Provide Link To Ticket Itself In Email

[hadzo]

My customers use the support ticketing in Blesta, and everytime I get an support email there is not link to the ticket itself - therefore I have to manually search it in blesta and than reply.

 

It would be great to have a link to the ticket in the email.

[Michael]

There is mate I use this template for ours:

 

{ticket.details_html}

To reply to this ticket, be sure to email {ticket.department_email} from the address we sent this notice to. You may also update the ticket in our support area at http://{update_ticket_url}.

----------------
Ticket ID: #{ticket.code}
Priority: {ticket.priority}
Status: {ticket.status}
Last reply: {ticket.reply_by}
Opened: {ticket.date_added}
Ticket URL: {update_ticket_url}
----------------

If you mean the staff end you just reply to the email received and it will add it.

[kikloo]

Hi,

 

Which template do I put it in ? If you're refering to Ticket recieved and ticket updated then they don't support that tags. How its working ?

 

Thanks.

[Michael]

That's in the update ticket one, not the staff update.

Ticket Updated    - - -   Support Manager    - - -   Notice sent when a ticket is updated.

[kikloo]

That's in the update ticket one, not the staff update.

Ticket Updated    - - -   Support Manager    - - -   Notice sent when a ticket is updated.

 

Says only these tags are available: {ticket} {update_ticket_url} {ticket_hash_code}

[Michael]

Says only these tags are available: {ticket} {update_ticket_url} {ticket_hash_code}

 

Oh yeah, ticket.whatevercode after works due to the ticket tag.

 

[Tyson]

Don't use {ticket} as a tag by itself. It should be obvious a ticket has many fields, such as {ticket.code} and {ticket.summary}, which you should use instead. Until we come up with a better way to display supported tags in the interface, you can check out the documentation for a list of all supported tags.