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ServZoo

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Posts posted by ServZoo

  1. I could not believe on what the bucketing is going on here about WHT. A another trashing about WHMCS had happened yesterday morning in a bizarre way.. I had just published my first ad on the shared hosting section of WHT (because at this time we are selling just shared hosting), of course I included our company email address so potential customers could contact us if they didn't wanted to file a ticket. So I just woke up yesterday and noticed a 4AM email about someone wanting to work for the following, Co company owner, Sales, billing, or support representative. So me and my partner looked at the email and attached resume and it was really legitimate looking so we talked to him. He seemed at first just wanted to change our site because he said it's looked plain so I thought "cool a web redisgning and a support technician at once!".  Like an idiot I created him a account for everything before I even talked to him (because I thought he was good after talking to my parnter and the email was really good).. This is where the whole WHMCS "overage" comes in play..  He just informed me that the site and our billing system was not goo and suggested that I go and rent out WHMCS. I explained to him that we are on a reseller plan and that what we have to work with but yes we could use your help. INSTEAD of letting WHMCS thing GO he was BSing at ME about it and that our current billing panel "sucks and doesn't works at all". Okay I thought I would explain in detail about how we operate and etc and then he would probably follow our lead with this (after all it's just a billing system right?). Oh no.. he kept on going on that you 'have" to have a lot of money to success in hosting industry.. Anyone with a half amount of common sense would know it doesn't matter how you setup your infrastructure, it's just matters if you can deliver a reliable service to your customers and please them in the end. Now after reading this garbage and having the chat logs from Skype about him economically threatening to either act as a skrill or post bad "reviews" about us. I "understand" this crap better and it's just WHMCS just trying to cover their fat butts. Ugh.. it's the 21th century and I cannot believe people like this guy cannot tolerate differences.  After looking around here and seeing the features of this billing system, since it is cheaper than the three other options (I would NEVER go for WHMCS any day now after my and everybody else getting trashed) I am going to pick it up once our reseller package expires and we are able to move to our own virtual system.  At least I caught his stupidly soon enough to lock out all accesses and because I did it so fast I never saved the password to WHM again.. so I had to ask for a reset and fortunately we are now back on track (at least we all got locked out instead of the old password still working hehe).  

     

    That's unfortunate... The only thing this really says to me though is that Blesta is starting to chip away at ol' WHMCS' marketshare. :-)

     

    Blesta is awesome! I use it for my hosting company as well as my forum memberships, advertising sales, etc. It just works; all the time!

  2. oh that's weird there shouldn't be a username the email should be it. That username field would be best known as a nickname..

     

    It appears to be doing it on manual and cron provisioning. I haven't noticed, because we just started using Interworx.

  3. When you click on the service, it shows the email address. However, it is adding a nickname to the account setup inside Interworx (I'm not setting that in Blesta when provisioning; it is setting itself automatically.) This is making the email login not work. The Interworx login form is exactly as you have posted. The issue is when I try to use the email address, it give the error I posted above. If I use the "nickname" it allows me to login. 

     

    If I login through Blesta it work perfectly (assuming it's using the nickname.) If I go to SiteWorx directly, it will only accept the nickname; not the email address.

     

    Does that make sense?

  4. Noticed tonight when I did a manual activation using the Interworx module that the client could not login with their email address and password (sent in the welcome email.) It appears that when doing a manual activation, Blesta is creating a nickname for the new account and that is stopping the email address login from working.

     

    I have double-checked for options to change it, but it appears to be something happening that shouldn't.

     

    Here's what I did:

     

    Add Service to Client:

    post-10453-0-17818700-1407390117_thumb.p

     

    The service is activated and the welcome email is sent out with username: email address and password. Upon trying to login to Interworx:

     

    post-10453-0-69110900-1407390122_thumb.p

     

    Going in via Nodeworx, I can see that a nickname has been set:

    post-10453-0-61075400-1407390121_thumb.p

     

    I can login with the nickname and the password.

     

    This is strange as it doesn't display the nickname and inside Blesta it shows the e-mail address as the username.

  5. Ha wow im the most screwed person at WHT i paid for the membership to be able ad every 3 days after a month i got banned.

    Money gone and cant ad very nice :)

     

    You know... I just don't know what to say. This is why I don't chat there; just post my ads. It's not fun any more.

  6. Hmm - I'd side with WHT on this one self promotion it was be it free or not and you went to lengths to word it differently.

     

    I don't think WHT is moderating Blesta threads but certainly posts like this do put them under a little more scrutiny - Perhaps the staff here should invite bear and some of the liaisons to be moderators here as they are at WHMCS so they are in the loop.

     

    I disagree completely with asking those mods to mod here. At the end of the day, Blesta is a commercial product (business.) What *appears* to be happening at WHT is not good business and if everything I've read is true, can be resolved by escalating. Inviting the folks over that appear to be causing the problem just in an effort to fix it is not the answer. Not to mention, modding for WHMCS and Blesta would be a HUGE conflict, if you ask me.

     

    WHT rules are very interesting (they seem to apply at will and vary by moderator.) I have not had any issues with them myself, but I've heard the stories.

     

    I post there for advertising, have a paid account, and that's it. I'm not a huge fan of biased actions in the least, which is why I limit myself the way I do.

  7. +1 for Installatron. We have had WAY better luck with their support and stability of the product.

     

    Interesting you mention that as I am having non-stop issues with Softaculous lately. I have an urgent ticket open from 8AM this morning and it's 5PM now without a response. I'm going to be looking into Installatron as well.

  8. I see where you are coming from and I can see the benefits. I know you and I have chatted before on Twitter and you have invested in a number of customizations to make it work for you. It might be the same thing with Blesta in terms of making the backend for you since it's modular and can do what you want with a bit of tweaking. I, personally, would much rather do that then work with the hack of WHMCS' front-end modifications.

     

    I can't imagine it would be that difficult to accomplish what you need with a bit of custom development. It's the front-end that needs to work in general. I mean, what I'm getting at is that WHMCS is not and has not been designed for the purpose you are using it for. Blesta is designed for it, just not handling certain parts the way you would want. You can fix those parts to your liking and know that the overall system is stable.

     

    Just my two cents for the day!  :)

  9. @webjive has some good points and I can see where that might be important to some hosts (glad to see you on the forum.) However, for me, it actually works better the way it's designed out of the box. I run several companies and some of them don't share staff. For instance, my SSL brand doesn't share staff with my shared hosting brand. I like the fact that it's separated based on what their user group allows to access.

     

    What I like about Blesta over WHMCS is that is modular, like Paul said, you can swap out the support system without having a major meltdown. It has taken me awhile to get accustomed to Blesta as I am a WHMCS convert, but it just works for me now and I can't imagine going back. The things that used to make me say "why does this not do X?" actually make more sense. 

  10. Right. I have the code added already. I'm just trying to figure out how to auto populate two fields (name and email) from the signup information to display on the checkout complete page. I'm not a programmer by any stretch of the definition, but I remember when I dabbled with my inefficient sloppy code, you could pull a stored variable from either the session or the db and echo it, "echo $text;

     

    The Blesta code is so pretty that I can't figure it out!  :)

     

    Just curious what I would need to do to simply display those fields as text. I can handle getting them in the right spot for the code I added.

  11. probably best for a plugin mate.

     

    I wouldn't think so. I mean, it's really just echoing a variable, much like the way the checkout complete page displays the order number. I'm too rusty to just take a stab at it, so I thought I would ask here as it might be easier than it looks. :-) Worse case, I will pay someone to do it.

  12. We are likely going to be updating the SolusVM module so that you can use a configurable option for clients to select the OS template. The plus side is that you can enter whatever friendly looking name you want for the templates. The bad side is that you'll have to do so for all the templates you want to be available.

     

    Pulling them automatically from SolusVM's API would be the simplest way to ensure they are all available as soon as they are added to SolusVM.. but this should be a good solution in the interim.

     

    That sound WONDERFUL to me! I'm okay manually creating friendly names. It just looks cleaner.

  13. What would be the easiest way to pass along signup information to a review popup on the checkout page. 

     

    What I'm trying to do...

     

    I use Shopper Approved and it has a pop up that comes up on the checkout complete page with 2 questions and star ratings. It has options for customer name and email that can be pre-populated from the script it's being used in.

     

    Just curious if there is an easy to way to populate those two fields on the checkout complete page. Basically, is there a way to grab and display those two fields?

     

    Clear as mud? LOL

     

     

  14. It's definitely different.... I think what I'm drawn to is just how easy it is for a novice to use. I would image it would annoy any one else! LOL

     

    I have no intentions of ever getting rid of cPanel, but I would like to offer different panels based on choice.

  15. Plesk looks awful to use, but their file manager is the nicest of all panels in my opinion, I helped a mate on his system and he had to do everything for me on teamviewer I just edited the lines of code needed. They have however released Plesk 12 today at HostingCon. I used to be a cPanel fan until I met InterWorx lol.

     

    Plesk 12 is what I'm talking about! I got the beta a few months ago and it's actually VERY newbie friendly.

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