Jump to content

furioussnail

Members
 View Profile  See their activity

  • Posts

    124

  • Joined

  • Last visited

  • Days Won

    2

 Content Type 

Posts posted by furioussnail

  2. 2checkout payments not recorded

    in Bugs

    Posted

    20 hours ago, Nelsa said:

    2checkout has 2.0 version,they also serve old clients on old platform but all new users are on 2.0 which has completly different test url and some other things.I worked to implement inline checkout and I remeber I had to go again through documentation since I got this new account which is basicly CRM and billing system...any way now test url is different on new platform and old way of sending test parameter will not work for new users but will work for users with old account..So,this gateway will work for users with old account,for new platform will be issues since now they have compley new system....so if you had to select package before sign up than it is new platform...before there was only one account level now have 3

     

    This is correct. I have been migrated to their new platform.

    I didn't use the sandbox. Those are results using a live account. We have already been working with 2checkout for a while now but the plugin has never worked fully.

    Thank you for your help.

  5. Ticket hash in Support Manager needs fixing

    in Bugs

    Posted

    Hello.

    Using latest Blesta version, 4.5.0. The ticketing system seems to be working properly only with {ticket_hash_code} in the subject. The problem with it compared to the {ticket.code} tag is that it breaks the conversation style in Gmail and similar email services. Relying on {ticket.code} should be enough. Or am I missing something? At least that's how majority of help desk software out there is working.

    Using {ticket.code} instead of {ticket_hash_code} in the subject line constantly generates new tickets.

    Thank you.

  6. Support Manager sets wrong reply-to

    in Bugs

    Posted

    The fix is simple. At least for my use case. Removing  

    'reply_to' => $ticket->department_email

    from

    plugins/support_manager/models/support_manager_tickets.php

    I think the plugin should honor the email setup in the templates. After all there is this option when configuring a department: "Override the from address set in email templates with the email address set for this department".

    I hope this will be included in the next update.

  7. Support Manager sets wrong reply-to

    in Bugs

    Posted

    Hello.

    Support Manager is setting a reply-to header. At least in my case that brings issues. The thing is I want my customers to send support requests to support@example.com. But since we are using G Suite with piping I had to setup a forward to support@support.example.com. As a result a customer sends an email to support@example.com and it gets redirected to support@support.example.com. Now, in Blesta the email address for the support department is set to support@support.example.com but the templates related to the module have the "From" email address set to support@example.com. The problem is Support Manager sends a "reply-to: support@support.example.com" to all ticket related messages. This shouldn't happen since support@support.example.com is just an internal address.

    Could you please fix this behaviour?

    This happens on Blesta 4.5.0.

    Thank you.

  9. 2checkout payments not recorded

    in Bugs

    Posted

    Just noticed that for one payment through 2checkout blesta records 7 fields. All have errors. The very first field is something like this:

    /callback/gw/1/_2checkout/?middle_initial=&sid=2*********&key=8*********&state=CU&email=e*********.com&submit.y=28&order_number=2*********&cart_id=1-*********&currency_code=U*&lang=en&invoices=Y*********&invoice_id=2*********&total=5.00&credit_card_processed=Y&zip=2*&cart_weight=0&fixed=Y&last_name=C*********&street_address=M*********&city=C*********&cart_order_id=1-*********&merchant_order_id=&country=M*&ip_country=M*********&demo=N&submit.x=196&client_id=1&pay_method=CC&cart_tangible=N&phone=3*********+&x_receipt_link_url=https%3A%2F%2Fp*********.com%2Fcallback%2Fgw%2F1%2F_2checkout%2F&street_address2=&first_name=Emil&card_holder_name=E*********&PTCOID=a*********
    a:3:{s:4:"demo";N;s:12:"order_number";N;s:5:"total";N;}

     

    then a couple similar to this one:

    a:59:{s:7:"sale_id";s:12:"2**********";s:16:"sale_date_placed";s:19:"2019-02-26 04:31:16";s:9:"recurring";s:1:"0";s:12:"payment_type";s:11:"credit card";s:13:"list_currency";s:3:"U*";s:12:"fraud_status";s:4:"pass";s:9:"vendor_id";s:9:"2**********";s:15:"vendor_order_id";s:0:"";s:10:"invoice_id";s:12:"2**********";s:14:"invoice_status";s:9:"deposited";s:19:"invoice_list_amount";s:5:"*.00";s:18:"invoice_usd_amount";s:5:"*.00";s:19:"invoice_cust_amount";s:5:"*.00";s:10:"item_count";s:1:"1";s:8:"auth_exp";s:10:"2019-03-05";s:19:"customer_first_name";s:6:"T**********";s:18:"customer_last_name";s:7:"M**********";s:13:"customer_name";s:14:"T********** M**********";s:14:"customer_email";s:23:"t**********@**********.com";s:14:"customer_phone";s:11:"1**********";s:11:"customer_ip";s:14:"184.*.*.*";s:19:"customer_ip_country";s:24:"U**********";s:13:"cust_currency";s:3:"U*";s:9:"bill_city";s:11:"P**********";s:12:"bill_country";s:3:"U*";s:16:"bill_postal_code";s:5:"9**********";s:10:"bill_state";s:2:"C*";s:19:"bill_street_address";s:21:"4**********";s:20:"bill_street_address2";s:11:"Suite #D503";s:11:"ship_status";s:0:"";s:20:"ship_tracking_number";s:0:"";s:9:"ship_name";s:14:"M**********";s:19:"ship_street_address";s:21:"4**********";s:20:"ship_street_address2";s:11:"S**********";s:9:"ship_city";s:11:"P**********";s:10:"ship_state";s:2:"C*";s:16:"ship_postal_code";s:5:"9**********";s:12:"ship_country";s:3:"U*";s:10:"message_id";s:5:"1**********";s:12:"message_type";s:22:"INVOICE_STATUS_CHANGED";s:19:"message_description";s:22:"Invoice status changed";s:9:"timestamp";s:19:"2019-02-26 11:33:33";s:11:"item_name_1";s:29:"Cart purchase:  2**********";s:9:"item_id_1";s:13:"23-**********";s:18:"item_list_amount_1";s:5:"*.00";s:17:"item_usd_amount_1";s:5:"*.00";s:18:"item_cust_amount_1";s:5:"*.00";s:11:"item_type_1";s:4:"bill";s:15:"item_duration_1";s:7:"Forever";s:17:"item_recurrence_1";s:0:"";s:22:"item_rec_list_amount_1";s:0:"";s:17:"item_rec_status_1";s:4:"live";s:20:"item_rec_date_next_1";s:0:"";s:25:"item_rec_install_billed_1";s:0:"";s:8:"md5_hash";s:32:"D********************";s:9:"key_count";s:2:"55";s:4:"demo";N;s:12:"order_number";N;s:5:"total";N;}

    and last two of these:

    /callback/gw/1/_2checkout/
    a:3:{s:4:"demo";N;s:12:"order_number";N;s:5:"total";N;}

  11. 2checkout payments not recorded

    in Bugs

    Posted

    One warning in general-warning log file:

    [2019-02-27 22:45:30] general.WARNING: E_WARNING: Invalid argument supplied for foreach() {"code":2,"message":"Invalid argument supplied for foreach()","file":"/srv/p*********.com/http/app/controllers/client_pay.php","line":915}

  12. 2checkout payments not recorded

    in Bugs

    Posted

    On last test I got something a bit different:

    /callback/gw/1/_2checkout/?middle_initial=&sid=2*********&key=8*********&state=CU&email=e*********.com&submit.y=28&order_number=2*********&cart_id=1-*********&currency_code=U*&lang=en&invoices=Y*********&invoice_id=2*********&total=5.00&credit_card_processed=Y&zip=2*&cart_weight=0&fixed=Y&last_name=C*********&street_address=M*********&city=C*********&cart_order_id=1-*********&merchant_order_id=&country=M*&ip_country=M*********&demo=N&submit.x=196&client_id=1&pay_method=CC&cart_tangible=N&phone=3*********+&x_receipt_link_url=https%3A%2F%2Fp*********.com%2Fcallback%2Fgw%2F1%2F_2checkout%2F&street_address2=&first_name=Emil&card_holder_name=E*********&PTCOID=a*********
    a:3:{s:4:"demo";N;s:12:"order_number";N;s:5:"total";N;}

  13. 2checkout payments not recorded

    in Bugs

    Posted

    1 hour ago, Tyson said:

    Output is the information received from the gateway. In your example, 2checkout sent information that appears to be for a refund, not a payment. Was that refund issued from within Blesta?

    Do you have any error logs that were for a failed payment transaction?

    I apologize. I noticed just a bit later the type of transaction. All transactions record the same behaviour:

    a:59:{s:7:"sale_id";s:12:"2**********";s:16:"sale_date_placed";s:19:"2019-02-26 04:31:16";s:9:"recurring";s:1:"0";s:12:"payment_type";s:11:"credit card";s:13:"list_currency";s:3:"U*";s:12:"fraud_status";s:4:"pass";s:9:"vendor_id";s:9:"2**********";s:15:"vendor_order_id";s:0:"";s:10:"invoice_id";s:12:"2**********";s:14:"invoice_status";s:9:"deposited";s:19:"invoice_list_amount";s:5:"*.00";s:18:"invoice_usd_amount";s:5:"*.00";s:19:"invoice_cust_amount";s:5:"*.00";s:10:"item_count";s:1:"1";s:8:"auth_exp";s:10:"2019-03-05";s:19:"customer_first_name";s:6:"T**********";s:18:"customer_last_name";s:7:"M**********";s:13:"customer_name";s:14:"T********** M**********";s:14:"customer_email";s:23:"t**********@**********.com";s:14:"customer_phone";s:11:"1**********";s:11:"customer_ip";s:14:"184.*.*.*";s:19:"customer_ip_country";s:24:"U**********";s:13:"cust_currency";s:3:"U*";s:9:"bill_city";s:11:"P**********";s:12:"bill_country";s:3:"U*";s:16:"bill_postal_code";s:5:"9**********";s:10:"bill_state";s:2:"C*";s:19:"bill_street_address";s:21:"4**********";s:20:"bill_street_address2";s:11:"Suite #D503";s:11:"ship_status";s:0:"";s:20:"ship_tracking_number";s:0:"";s:9:"ship_name";s:14:"M**********";s:19:"ship_street_address";s:21:"4**********";s:20:"ship_street_address2";s:11:"S**********";s:9:"ship_city";s:11:"P**********";s:10:"ship_state";s:2:"C*";s:16:"ship_postal_code";s:5:"9**********";s:12:"ship_country";s:3:"U*";s:10:"message_id";s:5:"1**********";s:12:"message_type";s:22:"INVOICE_STATUS_CHANGED";s:19:"message_description";s:22:"Invoice status changed";s:9:"timestamp";s:19:"2019-02-26 11:33:33";s:11:"item_name_1";s:29:"Cart purchase:  2**********";s:9:"item_id_1";s:13:"23-**********";s:18:"item_list_amount_1";s:5:"*.00";s:17:"item_usd_amount_1";s:5:"*.00";s:18:"item_cust_amount_1";s:5:"*.00";s:11:"item_type_1";s:4:"bill";s:15:"item_duration_1";s:7:"Forever";s:17:"item_recurrence_1";s:0:"";s:22:"item_rec_list_amount_1";s:0:"";s:17:"item_rec_status_1";s:4:"live";s:20:"item_rec_date_next_1";s:0:"";s:25:"item_rec_install_billed_1";s:0:"";s:8:"md5_hash";s:32:"D********************";s:9:"key_count";s:2:"55";s:4:"demo";N;s:12:"order_number";N;s:5:"total";N;}

  15. 2checkout payments not recorded

    in Bugs

    Posted

    6 minutes ago, Tyson said:

    Can you click on the table row representing the gateway log? There should be more data about that transaction that may tell us why it was an error.

    Didn't want to post that since I see no errors there and most of the data is private. Anyway, here it goes:

    /callback/gw/1/_2checkout/
    a:53:{s:7:"sale_id";s:12:"2**********";s:16:"sale_date_placed";s:19:"2019-02-26 00:37:42";s:9:"recurring";s:1:"0";s:12:"payment_type";s:11:"credit card";s:13:"list_currency";s:3:"USD";s:9:"vendor_id";s:9:"2**********";s:15:"vendor_order_id";s:0:"";s:10:"invoice_id";s:12:"2**********";s:10:"item_count";s:1:"1";s:19:"customer_first_name";s:4:"E**********";s:18:"customer_last_name";s:11:"C**********";s:13:"customer_name";s:16:"E********** C**********";s:14:"customer_email";s:15:"e**********@**********.com";s:14:"customer_phone";s:11:"3**********";s:11:"customer_ip";s:11:"89.*.*.*";s:19:"customer_ip_country";s:20:"M**********";s:13:"cust_currency";s:3:"USD";s:9:"bill_city";s:8:"C**********";s:12:"bill_country";s:3:"M**";s:16:"bill_postal_code";s:4:"2***";s:10:"bill_state";s:2:"C*";s:19:"bill_street_address";s:43:"M**********";s:20:"bill_street_address2";s:0:"";s:11:"ship_status";s:0:"";s:20:"ship_tracking_number";s:0:"";s:9:"ship_name";s:16:"C**********";s:19:"ship_street_address";s:43:"M**********";s:20:"ship_street_address2";s:0:"";s:9:"ship_city";s:8:"C**********";s:10:"ship_state";s:2:"C*";s:16:"ship_postal_code";s:4:"2***";s:12:"ship_country";s:3:"M**";s:10:"message_id";s:5:"1****";s:12:"message_type";s:13:"REFUND_ISSUED";s:19:"message_description";s:13:"Refund issued";s:9:"timestamp";s:19:"2019-02-26 15:12:52";s:11:"item_name_1";s:28:"Cart purchase:  1-**********";s:9:"item_id_1";s:12:"1-**********";s:18:"item_list_amount_1";s:4:"5.00";s:17:"item_usd_amount_1";s:4:"*.00";s:18:"item_cust_amount_1";s:4:"*.00";s:11:"item_type_1";s:6:"refund";s:15:"item_duration_1";s:7:"Forever";s:17:"item_recurrence_1";s:0:"";s:22:"item_rec_list_amount_1";s:0:"";s:17:"item_rec_status_1";s:4:"live";s:20:"item_rec_date_next_1";s:0:"";s:25:"item_rec_install_billed_1";s:0:"";s:8:"md5_hash";s:32:"E**********************";s:9:"key_count";s:2:"49";s:4:"demo";N;s:12:"order_number";N;s:5:"total";N;}

    Maybe I am missing something.

    Thank you.

  16. 2checkout payments not recorded

    in Bugs

    Posted

    On 2/26/2019 at 8:39 PM, Jono said:

    Are you saying that Blesta is receiving a INS call from _2checkout and creates a transaction, but marks it with an error status?  If that is the case the you should start seeing some logs under Tools > Logs > Gateway now.

    Yes, Blesta does receive an INS transaction and marks it with "Error". "Tools" -> "Logs" -> "Gateway" is where I checked.

    Thank you.

  18. 2checkout payments not recorded

    in Bugs

    Posted

    On 12/5/2018 at 11:44 PM, Tyson said:

    We're going to look into it and see what has changed. It's possible there may need to be an update to the gateway in Blesta.

    Could you please have a look at the 2checkout plugin? I am a bit desperate. This is a long time issue. Also, maybe you can enable recurring billing. I see that the guys at the WHMCS did it.

    Thank you.

  19. 2checkout payments not recorded

    in Bugs

    Posted

    On 12/8/2018 at 12:50 AM, Jono said:

    There could be an issue with your callback configuration.  In 2Checkout I had to set Approved URL to http://[yourdomain]/callback/gw/[company_id]/_2checkout/ under Account >> Site Management >> Checkout Options for it to work.  Also make sure Direct Return is set to "Given links back to my website" or "Direct Return (Our URL)".

    I did add the correct link, at least it's similar tot he one you provided, into the "Enable global URL" field at 2checkout. Also I enabled the redirect. To the same URL. This still isn't working.

    I am starting to get a bit mad at the Blesta team. This isn't the first time I asked for help without any results.

    2checkout probably isn't the best solution but it is the only one available in my country.

    Thank you everyione for your help.

  20. 2checkout payments not recorded

    in Bugs

    Posted

    On 12/8/2018 at 5:19 AM, austenite said:

    We've been using 2CO with Blesta for 2-3 years, and have been receiving payments up until yesterday. Still no problems, are you 100% sure this isn't a configuration issue? 

    Thank you for your input and sorry for late reply. I am not sure what's the cause for this issue. I never had 2checkout working properly. Till now I processed all the order going through 2checkout manually. Since 2checkout was aquired by Avangate it looks like they did extensive updates and modifications to the platform and I am not sure even where to start. Blesta documentation related to 2checkout is very scarce. I was looking for some payment alternatives but at this time I have nothing, mostly due to the country where I live.

    Could you please provide some instructions on how to setup it? Does your setup support recurring payments?

    Thank you.

  21. Blesta keeps sending logs by email

    in Support

    Posted

    Probably I didn't explain the issue properly. In my opinion a bit to many actions are being logged to the database. Once the customer base grows this impacts performance. Maybe allowing the admins to choose which actions are being logged would be a viable solution.

    Thank you.

×
×
  • Create New...