworked. The ticket listing has a brand new filter sidebar — filter by department, status, priority, or assigned staff, all from the sidebar. It makes a busy queue much easier to work through, especially when you’re handling dozens or hundreds of open tickets.

The ticket view has been restructured too. Ticket details — department, priority, assigned staff, client info — now live in a sidebar on the left. That keeps the reply box near the top of the page instead of pushing it below a wall of metadata. You see the conversation, and you can start typing immediately. If you use pre-defined responses, Ctrl+Shift+R opens the response picker without reaching for the mouse — use the arrow keys, choose a response, and keep moving. For teams that handle a high volume of tickets, these workflow improvements add up fast.

The soundtrack to Blesta AI

Every leap forward deserves its own soundtrack. Following “Paradigm,” here’s the full, original track for Blesta AI — give it a listen:

What’s Next

With Blesta AI enabled, Blesta can summarize tickets, draft replies, send approved responses, and use configurable tools — all inside a Support Manager that’s more powerful than ever. Pair that with the new admin experience we previewed last time, and you’ve got Blesta 6. We can’t wait to get it into your hands. Beta 1 is right around the corner, and we will need your help to test it.

Stay Connected!

Like our Facebook page, join our Facebook group and Subreddit, follow us on Twitter, and join us in Discord.

---

Blesta 6 Preview: Part 1

In December we gave you a first look at the new Blesta 6 admin UI. That video was a design preview. This one is the real thing. Blesta 6 isn’t just a facelift. The entire admin panel has been re-imagined with a new framework, new layout, and new workflows. This is our biggest update since version 3, by far — tens of thousands of lines of code.

Dashboard

The dashboard will feel familiar, but the design is a big step forward. Everything is cleaner, faster, and easier to read. And yes – full dark mode across every page, every widget, every plugin. Toggle between light and dark with a single click.

Navigation & Icon Bar

Navigation has moved to the left, giving you more vertical space to work with. Two new bars round out the experience: a top bar for search, notifications, and quick actions, and a customizable icon bar on the left. The icon bar supports drag-and-drop reordering, any Bootstrap icon, and custom links to wherever you need. Set it up the way you work and you may rarely need the main nav at all.

Client Profile

Use Ctrl+K to search and jump to any client instantly. The client profile has been overhauled — panels open smoothly and remember their state between visits. A new bulk actions bar makes managing services faster, and Quick Jump lets you skip straight to the section you need. Pinned notes are displayed right on the profile, perfect for things your team needs to see at a glance.

Configurable Options

Configurable options have been completely redesigned. Drag and drop to reorder. Filter options by keyword, then copy and paste them between groups. What used to take minutes of re-entry now takes seconds.

Settings & Search

Settings are now accessed from the bottom of the icon bar. Step-up authentication, introduced in 5.13, has been refined — sessions can be extended so you’re not constantly re-authenticating, and a visual timer appears as a badge when there’s less than 5 minutes remaining. Need to find something specific? Search the settings nav and it filters in real time as you type. The navigation editor supports drag-and-drop reordering and custom icons so you can tailor the admin experience for your team.

Real-Time Notifications

A brand new notification system surfaces orders, support tickets, and other events as real-time notifications. Stay on top of what matters without refreshing the page.

We’ve only scratched the surface here. There’s a lot more to show off, and our next video will cover some of the new features coming to version 6 as we get closer to release.

Stay Connected!

Like our Facebook page, join our Facebook group and Subreddit, follow us on Twitter, and join us in Discord.

---

Blesta 6: A Paradigm Shift

We have been hard at work on the next major version update for Blesta, watch the video for a sneak peek. Sound on + full-screen.

This changes everything

Paradigm: The all-new Blesta 6 Admin UI. Built in house from the ground up on Bootstrap 5, it has a sleek, responsive, modern interface that adapts to your preferences. Dark mode. Light mode. Streamlined power in every touch, it’s a brand new vibe.

This isn’t just a new template. This is a whole new admin experience.

1. Three-tier architecture - Customizable icon bar, collapsible side navigation, and contextual side panels.
2. Designed dark, not retrofitted - Dark mode designed from the ground up, not tacked on, with perfect contrast ratios.
3. Context-aware side panels - Ticket views, quick actions, nav, and more adapt to what you’re working on.
4. Still feels like Blesta - Familiar layout. Bulk actions, filtering, expandable sections and more work even better.
5. Mobile without compromise - Genuinely functional mobile experience, not just a squeezed-down desktop view.
6. Built for power users - Keyboard shortcuts, drag-and-drop, quick actions, and intelligent notifications.
7. Intelligent persistence - Use of LocalStorage allows Blesta to remember your preferences like never before.

We’re only scratching the surface here, there’s a lot more that we’re not ready to share just yet. The new admin interface represents countless hours of design, development, and refinement. You really need to experience it to understand the difference. Blesta version 6 is coming in early 2026 and that is just the beginning of several massive new features and improvements planned throughout the year.

The soundtrack to innovation

Every paradigm shift deserves its own soundtrack. The full, original song is included below, give it a listen:

Why dark mode matters

We’ve heard you. Billing software shouldn’t burn your retinas. A modern Admin UI with dark mode was overdue, we’ve been rocking the same design since 2013. Whether you’re approving orders at 2 AM or responding to tickets in a dimly lit office, dark mode is there for you. And when the sun comes up? You can switch to light mode with a single click, but if you’re like us you might just prefer dark mode all the time.

Built for the future

Bootstrap 5 is a solid foundation for many modern web applications. By rebuilding the admin interface on Bootstrap 5, we’ve ensured that Blesta 6 will not only work and look great, but make it much easier for developers to build great looking interfaces within their own plugins and modules. This goes far deeper than a theme update—we’ve modernized core infrastructure including a new notifications system that developers can integrate their plugins with directly. A component library is planned to help maintain consistency across custom developments.

The new UI is more than just aesthetics. It’s about efficiency, usability, and creating an experience that makes managing your company genuinely enjoyable.

What do you think?

Are you excited about the new admin interface? Will dark mode change how you work? We’d love to hear your thoughts! It’s our hope that you’ll say, “Who knew I could love software this much!”.

Stay tuned for more information about Blesta version 6.

---

Blesta 5.13 Beta Released

We are pleased to announce that Blesta 5.13.0 BETA 1 has been released!

Can I participate in the beta?

If you have an owned or monthly license with us directly, you may download blesta-5.13.0-b1.zip in the client area now (Login Required). If you obtained your license from a reseller or distributor, you may be able to participate. Contact your reseller to find out. As with any beta, this release is for non-production use only and is unsupported. DO NOT UPGRADE YOUR PRODUCTION. During installation, choose to start a free trial, open a ticket to request a trial key, or use your dev license if you have one. Direct license holders can request a dev license by opening a ticket.

Once you are up and running, head to the forums to report any issues and let us know what you think! If you have a license and are verified or become verified on our Discord chat, you’ll have access to a license holder only beta forum.

Visit the Beta Forums! Visit Discord Chat!

(Caption: Clients can now add additional contacts to support tickets.)

So what is new in 5.13?

Blesta version 5.13 brings powerful new features and improvements! Clients and staff can now upload profile pictures, and support tickets can be rated by clients. We’ve added step-up authentication for enhanced security, and invoices can now be generated in the digital format UBL XML. Domain management gets better with bulk name server updates and improved date syncing. The Import Manager has been enhanced to support non-owner user relationships from WHMCS. You can now requeue invoices for delivery after payment, and clients can add additional recipients to tickets. Contact log history is now visible on client profile page, and much more!

New and Updated Extensions

• Domain Manager now supports bulk name server updates for domains and welcome email.
• Domain Manager expiration sync process has been improved.
• Domain Manager now allows keyword search for domains.
• Domain Manager auto-renewal notifications can now be customized.
• Domain Manager was updated to add a filter option to find domains with a price override.
• Domain Manager was updated to show module management tabs when managing a domain.
• Order System now has an option to show monthly pricing discounts on pricing terms.
• Generic Domains module now includes registration and renewal email notifications.
• Support Manager now includes a ticket rating system for clients.
• Support Manager now allows clients to add recipients to tickets.
• Support Manager now allows tickets to be imported via OAuth2.
• Support Manager has a setting to allow the use of Gravatar or custom Avatars.
• Support Manager now displays staff member titles in their replies.
• Added a new Enhance shared hosting panel module.
• Knowledge Base categories can now be batch updated for public/private/hidden/staff accessibility.
• Namecheap module TLD list loading performance has been improved.
• Import Manager now supports importing non-owner user relationships from WHMCS.
• Webhook requests are now logged along with status.

Changes to the Core

• Staff can now upload profile pictures for their accounts.
• Step-up authentication has been added for enhanced security. (See documentation.)
• Contact log history is now visible on client profiles.
• Configurable option groups can now be imported and exported.
• Configurable options have a new option to hide pricing on zero cost options.
• Invoices can now be generated in the digital format UBL XML.
• Invoices can now be requeued for delivery after payment.
• Added an option to prevent service module renewal prior to payment.
• Client credits can now be configured to enable/disable credit and set a maximum amount.
• Email blacklist has been expanded to allow preventing outgoing messages to blacklisted addresses.
• ISO code standardization has been implemented for states and countries.
• Password requirements for clients can now be updated in the settings.
• Automation tasks can now be executed selectively (See documentation.)
• Added the language Português, PT pt_pt
• Internationalized calendar month names to match selected language.
• Merchant gateways can now be migrated between different gateways. Continue processing previous payment accounts with your old merchant gateway, but new payment accounts use your new gateway.
• Cancelled addons can now be deleted.

Client Template Changes

• /app/views/client/bootstrap/client_accounts_credithandling.pdt new
• /app/views/client/bootstrap/client_accounts_navigation.pdt updated
• /app/views/client/bootstrap/client_contacts_add.pdt updated
• /app/views/client/bootstrap/client_contacts_contact_info.pdt updated
• /app/views/client/bootstrap/client_contacts_edit.pdt updated
• /app/views/client/bootstrap/client_invoices.pdt updated
• /app/views/client/bootstrap/client_invoices_view.pdt updated
• /app/views/client/bootstrap/client_main_edit.pdt updated
• /app/views/client/bootstrap/client_main_getcurrencyamounts.pdt updated
• /app/views/client/bootstrap/client_main_myinfo.pdt updated
• /app/views/client/bootstrap/client_pay.pdt updated
• /app/views/client/bootstrap/client_pay_confirm.pdt updated
• /app/views/client/bootstrap/client_pay_method.pdt updated
• /app/views/client/bootstrap/client_services_review.pdt updated
• /app/views/client/bootstrap/client_services_service_infobox.pdt updated
• /app/views/client/bootstrap/partial_packageoption_js.pdt updated
• /app/views/client/bootstrap/structure.pdt updated

Staff Template Changes

• /app/views/admin/default/admin_clients_account_list.pdt updated
• /app/views/admin/default/admin_clients_contactlog.pdt updated
• /app/views/admin/default/admin_clients_edit.pdt updated
• /app/views/admin/default/admin_clients_editserviceadvanced.pdt updated
• /app/views/admin/default/admin_clients_invoices.pdt updated
• /app/views/admin/default/admin_clients_makepaymentamount.pdt updated
• /app/views/admin/default/admin_clients_serviceinfo.pdt updated
• /app/views/admin/default/admin_clients_view.pdt updated
• /app/views/admin/default/admin_company_billing_addcoupon.pdt updated
• /app/views/admin/default/admin_company_billing_credithandling.pdt new
• /app/views/admin/default/admin_company_billing_credithandling_form.pdt new
• /app/views/admin/default/admin_company_billing_editcoupon.pdt updated
• /app/views/admin/default/admin_company_billing_invoices_form.pdt updated
• /app/views/admin/default/admin_company_client_general_form.pdt updated
• /app/views/admin/default/admin_company_client_options_addcustomfield.pdt removed
• /app/views/admin/default/admin_company_client_options_customfields.pdt removed
• /app/views/admin/default/admin_company_client_options_editcustomfield.pdt removed
• /app/views/admin/default/admin_company_client_options_general.pdt removed
• /app/views/admin/default/admin_company_client_options_requiredfields.pdt removed
• /app/views/admin/default/admin_company_clientoptions_addcustomfield.pdt new
• /app/views/admin/default/admin_company_clientoptions_customfields.pdt new
• /app/views/admin/default/admin_company_clientoptions_editcustomfield.pdt new
• /app/views/admin/default/admin_company_clientoptions_general.pdt new
• /app/views/admin/default/admin_company_clientoptions_requiredfields.pdt new
• /app/views/admin/default/admin_company_electronic_invoices.pdt new
• /app/views/admin/default/admin_company_gateway_gatewaytypes_form.pdt updated
• /app/views/admin/default/admin_company_gateways_available.pdt updated
• /app/views/admin/default/admin_company_gateways_installed.pdt updated
• /app/views/admin/default/admin_company_gateways_manage.pdt updated
• /app/views/admin/default/admin_company_groups_add.pdt updated
• /app/views/admin/default/admin_company_groups_edit.pdt updated
• /app/views/admin/default/admin_company_messengers_available.pdt updated
• /app/views/admin/default/admin_company_messengers_installed.pdt updated
• /app/views/admin/default/admin_company_modules_available.pdt updated
• /app/views/admin/default/admin_company_modules_installed.pdt updated
• /app/views/admin/default/admin_company_plugins_available.pdt updated
• /app/views/admin/default/admin_company_plugins_installed.pdt updated
• /app/views/admin/default/admin_company_require_fields_form.pdt updated
• /app/views/admin/default/admin_myinfo.pdt updated
• /app/views/admin/default/admin_package_option_groups.pdt updated
• /app/views/admin/default/admin_package_options_add.pdt updated
• /app/views/admin/default/admin_package_options_addgroup.pdt updated
• /app/views/admin/default/admin_package_options_edit.pdt updated
• /app/views/admin/default/admin_packages_add.pdt updated
• /app/views/admin/default/admin_packages_edit.pdt updated
• /app/views/admin/default/admin_system_automation.pdt updated
• /app/views/admin/default/admin_tools_blacklist.pdt updated
• /app/views/admin/default/admin_tools_blacklistadd.pdt updated
• /app/views/admin/default/admin_tools_provisioning.pdt updated
• /app/views/admin/default/partial_packageoption_js.pdt updated
• /app/views/admin/default/structure.pdt updated

See the release notes for more details on this release.

Note Regarding PHP 8

Many 3rd party or custom extensions may not yet be compatible with PHP 8. If upgrading Blesta, it is best to use a PHP version that is compatible with both the release you are upgrading from and the release you are upgrading to. Test third party integrations and customizations.

Blesta supports PHP 7.2, 7.3, 7.4, 8.1, 8.2, and 8.3 through Ioncube using the default files, and PHP 8.0, 8.1, and 8.2 through SourceGuardian via the hotfix-php8 directory. Report any PHP 8 related issues for Blesta or official extensions on our forums or Discord #beta channel.

Is there something you want to see in Blesta? Create a new feature request or upvote an existing one!

When is the final release?

Version 5.13 will be officially released after the beta phase has completed, which we expect to happen soon. Once we deem 5.13 stable for production, a final release will be issued. You can help speed things along by participating in the beta!

---

Blesta 5.12 Beta Released

We are pleased to announce that Blesta 5.12.0 BETA 1 has been released!

Can I participate in the beta?

If you have an owned or monthly license with us directly, you may download blesta-5.12.0-b1.zip in the client area now (Login Required). If you obtained your license from a reseller or distributor, you may be able to participate. Contact your reseller to find out. As with any beta, this release is for non-production use only and is unsupported. DO NOT UPGRADE YOUR PRODUCTION. During installation, choose to start a free trial, open a ticket to request a trial key, or use your dev license if you have one. Direct license holders can request a dev license by opening a ticket.

Once you are up and running, head to the forums to report any issues and let us know what you think! If you have a license and are verified or become verified on our Discord chat, you’ll have access to a license holder only beta forum.

Visit the Beta Forums! Visit Discord Chat!

(Caption: It’s now possible to re-activate cancelled services inside Blesta.)

So what is new in 5.12?

Blesta version 5.12 includes more Domain Manager improvements like the sync’ing of expiration dates more quickly and converting the currency to the default currency on price sync. We added the Realtime Register domain registration module as well, and a module for VirtFusion. Oauth2 support has been added for outgoing email with Google and Microsoft. Cancelled services can be re-activated by staff. It’s now possible to copy/clone invoices, and the renew date for services in the client area takes into consideration whether they have any open invoices for their services. The Import Manager has been updated to improve imports from WHMCS, and much more!

New and Updated Extensions

• Domain Manager now sync’s expiration dates more quickly.
• Domain Manager now attempts to convert currency to the default currency on price sync.
• Domain Manager edit pricing link now opens in a new tab.
• Domain Manager TLD sync timeout was reduced.
• Realtime Register domain registrar module has been added.
• VirtFusion module has been added.
• DirectAdmin now supports single sign on (SSO).
• DirectAdmin now shows an input field for plans when creating a Package if the API doesn’t return any.
• cPanel now includes an SSO link under Manage in addition to the expand area.
• cPanel now shows an input field for plans when creating a Package if the API doesn’t return any.
• BTCPay Server gateway uses BTCPay settings to allow the client to choose payment method.
• Order Plugin now includes events for affiliates and orders (See docs).
• Order Plugin email verification landing page was improved.
• Order Plugin was updated to improve the slider.
• Order Plugin was updated to fix an issue with applying a coupon in the order summary.
• Support Manager now allows a field containing a dropdown of services to be displayed on ticket creation.
• Support Manager now includes events for departments and tickets (See docs).
• Support Manager has new custom client field option for “Escalate to Emergency” and a “Client Only” visibility option.
• Blesta License module now masks the password field.
• Portal plugin now uses the ACE editor.
• Universal Module now uses the ACE editor.
• Generic Domains now sync’s registration and expiration dates.
• Stripe Payments now shows the card type and last 4 in transaction emails.
• Stripe Payments has been updated to address several issues.
• Logicboxes was updated for consistency with other registrar modules, using “domain” as the domain field.
• Braintree was updated to the latest SDK version.
• Payza payment gateway was removed.
• Import Manager now imports draft invoices from WHMCS as draft invoices in Blesta.
• Import Manager now imports inactive clients in WHMCS as inactive clients in Blesta.
• Pterodactyl module was updated to address several issues.
• Namesilo module was updated to address several issues.
• Mass Mailer plugin now has a rate limit for sending email.
• Coinbase Commerce payment gateway API library has been updated.
• IP Unblocker plugin now works for reseller users.

Changes to the Core

• Oauth2 support has been added for outgoing email for Google and Microsoft mail servers.
• It’s now possible to copy/clone invoices under a client’s profile.
• The service renew date is now displayed differently to clients, depending on whether the invoice is paid.
• Cancelled services can now be re-activated by staff.
• Pending service changes are now visible under Tools.
• A new report has been added: Clients with Credits.
• When editing a custom client field, the client group is now displayed.
• Email verification can no longer be completed if the client’s status is not “Active”.
• Autocomplete has been added for clients who store their card details in their browser.
• When a language is disabled, users using that language are updated to the default language.
• When editing a service, client, or contact as staff, you are no longer redirected.
• Amazon S3 vendor code has been updated with support for v4 signatures.
• Custom client field data is now available to invoice templates (for developer use).
• When clients set up 2FA, their password must be confirmed so a password field is more conveniently located nearby.
• Invoices now show values that are beyond the currency precision if those places contain a value.
• Fixed more PHP 8.3 deprecated notices.
• Resending a welcome email now properly includes the signature in the preview.
• Credit card expiration dates now include the month number in the month dropdown.
• Resolved an issue with removing line items from quotes.
• Clients can no longer update their email address to one that is on the blacklist.

Client Template Changes

• /app/views/client/bootstrap/client_accounts_cc_info.pdt updated
• /app/views/client/bootstrap/client_accounts_contact_info.pdt updated
• /app/views/client/bootstrap/client_emails.pdt updated
• /app/views/client/bootstrap/client_invoices_view.pdt updated
• /app/views/client/bootstrap/client_main_edit.pdt updated
• /app/views/client/bootstrap/client_services.pdt updated
• /app/views/client/bootstrap/client_services_cancel.pdt updated
• /app/views/client/bootstrap/client_services_service_infobox.pdt updated

Staff Template Changes

• /app/views/admin/default/admin_billing_services.pdt updated
• /app/views/admin/default/admin_clients_account_ccinfo.pdt updated
• /app/views/admin/default/admin_clients_account_contactinfo.pdt updated
• /app/views/admin/default/admin_clients_editservice_basic.pdt updated
• /app/views/admin/default/admin_clients_editserviceadvanced.pdt updated
• /app/views/admin/default/admin_clients_invoices.pdt updated
• /app/views/admin/default/admin_clients_services.pdt updated
• /app/views/admin/default/admin_company_billing_invoices_form.pdt updated
• /app/views/admin/default/admin_company_client_options_editcustomfield.pdt updated
• /app/views/admin/default/admin_company_emails_mail.pdt updated
• /app/views/admin/default/admin_tools_provisioning.pdt updated

See the release notes for more details on this release.

Note Regarding PHP 8

Many 3rd party or custom extensions may not yet be compatible with PHP 8. If upgrading Blesta, it is best to use a PHP version that is compatible with both the release you are upgrading from and the release you are upgrading to. Test third party integrations and customizations.

Blesta supports PHP 7.2, 7.3, 7.4, 8.1, 8.2, and 8.3 through Ioncube using the default files, and PHP 8.0, 8.1, and 8.2 through SourceGuardian via the hotfix-php8 directory. Report any PHP 8 related issues for Blesta or official extensions on our forums or Discord #beta channel.

Is there something you want to see in Blesta? Create a new feature request or upvote an existing one!

When is the final release?

Version 5.12 will be officially released after the beta phase has completed, which we expect to happen soon. Once we deem 5.12 stable for production, a final release will be issued. You can help speed things along by participating in the beta!

---