Michael

All sorted needed to fix Mod_Rewrite on the server.

Your supposed to edit it in the portal plugin: settings > plugins > Portal

It shouldn't effect it but did they pay for it? Check by clicking manage on the service row. Also do you have the cron running? Blesta version?

you apply the hotfix55 patch to the Blesta installation it's included.

Do you click "Remember me" when you log into the admin area? If you did it shouldn't log you out unless your IP changes or the cookie is deleted.

I would backup the folder, if you want the support ticket attachment, invoice logo, downloads manager files, etc.
 
Make sure you BACKUP the config/blesta.php file.

Nope I recommend you make it so they are logged in to download, and move the uploads from the public_html so the direct url doesn't work.
People can't download it if they don't know the url and if they use the Blesta one they will hit a log in page. 

They only need 644 minus the blesta-new.php which I recommend 777 and then blesta.php will be 644.
 
Folders should be 755.

Hello Jonathon,
 
You can buy them from Blesta buy clicking manage on the license key service, or from a distributor the same way if they offer it on Blesta, not sure how some distributors do it.

Hostname => Settings > System > Companies > Edit
 
Root folder => Settings > System > General > root url
 
In there make sure you do it right:
 
If you have it to the domain and not to the blesta folder so if your folder is /public_html/my/ you put /public_html/ 
 
If you have a website in the my folder and blesta is in another folder like /public_html/my/blesta/ you put /public_html/my/

Every status minus In Progress changes when a customer replies. So from Awaiting reply or Closed to Open.

I believe it's just the usernames one might have used the email address as the username and another use a custom username. We have a few customers like that, one uses two one for personal and one for business, others forget and are too lazy to use the reset password, so we make one inactive.

We did what's in this tutorial  http://www.blesta.com/forums/index.php?/topic/510-login-form-outside-blesta/

What's the email addresses on the templates? Settings > Company > Emails > edit.
If they are all incorrect you can do the following: https://licensecart.com/billing/plugin/support_manager/knowledgebase/view/267/how-to-change-all-the-emails-from-subdomains/11/

Change it to: 
// Redirect to client login $this->redirect("http://domain.com/");

It should happen to new tickets  customer side only.
 
If you are doing the staff side you could do with:
Licensecart {ticket.department_name} - Update to Ticket {ticket.code} - Priority: {ticket.priority}

I answered the 2nd in the top post you can't do it yet.

Are you 1000% you removed the old cron job from the old installation / server?
 
Have you ensured the cron job is right?

As stated in the other thread, copy the email from the thread, to the TEXT box and then copy and paste it to the HTML, that way it doesn't have any invalid characters like Blank spaces (in random places) or other stuff.

You can do either:
 
1. Edit Structure.pdt and add stuff after this:
<?php foreach ($this->Html->ifSet($nav, array()) as $link => $value) { $attributes = array(); $link_attributes = array(); $dropdown = !empty($value['sub']); $active = false; if ($value['active']) { $active = true; $attributes['class'][] = "active"; $active_nav = $value; } if ($dropdown) { $attributes['class'][] = "dropdown"; $link_attributes['class'][] = "dropdown-toggle"; $link_attributes['data-toggle'][] = "dropdown"; // Set parent to active if child is if (!$active) { foreach ($this->Html->ifSet($value['sub'], array()) as $sub_link => $sub_value) { if ($sub_value['active']) { $attributes['class'][] = "active"; break; } } } } ?> <li<?php echo $this->Html->buildAttributes($attributes);?>> <a href="<?php $this->Html->_($link);?>"<?php echo $this->Html->buildAttributes($link_attributes);?>> <i class="<?php $this->Html->_($value['icon']);?>"></i> <?php $this->Html->_($value['name']); if ($dropdown) { ?> <b class="caret"></b> <?php } ?> </a> <?php if (!empty($value['sub'])) { ?> <ul class="dropdown-menu"> <?php foreach ($this->Html->ifSet($value['sub'], array()) as $sub_link => $sub_value) { ?> <li> <a href="<?php $this->Html->_($sub_link);?>"><i class="<?php $this->Html->_($sub_value['icon']);?>"></i> <?php $this->Html->_($sub_value['name']);?></a> </li> <?php } ?> </ul> <?php } ?> </li> <?php } ?> 2. Or you can use the Admin Tools plugin from Naja7host.

The font you are using...

Have you set-up a default order form?
 
Packages > Order form > Settings > Default order form?
 
PS: Nice Integration.

Correct

I saw this before, and I had to google "nginx+theme+blesta.com" and found it:
 
http://www.blesta.com/forums/index.php?/topic/844-strange-behaviour-in-admin-area/?p=7080
 
And this: http://www.blesta.com/forums/index.php?/topic/2767-cant-change-theme/ which has the link to his tutorial here: 

Settings > Company > Billing / Payment > Accepted Payments Type un-tick both boxes