Support & Communication

Support that lives
where billing lives.

Tickets, knowledge base, email, and SMS in the same app as every invoice and service — so your team answers with context a bolted-on help desk never has.

Download 6.0.0

Blesta AI Billing & Payments Automation Orders Domains Support Clients & Admin Developers

Tickets

Departments that catch email from anywhere.

Each department imports mail its own way — piping, POP3, IMAP, or OAuth 2.0 for Gmail and Microsoft 365. Five priorities up to Emergency, predefined responses for the questions you answer daily, and attachments where they belong: on the ticket.

Piping, POP3, IMAP & OAuth 2.0 email import Auto-close and auto-delete crons keep queues honest Feedback requests & reply reminders, automated

support@yourhost.example OAuth 2.0

Routed: Technical Support priority: high

Client matched — 3 services, 0 due full context

the ticket knows the client · the client page shows the tickets

#1042931Locked out of cPanel 3:07 AM

Drafted reply — cPanel password reset confidence 86

Tagged Account access · priority kept normal

blesta ai · every action logged & gated by confidence

Blesta AI · New in 6.0

The queue gets a night shift.

Blesta AI drafts or sends ticket replies from the full conversation history, summarizes long threads, and routes tickets from rules you write in plain English — with confidence thresholds deciding what it may do on its own.

Meet Blesta AI

Knowledge base

Answers that deflect the next ticket.

A categorized knowledge base in the client area, with per-article access levels — public for the world, restricted to logged-in clients, or staff-only for internal runbooks. Write the answer once; stop re-typing it forever.

Nested categories that match how you support Public, client-only & staff-only access levels Lives next to tickets — link an article instead of writing a reply

KNOWLEDGE BASE 3 CATEGORIES

Getting started (12)public

DNS & email (23)public

Billing questions (9)clients

Internal runbooks (17)staff only

per-article access levels · searchable from the client area

Email template · Welcome — en_us

Your {service.name} is ready v7

Hi {contact.first_name} — your service is live. Here are your credentials, docs, and where to find us at 3 AM…

History — restore v6 HTML + text

per-company · per-language · tag variables throughout

Reach them anywhere

Email, SMS, and everything on record.

Every notification is a template you control — per company, per language, HTML and plain text, with variable tags throughout. New in 6.0: version history with restore, so a botched edit is a click away from fixed. Beyond email: Twilio SMS, in-app notifications, and outbound webhooks.

Template version history & restore New in 6.0 In-app staff notifications, near real-time New in 6.0 SMS via Twilio; Mass Mailer for segmented campaigns Staff schedules route alerts by priority — email or mobile

30-day free trial · No credit card · Your server

Retire the bolted-on help desk.

One login for billing and support — for you and for your customers. Try the whole platform free for 30 days.