ariq01 Posted February 12, 2015 Report Share Posted February 12, 2015 Hello all.today, i'm trying to add a service (cpanel module) from client side (as admin).And after click a button of " add service " Oh noes mySQL server has gone away !what is it? when i check the clients email. it didn't send a confirmation cpanel and the receipt. BUT the WHM have created the cpanel user Anyone have experience with this ? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted February 13, 2015 Report Share Posted February 13, 2015 Hello.. i've try to change the provider from H4G, to Hawk*host But when i accept the pending service . still error Please help me As stated in the other thread, copy the email from the thread, to the TEXT box and then copy and paste it to the HTML, that way it doesn't have any invalid characters like Blank spaces (in random places) or other stuff. ariq01 1 Quote Link to comment Share on other sites More sharing options...
0 Michael Posted February 12, 2015 Report Share Posted February 12, 2015 That's a server issue: http://www.blesta.com/forums/index.php?/topic/688-adding-service-to-existing-client/ ariq01 1 Quote Link to comment Share on other sites More sharing options...
0 Paul Posted February 12, 2015 Report Share Posted February 12, 2015 I would be curious what version of PHP and MySQL or MariaDB you are using and if you have any custom configuration for MySQL. That error usually indicates that MySQL crashed, which is unusual and may be evidence of a bigger problem. Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted February 13, 2015 Report Share Posted February 13, 2015 I would be curious what version of PHP and MySQL or MariaDB you are using and if you have any custom configuration for MySQL. That error usually indicates that MySQL crashed, which is unusual and may be evidence of a bigger problem. or they have a resource monitor like(cloudlinux for mysql) to kill any query that use a lot of time/ressource . Quote Link to comment Share on other sites More sharing options...
0 ariq01 Posted February 13, 2015 Author Report Share Posted February 13, 2015 or they have a resource monitor like(cloudlinux for mysql) to kill any query that use a lot of time/ressource . Maybe the problems come from the memory limit. I just have Virtual Memory Usage = 512 MB and Physical Memory Usage = 256 MB hmm :3 Quote Link to comment Share on other sites More sharing options...
0 Michael Posted February 13, 2015 Report Share Posted February 13, 2015 I recommend a reliable provider or a VPS, Quote Link to comment Share on other sites More sharing options...
0 ariq01 Posted February 13, 2015 Author Report Share Posted February 13, 2015 Hello.. i've try to change the provider from H4G, to Hawk*host But when i accept the pending service . still error Please help me Quote Link to comment Share on other sites More sharing options...
0 WebHostCentral UK - Dean Posted February 13, 2015 Report Share Posted February 13, 2015 Maybe the problems come from the memory limit. I just have Virtual Memory Usage = 512 MB and Physical Memory Usage = 256 MB hmm :3 I had a similar message pop up but that was because i was trying to activate what was already activated Quote Link to comment Share on other sites More sharing options...
0 serge Posted February 13, 2015 Report Share Posted February 13, 2015 sometime we want to do a single click, but in fact it's was double, was it that for you? just reload url where you had error Quote Link to comment Share on other sites More sharing options...
0 ariq01 Posted February 13, 2015 Author Report Share Posted February 13, 2015 sometime we want to do a single click, but in fact it's was double, was it that for you? just reload url where you had error i got this 1st problem, maybe because my host have low memory. So can't executed long time script like add a service on blesta. And i moved the client area to another host = working 100%. And 2nd problem is parser, i should create the welcome email from the text into html. btw this problem is solved. thanks anyone who helped me Quote Link to comment Share on other sites More sharing options...
0 WebHostCentral UK - Dean Posted February 13, 2015 Report Share Posted February 13, 2015 OK i think i spoke to soon!! i have a similar issue is this related to welcome email? Quote Link to comment Share on other sites More sharing options...
0 WebHostCentral UK - Dean Posted February 13, 2015 Report Share Posted February 13, 2015 This happens when i activate a new clients hosting account? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted February 13, 2015 Report Share Posted February 13, 2015 This happens when i activate a new clients hosting account? As stated above: copy the email from the thread, to the TEXT box and then copy and paste it to the HTML, that way it doesn't have any invalid characters like Blank spaces (in random places) or other stuff. If you aren't using my email templates it could be a incorrect tag or a blank space somewhere. Quote Link to comment Share on other sites More sharing options...
0 WebHostCentral UK - Dean Posted February 13, 2015 Report Share Posted February 13, 2015 Thank you i will take a look into that Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted February 13, 2015 Report Share Posted February 13, 2015 If you still have this issue, can you paste here what your package Welcome Email and Service Creation email is that leads to this error? AFAIK there should be checks in place that don't allow you to save a template that contains unparsable syntax. But I'd like to know what your email template content is to duplicate this myself. Quote Link to comment Share on other sites More sharing options...
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ariq01
Hello all.
today, i'm trying to add a service (cpanel module) from client side (as admin).
And after click a button of " add service "
Oh noes mySQL server has gone away !
what is it?
when i check the clients email.
it didn't send a confirmation cpanel and the receipt.
BUT the WHM have created the cpanel user
Anyone have experience with this ?
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