This Privacy Policy describes how Phillips Data, Inc. ("Company," "we," "us," or "our") collects, uses, and protects information when you use blesta.com, create an account at account.blesta.com, or purchase a Blesta license. It is part of our Terms of Service.
Because Blesta is self-hosted software that runs on your own server, the data inside your installation — your customers, invoices, and tickets — stays with you. This policy covers only the information we handle directly.
1. Information We Collect
Account Information: When you create an account, we collect your name, email address, mailing address, and phone number.
Payment Information: When you make a purchase, we collect payment details necessary to process your transaction.
Usage Data: We may collect information about how you interact with our website, including pages visited, time spent, and referring URLs.
Support Data: When you contact us through our ticket system or live chat, we collect the content of your communications to provide support and sales assistance.
Installation Metrics: We may collect non-sensitive metrics from Blesta installations, such as software version and environment configuration, for the purpose of providing support.
Cookies and Tracking: Our website uses cookies to enhance your experience. Our live chat provider (Crisp) may set additional cookies to enable chat functionality.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send administrative communications (e.g., license renewal notices, security updates)
- Respond to your support requests
- Monitor and analyze usage trends to improve user experience
We do not sell your personal information to third parties.
3. Third-Party Services
We use the following third-party services that may process your data:
- Crisp — Live chat support on our website. See Crisp's Privacy Policy.
- PayPal — Payment processing. See PayPal's Privacy Policy.
- Credit Card Processor — We use a third-party credit card processor to handle card transactions securely.
4. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.
5. Data Retention
We retain your account information for as long as your account is active or as needed to provide you services. If you request account deletion, we will remove your personal data within thirty (30) days, except where we are required to retain it by law.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Request a copy of your data in a portable format
To exercise any of these rights, the best way to reach us is by opening a support ticket from the account in question at account.blesta.com. You may also contact us at sales@blesta.com. We will verify your identity and respond to your request within thirty (30) days. If we need additional time, we will notify you of the reason and extension period.
7. International Users
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Questions?
If you have any questions about this Privacy Policy, please contact us:
Phillips Data, Inc.
Email: sales@blesta.com
Website: blesta.com