hostingDifferent-Scott Posted December 31, 2014 Report Share Posted December 31, 2014 There isn't an auto-close email template in the email section and I'm not sure where I can create one. Anyone know? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted December 31, 2014 Report Share Posted December 31, 2014 You need to make a response Support > responses > category > new Then go to Support > Departments > Auto close > drop down date and select the response. Video: http://screencast.com/t/bYO2m62g Quote Link to comment Share on other sites More sharing options...
0 hostingDifferent-Scott Posted December 31, 2014 Author Report Share Posted December 31, 2014 That's intuitive! LOL. It should be in email templates. Thanks! Quote Link to comment Share on other sites More sharing options...
0 hostingDifferent-Scott Posted December 31, 2014 Author Report Share Posted December 31, 2014 Can you use normal email tags in the response? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted December 31, 2014 Report Share Posted December 31, 2014 Can you use normal email tags in the response? Nope. Quote Link to comment Share on other sites More sharing options...
0 hostingDifferent-Scott Posted December 31, 2014 Author Report Share Posted December 31, 2014 Does Blesta then add in the link for the ticket and all the other pertinent ticket info? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted December 31, 2014 Report Share Posted December 31, 2014 Does Blesta then add in the link for the ticket and all the other pertinent ticket info? Link? You can use markdown but you can't use like {client.first_name} Quote Link to comment Share on other sites More sharing options...
0 hostingDifferent-Scott Posted December 31, 2014 Author Report Share Posted December 31, 2014 Usually on an auto close ticket response they list the ticket no, the department, and a link to the ticket if they want to update it. Does that get automatically added by Blesta because you can't code that without the tags. For example, here's a recent ticket I received with pertinent info in it. This message is regarding your ticket ID #XXXXXX. We are changing the status of this ticket to Closed as we have not heard back from you in 120 hours. Ticket ID: XXXXXX Subject: XXXXXXXXXX Department: Support Type: Issue Status: Closed Priority: NormalIf you have any further questions then do let us know. You can check the status of or reply to this ticket online at:https:XXXXXXX Quote Link to comment Share on other sites More sharing options...
0 Michael Posted December 31, 2014 Report Share Posted December 31, 2014 That would be in the ticket template if you have already got that, then the auto close will be sent with that information as it's just the content you are writing. Settings > Company > Emails > Plugin Emails > Ticket Updated In the content put the following: ---------------- Ticket ID: #{ticket.code} Priority: {ticket.priority} Status: {ticket.status} Last reply: {ticket.reply_by} Opened: {ticket.date_added} Ticket URL: {update_ticket_url} ---------------- LukesUbuntu 1 Quote Link to comment Share on other sites More sharing options...
0 hostingDifferent-Scott Posted December 31, 2014 Author Report Share Posted December 31, 2014 I already have that. So the response is just added into the ticket automatically instead of creating an auto close email all by itself. I get it now. Again, counter intuitive, but at least I get it now. LOL Michael 1 Quote Link to comment Share on other sites More sharing options...
0 hostingDifferent-Scott Posted December 31, 2014 Author Report Share Posted December 31, 2014 Thanks! Quote Link to comment Share on other sites More sharing options...
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hostingDifferent-Scott
There isn't an auto-close email template in the email section and I'm not sure where I can create one.
Anyone know?
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