sarvesh Posted February 19, 2015 Report Share Posted February 19, 2015 Hi, Iam using Blesta 3.4.1 with SolusVM, Welcome Email is not Being sent to the registered mail address with the details of the VPS, Could you please help me to solve this problem. Thanks you Quote Link to comment Share on other sites More sharing options...
0 Paul Posted February 19, 2015 Report Share Posted February 19, 2015 Done, but only getting the service creation mail not the welcome The service creation email has a tag, {package.email_html} for HTML and {package.email_text} for TXT. Do you see these in yours? These tags get replaced with your Package welcome email HTML and TXT content. Michael 1 Quote Link to comment Share on other sites More sharing options...
0 Paul Posted February 19, 2015 Report Share Posted February 19, 2015 Are other emails being sent? Was the VPS actually provisioned? The most common problem is the use of an invalid tag in the package welcome email. Would you mind posting the content of your Package Welcome email content? (Both HTML and Text sections) as well as your Service Creation email template (Settings > Company > Emails) if you modified that one. Michael and sarvesh 2 Quote Link to comment Share on other sites More sharing options...
0 sarvesh Posted February 19, 2015 Author Report Share Posted February 19, 2015 All other emails are being sent properly, invoice mail, account creation mail but the package creation welcome mail is not being sent, and have disabled the service mail. i have modified the Service Creation email template and i have disabled it, if i enable it then that mail is being sent to the mail with the details of the VPS screen shot : http://prntscr.com/67bbpw Quote Link to comment Share on other sites More sharing options...
0 Michael Posted February 19, 2015 Report Share Posted February 19, 2015 All other emails are being sent properly, invoice mail, account creation mail but the package creation welcome mail is not being sent, and have disabled the service mail. i have modified the Service Creation email template and i have disabled it, if i enable it then that mail is being sent to the mail with the details of the VPS screen shot : http://prntscr.com/67bbpw Screenshot doesn't work, but I would say it's something to do with the package welcome email, can you tell us what you put in both sections? Quote Link to comment Share on other sites More sharing options...
0 sarvesh Posted February 19, 2015 Author Report Share Posted February 19, 2015 Screenshot doesn't work, but I would say it's something to do with the package welcome email, can you tell us what you put in both sections? sure, Dear Client, Your VPS is active and the details are below. Template : {service.solusvm_template} Hostname : {service.solusvm_hostname} IP : {service.solusvm_main_ip_address} Username : root Password : {service.solusvm_root_password} thi is same on both HTML and TXT Quote Link to comment Share on other sites More sharing options...
0 Paul Posted February 19, 2015 Report Share Posted February 19, 2015 sure, Dear Client, Your VPS is active and the details are below. Template : {service.solusvm_template} Hostname : {service.solusvm_hostname} IP : {service.solusvm_main_ip_address} Username : root Password : {service.solusvm_root_password} thi is same on both HTML and TXT All of those tags should be good, you mentioned that the service creation template was disabled though. That template must be enabled for the welcome email to be delivered. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted February 19, 2015 Report Share Posted February 19, 2015 sure, Dear Client, Your VPS is active and the details are below. Template : {service.solusvm_template} Hostname : {service.solusvm_hostname} IP : {service.solusvm_main_ip_address} Username : root Password : {service.solusvm_root_password} thi is same on both HTML and TXT Ok the best thing to do, is empty the Html side... Then go to the text side and copy and paste making sure no blank spaces are at the top or bottom and save. sarvesh 1 Quote Link to comment Share on other sites More sharing options...
0 sarvesh Posted February 19, 2015 Author Report Share Posted February 19, 2015 Ok the best thing to do, is empty the Html side... Then go to the text side and copy and paste making sure no blank spaces are at the top or bottom and save. Done, but only getting the service creation mail not the welcome Quote Link to comment Share on other sites More sharing options...
0 sarvesh Posted February 19, 2015 Author Report Share Posted February 19, 2015 The service creation email has a tag, {package.email_html} for HTML and {package.email_text} for TXT. Do you see these in yours? These tags get replaced with your Package welcome email HTML and TXT content. Very thanks, this worked Quote Link to comment Share on other sites More sharing options...
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sarvesh
Hi,
Iam using Blesta 3.4.1 with SolusVM, Welcome Email is not Being sent to the registered mail address with the details of the VPS, Could you please help me to solve this problem.
Thanks you
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