Blesta Addons

you are talking about the support plugin ?
you can disable it by deleting the line in plugins\support_manager\views\default\client_tickets_reply.pdt
 

<img src="//www.gravatar.com/avatar/<?php echo md5(strtolower(trim($this->Html->_($reply->email, true))));?>?s=250" class="img-thumbnail img-responsive" /> EDIT :
i forget to mention the admin side plugins\support_manager\views\default\admin_tickets_reply.pdt
 
 

<img src="//www.gravatar.com/avatar/<?php echo md5(strtolower(trim($this->Html->_($reply->email, true))));?>?s=120" />

You can now re-doawnload the files , the bug has been fixed .
 
best regards

the table name is emails .
make a backup before any change .

i have got it
$module_row = $this->getModuleRow($vars['module_row']);

GOT IT , the full code for reference :
    public function getPackageFields($vars=null) {         Loader::loadHelpers($this, array("Html"));         // $module_row = $this->getModuleRow($vars->module_row);         $fields = new ModuleFields();                      // Fetch all packages available for the given server or server group         $module_row = null;         if (isset($vars->module_group) && $vars->module_group == "") {             if (isset($vars->module_row) && $vars->module_row > 0) {                 $module_row = $this->getModuleRow($vars->module_row);             }             else {                 $rows = $this->getModuleRows();                 if (isset($rows[0]))                     $module_row = $rows[0];                 unset($rows);             }         }         else {             // Fetch the 1st server from the list of servers in the selected group             $rows = $this->getModuleRows($vars->module_group);             if (isset($rows[0]))                 $module_row = $rows[0];             unset($rows);         }                                  if ($module_row) {             $types = $this->getLicenseTypes($module_row)  ;         }                                          $license_type = $fields->label(Language::_("CpanelManagetwo.package_fields.license_type", true), "license_type");         $license_type->attach($fields->fieldSelect("meta[license_type]", $this->Html->ifSet($types['packages']['@attributes'])  ,             $this->Html->ifSet($vars->meta['license_type']), array('id'=>"license_type")));         $fields->setField($license_type);         return $fields;     }

maybe i have found the probleme . nothing related to the plugin code .....
but i will make more profond analysis for this .
EDIT AND FIX :
the are no probleme with the code , is related to the plugin dir name "admin_tools" and routes .
i have renamed the plugin directory and updated all the path . and all is working .
THE BIG QUESTION NOW IS .
the tools link not working if the "admin_tools" plugin was installed or un-installed .
i believe the final solution for the future is fixing this bug
http://www.blesta.com/forums/index.php?/topic/2779-uninstalled-plugins-are-accessible-via-url/

yes , creat service without cheking the use module .
you need to add the correct username .

that because blesta do a dns query  , if the query failed the email is considerated as invalid .

re-installing the browser resolve the probleme .