MemoryX2 Posted October 8, 2013 Report Share Posted October 8, 2013 On a clients page their is an option to disable auto suspension for that client. This does not work. I disabled auto suspension on a client with an overdue invoice last night and it still suspended the clients service. 3.0.4 CentOs 6.3 Php 5.3.26 cash01money 1 Link to comment Share on other sites More sharing options...
Paul Posted October 8, 2013 Report Share Posted October 8, 2013 Thanks for the report, can anyone else confirm? cash01money 1 Link to comment Share on other sites More sharing options...
cash01money Posted December 18, 2013 Report Share Posted December 18, 2013 Hi,I have problem with auto suspendI know a little English, and I'll try writing the steps of the problem I added new package, i made order with coupon code discount 100%Order has not been completed for free, there was a setup feeI edit the invoiceI deleted all lines and left only one line with a value of zero for the invoice and resend the invoice with total cost zeroIn client frontend, There is a stupid point here: ( There is a bill with a zero value to be paid by PayPal and this is a not logical After that, The new account has been activated, and are banned daily at midnight automaticallyAlthough I'm trying with activated manually, and i disable the option to Auto Suspension. Finally, I canceled the service (without use Model Cpanel) and the invoice is voided, and i add new service from the control panel (without use Model Cpanel), however, did not solve the problem and ban continuous daily at midnight Thank you Blesta 3.0.6 Link to comment Share on other sites More sharing options...
Cody Posted December 18, 2013 Report Share Posted December 18, 2013 There is a known issue (CORE-827) fixed in 3.0.5 that fixes suspending services with Plesk. There may be other issues related as well. My recommendation would be to upgrade to the latest version (3.0.6) and attempt to duplicate the issue. cash01money 1 Link to comment Share on other sites More sharing options...
cash01money Posted December 18, 2013 Report Share Posted December 18, 2013 I'm already use version 3.0.6 with cpanel module Link to comment Share on other sites More sharing options...
Cody Posted December 18, 2013 Report Share Posted December 18, 2013 I'm already use version 3.0.6 with cpanel module My reply was to the OP. Your issue sounds like you have other unpaid invoices open for the client. Are you sure you have disabled auto suspension on the client profile? cash01money 1 Link to comment Share on other sites More sharing options...
cash01money Posted December 18, 2013 Report Share Posted December 18, 2013 Yes it is disabled This is a picture from the control panel http://www.hostingpics.net/viewer.php?id=712062blesta.jpg http://www.hostingpics.net/viewer.php?id=791366blesta1.jpg Link to comment Share on other sites More sharing options...
Cody Posted December 18, 2013 Report Share Posted December 18, 2013 Added CORE-940 to investigate. cash01money 1 Link to comment Share on other sites More sharing options...
cash01money Posted December 18, 2013 Report Share Posted December 18, 2013 Do you have an idea or steps i can be followed to solve the problem now ? Link to comment Share on other sites More sharing options...
Cody Posted December 18, 2013 Report Share Posted December 18, 2013 Do you have an idea or steps i can be followed to solve the problem now ? Yes. Add the client to a client group that has Suspend Services Days After Due set to "Never". cash01money 1 Link to comment Share on other sites More sharing options...
Cody Posted December 18, 2013 Report Share Posted December 18, 2013 This bug has been confirmed and is fixed in 3.0.7. cash01money and Michael 2 Link to comment Share on other sites More sharing options...
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