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mlsto

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Posts posted by mlsto

  1. DirectAdmin Control in Blesta

    in Support

    Posted

    Hello

     

    Are you able to do different task in Blesta for DirectAdmin like login to panel or other simple task like setup mail, databases or you must use the DirectAdmin panel.

    Main thing can you auto login to the panel through Blesta.

    Thanks

  3. Apply Payments to Open Invoices Takes Very Long to Run

    in Support

    Posted

    Paul,

    I am not one to make issues and do understand situations, now I do know I can create a ticket, did not know, maybe my fault but good to know now. I have been using the forums as again did not know.

    There are no changes to anything, all was working fine before, all was a new install.

    I will make request to your ticket system, right now it is working.

    Note I changed from PHP 5.6 to 7.0. hoping this will fix the issue.

  4. Apply Payments to Open Invoices Takes Very Long to Run

    in Support

    Posted

    I must say I am very disappointed with the support here, I changed from ClientExec to Blesta and have been left to fix my problems by myself. I am running a business site and if I cannot process payments or services but only manually then what is the purpose.

    My issue now is I cannot go back to CE and stuck with Blesta, there has to be better support for these issues as people are relying on your expertise to fix these issues.

    Please provide a better support system as this is causing loss of business. I understand not many to provide this but come on help someone out.

    Right now I have no idea what to do, do I continue to lose business or manually process all services which is what I am left to do.

    Can you provide some sort of help.

  6. Apply Payments to Open Invoices Takes Very Long to Run

    in Support

    Posted

    I have run the cron manual and no errors but it is not running these two jobs

    Attempting to deliver invoices scheduled for delivery.
    No invoices are scheduled to be delivered.
    The deliver invoices task has completed.
    Attempting to unsuspend paid suspended services.
    The unsuspend services task has completed.
    Attempting to process service changes.
    The process service changes task has completed.
    Attempting to process renewing services.
    The process renewing services task has completed.
    Attempting plugin cron for order accept_paid_orders.
    Finished plugin cron for order accept_paid_orders.
    Attempting plugin cron for support_manager poll_tickets.
    Finished plugin cron for support_manager poll_tickets.
    Attempting plugin cron for mass_mailer export.
    Finished plugin cron for mass_mailer export.
    Attempting plugin cron for mass_mailer mass_mail.
    Finished plugin cron for mass_mailer mass_mail.
    All tasks have been completed.
    Attempting to run all system tasks.
    All system tasks have been completed.

  10. Apply Payments to Open Invoices Takes Very Long to Run

    in Support

    Posted

    1 hour ago, Paul said:

    It sounds like you may have pending service changes that are unable to be processed for whatever reason. Take a look in your service_changes table. You may need to remove any items that are in here as they are unable to be processed. If you do so, be sure to back it all up first.

    Yes this seems to have worked there was an entry to confirm a cpanel password, I deleted and seems to be working now.

    Thank you very much Paul for the help.

  12. Apply Payments to Open Invoices Takes Very Long to Run

    in Support

    Posted

    Here is the manual cron job, it shows the error, see below:

    Attempting to apply credits to open invoices.
    There are no invoices to which credits may be applied.
    The apply credits task has completed.
    Attempting to deliver invoices scheduled for delivery.
    No invoices are scheduled to be delivered.
    The deliver invoices task has completed.
    Attempting to provision paid pending services.
    The paid pending services task has completed.
    Attempting to unsuspend paid suspended services.
    The unsuspend services task has completed.
    Attempting to process service changes.
    Error: Argument 2 passed to ServiceChanges::edit() must be of the type array, none given, called in /home/public_html/clients/app/controllers/cron.php on line 2015 and defined #0 /home/public_html/clients/app/models/service_changes.php(64): UnknownException::setErrorHandler(4096, 'Argument 2 pass...', '/home//...', 64, Array) #1 /home/public_html/clients/app/controllers/cron.php(2015): ServiceChanges->edit(Array) #2 /home/public_html/clients/app/controllers/cron.php(1951): Cron->runProcessServiceChanges('Attempting to p...') #3 [internal function]: Cron->processServiceChanges('9ae7b25cf269055...') #4 /home/public_html/clients/app/controllers/cron.php(175): call_user_func_array(Array, Array) #5 /home/public_html/clients/app/controllers/cron.php(127): Cron->all('9ae7b25cf269055...') #6 /home/public_html/clients/vendors/minphp/bridge/src/Lib/Dispatcher.php(143): Cron->index() #7 /home/public_html/clients/index.php(21): Dispatcher::dispatch('/clients/cron/?...') #8 {main}Attempting to process renewing services.
    The process renewing services task has completed.
    Attempting plugin cron for order accept_paid_orders.
    Finished plugin cron for order accept_paid_orders.
    Attempting plugin cron for support_manager poll_tickets.
    Finished plugin cron for support_manager poll_tickets.
    Attempting plugin cron for mass_mailer export.
    Finished plugin cron for mass_mailer export.
    Attempting plugin cron for mass_mailer mass_mail.
    Finished plugin cron for mass_mailer mass_mail.
    All tasks have been completed.
    Attempting to run all system tasks.
    All system tasks have been completed.

  16. Why Does The Payment Page Redirect After A Few Minutes

    in Support

    Posted

    1 hour ago, Paul said:

    So this only happens on the order form, not if clients are making a payment from within the client area. This file is responsible: ~/plugins/order/views/templates/wizard/javascript/checkout_complete.js (If you're not using wizard the path may be different. Here's the code: 

    
	$(document).ready(function() {
		$(".payment_buttons form").first().delay(5000).queue(function() {
            $(this).submit();
        });
	});

    You can change the delay (5 seconds) by increasing the value in milliseconds. 5000 can be changed to 20000 and then it'll redirect after 20 seconds.

    Have only tried on the order form, will try this, thank you the assistance Paul. Will test and let you know.

    Thanks again

  17. Apply Payments to Open Invoices Takes Very Long to Run

    in Support

    Posted

    The process I see is in Blesta, it says on the dashboard some jobs have not run in the past hours, when I go to automation you see the circling icon there running. It stays this way for 6 - 7 hours. I have it set every 5 minutes. Do not believe anything resets it just hangs there.

    Doing it manually would mean every 5 minutes I would think, that is much. Looking for automation.

  18. Why Does The Payment Page Redirect After A Few Minutes

    in Support

    Posted

    On 5/8/2017 at 2:27 PM, mlsto said:

    I have created a screencast video of the redirect, it shows I do not click any buttons and it automatically redirects to PayPal after a few seconds. Would be good if this can be turned off or you can adjust the time. Disregard the protected browser in the video but you can see it redirects to PayPal.

    See here: https://www.screencast.com/t/Ojosdyi2u 

     

    Hope this can be fixed as not enough time to choose.

    Still awaiting an option for the above. Seeing no comments. Would appreciate any help on this. Stopping it or adjusting the time it redirects. Support seems to disappear on certain things.

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