Michael Posted August 27, 2014 Report Share Posted August 27, 2014 I was thinking maybe a idea to have a auto reply option on the departments for vacations / out of hours / away from the office etc. Bit like the "no reply for 24 hours" but maybe a check box to enable / disable. Daniel B 1 Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted August 27, 2014 Report Share Posted August 27, 2014 the same as this request ? http://www.blesta.com/forums/index.php?/topic/1306-department-level-ticket-auto-replies/ Daniel B 1 Quote Link to comment Share on other sites More sharing options...
Daniel B Posted August 27, 2014 Report Share Posted August 27, 2014 Yup, sounds like the feature request (that's been around for almost a year now...wtb traction! lol) above would work well for this type of thing . Core-1358 has already been added and is related to this, but I think could be fleshed out a bit more to allow the use of specific templates per department. +3^Bacon Quote Link to comment Share on other sites More sharing options...
Michael Posted August 27, 2014 Author Report Share Posted August 27, 2014 the same as this request ? http://www.blesta.com/forums/index.php?/topic/1306-department-level-ticket-auto-replies/ Yup, sounds like the feature request (that's been around for almost a year now...wtb traction! lol) above would work well for this type of thing . Core-1358 has already been added and is related to this, but I think could be fleshed out a bit more to allow the use of specific templates per department. +3^Bacon Woops I thought it might have been different lol must be how it's worded Quote Link to comment Share on other sites More sharing options...
Daniel B Posted August 27, 2014 Report Share Posted August 27, 2014 It is a little bit different, but I think the original one if completed would allow your request to work . It's a paradox, they are the same but different. Do you wanna be the square or the rectangle? Michael 1 Quote Link to comment Share on other sites More sharing options...
Michael Posted August 27, 2014 Author Report Share Posted August 27, 2014 It is a little bit different, but I think the original one if completed would allow your request to work . It's a paradox, they are the same but different. Do you wanna be the square or the rectangle? Square please lol since I had CubicWebs Daniel B 1 Quote Link to comment Share on other sites More sharing options...
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