10RUPTiV Posted March 11, 2015 Report Share Posted March 11, 2015 Folks... Any way to set the default language for the auto-reply email... We would like to use the default in French instead of english... Quote Link to comment Share on other sites More sharing options...
0 Michael Posted March 11, 2015 Report Share Posted March 11, 2015 I believe it goes via the system language: Settings > General > Default Language: French (fr) PauloV 1 Quote Link to comment Share on other sites More sharing options...
0 10RUPTiV Posted March 11, 2015 Author Report Share Posted March 11, 2015 We are already using French as the default language in Default language under Settings/General.... and the support manager language are going out with english... Quote Link to comment Share on other sites More sharing options...
0 Michael Posted March 11, 2015 Report Share Posted March 11, 2015 Weird sorry I can't help then need Paul Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted March 11, 2015 Report Share Posted March 11, 2015 Do you have a French email template defined for the "Ticket Updated" email template? What is the client's default language? The system will default to English in either case. If you do not have email templates defined in the default language, English may still be used since that is all the system knows to exist. You can update your system to set French as the default fallback language by updating /config/core.php and changing Configure::set("Language.default", "en_us"); to Configure::set("Language.default", "fr_fr"); Michael and PauloV 2 Quote Link to comment Share on other sites More sharing options...
0 10RUPTiV Posted March 11, 2015 Author Report Share Posted March 11, 2015 Tyson, Works fine for the email .... but with this change, all other plugin that have no FR_FR language file got empty text instead.... that's not very useful... Any other way to force the plugin supportmanager to use french ? Quote Link to comment Share on other sites More sharing options...
0 PauloV Posted March 11, 2015 Report Share Posted March 11, 2015 Tyson, Works fine for the email .... but with this change, all other plugin that have no FR_FR language file got empty text instead.... that's not very useful... Any other way to force the plugin supportmanager to use french ? You can duplicate the English language file and rename the file name to french but you have to do this for all mpdules/plugins that you have not translated yet. Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted March 11, 2015 Report Share Posted March 11, 2015 You will either need to have everything fully translated into French, or ensure you have defined French email templates and that the client's default language is in French. 10RUPTiV, Michael and PauloV 3 Quote Link to comment Share on other sites More sharing options...
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10RUPTiV
Folks...
Any way to set the default language for the auto-reply email... We would like to use the default in French instead of english...
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