inet

looking for a developer to work on custom module

what if i have different companies under the same installation how i can manage this

hi plugin does not work with Blesta 4,3

hi it would be nice if we can have the option where we can select the payment method for each client

i need to build a custom module, and i need some developers to help me complete this job

Hello we receive support ticket emails without any information about the client we need to be able to see client (client ID, company name, full name, email, contact)

its new installation just less than 10 days

anyone has any idea how to fix this ?

[Tue Jun 02 12:22:56.832723 2015] [core:notice] [pid 1016] AH00094: Command line: '/usr/sbin/apache2' [Tue Jun 02 12:22:57.234631 2015] [:error] [pid 1035] [client 86.97.226.218:51196] PHP Fatal error: Uncaught exception 'UnknownException' with message 'Invalid callback Session::sessionWrite, cannot access private method Session::sessionWrite()' in Unknown:0\nStack trace:\n#0 [internal function]: UnknownException::setErrorHandler(2, 'Invalid callbac...', 'Unknown', 0, Array)\n#1 {main}\n thrown in Unknown on line 0, referer: http://myserver/portal/index.php/admin/plugin/support_manager/admin_tickets/ [Tue Jun 02 12:22:57.234724 2015] [:error] [pid 1035] [client 86.97.226.218:51196] PHP Warning: Invalid callback Session::sessionClose, cannot access private method Session::sessionClose() in Unknown on line 0, referer: http://myserver/portal/index.php/admin/plugin/support_manager/admin_tickets/ [Tue Jun 02 13:05:06.437406 2015] [mpm_prefork:notice] [pid 1016] AH00169: caught SIGTERM, shutting down [Tue Jun 02 13:05:16.132455 2015] [mpm_prefork:notice] [pid 1024] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.9 configured -- resuming normal operations [Tue Jun 02 13:05:16.132732 2015] [core:notice] [pid 1024] AH00094: Command line: '/usr/sbin/apache2' [Tue Jun 02 13:13:11.409413 2015] [mpm_prefork:notice] [pid 1024] AH00169: caught SIGTERM, shutting down [Tue Jun 02 13:13:20.195790 2015] [mpm_prefork:notice] [pid 1020] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.9 configured -- resuming normal operations [Tue Jun 02 13:13:20.195964 2015] [core:notice] [pid 1020] AH00094: Command line: '/usr/sbin/apache2'

i am having the same issue [Tue Jun 02 12:22:56.832723 2015] [core:notice] [pid 1016] AH00094: Command line: '/usr/sbin/apache2' [Tue Jun 02 12:22:57.234631 2015] [:error] [pid 1035] [client 86.97.226.218:51196] PHP Fatal error: Uncaught exception 'UnknownException' with message 'Invalid callback Session::sessionWrite, cannot access private method Session::sessionWrite()' in Unknown:0\nStack trace:\n#0 [internal function]: UnknownException::setErrorHandler(2, 'Invalid callbac...', 'Unknown', 0, Array)\n#1 {main}\n thrown in Unknown on line 0, referer: http://myserver/portal/index.php/admin/plugin/support_manager/admin_tickets/ [Tue Jun 02 12:22:57.234724 2015] [:error] [pid 1035] [client 86.97.226.218:51196] PHP Warning: Invalid callback Session::sessionClose, cannot access private method Session::sessionClose() in Unknown on line 0, referer: http://myserver/portal/index.php/admin/plugin/support_manager/admin_tickets/ [Tue Jun 02 13:05:06.437406 2015] [mpm_prefork:notice] [pid 1016] AH00169: caught SIGTERM, shutting down [Tue Jun 02 13:05:16.132455 2015] [mpm_prefork:notice] [pid 1024] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.9 configured -- resuming normal operations [Tue Jun 02 13:05:16.132732 2015] [core:notice] [pid 1024] AH00094: Command line: '/usr/sbin/apache2' [Tue Jun 02 13:13:11.409413 2015] [mpm_prefork:notice] [pid 1024] AH00169: caught SIGTERM, shutting down [Tue Jun 02 13:13:20.195790 2015] [mpm_prefork:notice] [pid 1020] AH00163: Apache/2.4.7 (Ubuntu) PHP/5.5.9-1ubuntu4.9 configured -- resuming normal operations [Tue Jun 02 13:13:20.195964 2015] [core:notice] [pid 1020] AH00094: Command line: '/usr/sbin/apache2'

ok i have figured out that my test server cron job was still working and this explain everything. i have shutdown that server and now i am able to get the tickets BUT the download ticket task keep spinning and does not retrive the tickets, i have disabled the cron job, and empty the log_cron table, then run the cron manually and i was able to download the tickets. if i enable the cron again, the task stuck again and no tickets are downloaded. only the this task is having the problem other tasks runs perfect

default

email received in the department mailbox: Subject: Update to Ticket #1778632 -5b575f- email received by the sender did not include # or numbers blesta version: Installed Version 3.4.3 support version: 2.8.1 this is new installation, i have setup few clients and i am the only admin having access to this system

1- first query show no results 2- second one show number 34 table does not include any tickets opened via emails only tickets opened from the portal 3- changed the ticket template but did not get the number see the attached

am sure am looking at the correct database and none of those tickets are in the tables

yes using 2 different emails one for each department (IMAP) and SMTP is configured also for outgoing

hi any updates

i noticed when opening a new support ticket via email, the department received an email like: -- Ticket #: 2539495 Status: Open Priority: Medium Department: Billing Department which means the system generate a ticket number, but this ticket number is not anywhere even in the table supports_tickets

i am getting a response which means cron is working the issue is the tickets are not getting to the system and replies are rejected

Hi All i have this issue and am unable to resolve it: using the support portal i can open support tickets to clients and the assign it to staff (both client and staff will receives emails with the same) THE PROBLEM: * if the client replies from email he will get a reply from the system (Support request failed) ** if a client want to open new support request using email, he will receive the following (we have received your ticket) HOWEVER if you go the portal you find noting and no ticket was created "client email is correct, and department email also correct"

hi how to enable this on order form?

it would be nice if we can force clients to a specific payment method or the option of all available methods