hyperjohn Posted October 22, 2015 Report Share Posted October 22, 2015 Oh noes!Class 'SupportManagerController' not found on line 11 in /home/lbf/public_html/portal/plugins/support_manager/support_manager_kb_controller.php Hello, I'm getting the error as above when I click Support or any of the children links (Tickets/Knowledgebase etc) from the admin panel. Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted October 22, 2015 Report Share Posted October 22, 2015 Are you using xCache? If so, try disabling it. A couple other threads (here and here) report an identical issue when using xCache. Michael 1 Quote Link to comment Share on other sites More sharing options...
0 Michael Posted October 22, 2015 Report Share Posted October 22, 2015 Sounds like you are missing a file or haven't upgraded probably (admin/upgrade/). Quote Link to comment Share on other sites More sharing options...
0 hyperjohn Posted October 22, 2015 Author Report Share Posted October 22, 2015 Sounds like you are missing a file or haven't upgraded probably (admin/upgrade/). I doubt it. I did a clean install this morning after buying the license as I changed the server too. Softaculous didn't work as usual (why am I paying for it again ? ), so I downloaded 3.6 and uploaded using filezilla. Just to be sure, I uploaded the plugin again with same result. Error still persists. Also, the file support_manager_kb_controller.php is there. I'm attaching my filezilla remote site view. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted October 22, 2015 Report Share Posted October 22, 2015 I doubt it. I did a clean install this morning after buying the license as I changed the server too. Softaculous didn't work as usual (why am I paying for it again ? ), so I downloaded 3.6 and uploaded using filezilla. ok I'd re-upload the files again to be sure, what control panel do you use? Quote Link to comment Share on other sites More sharing options...
0 hyperjohn Posted October 22, 2015 Author Report Share Posted October 22, 2015 ok I'd re-upload the files again to be sure, what control panel do you use? cPanel . And I did reupload the plugin again . I edited the post above. You can see the remote site view of filezilla Quote Link to comment Share on other sites More sharing options...
0 Michael Posted October 22, 2015 Report Share Posted October 22, 2015 cPanel . And I did reupload the plugin again . I edited the post above. You can see the remote site view of filezilla check the controllers folder. And try un-installing the plugin and re-install see if that fixes it? Quote Link to comment Share on other sites More sharing options...
0 hyperjohn Posted October 22, 2015 Author Report Share Posted October 22, 2015 check the controllers folder. And try un-installing the plugin and re-install see if that fixes it? Everything is there as shown in the image below. Also, I already tried uninstalling/installing . Didn't fix anything. Quote Link to comment Share on other sites More sharing options...
0 Michael Posted October 22, 2015 Report Share Posted October 22, 2015 Everything is there as shown in the image below. Also, I already tried uninstalling/installing . Didn't fix anything. Would you like me to come on your team viewer if you have it so I can have a look with you and try and find the cause? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted October 22, 2015 Report Share Posted October 22, 2015 Sorry I couldn't fix it with you mate, we tried the support_manager files we use at LC and still got that error so I believe it's cPanel myself but the guys will be able to help you if they can shortly. Quote Link to comment Share on other sites More sharing options...
0 hyperjohn Posted October 22, 2015 Author Report Share Posted October 22, 2015 Sorry I couldn't fix it with you mate, we tried the support_manager files we use at LC and still got that error so I believe it's cPanel myself but the guys will be able to help you if they can shortly. Not a problem. I'll wait for them. Thanks for the help Quote Link to comment Share on other sites More sharing options...
0 hyperjohn Posted October 22, 2015 Author Report Share Posted October 22, 2015 Are you using xCache? If so, try disabling it. A couple other threads (here and here) report an identical issue when using xCache. Alright. I changed the PHP version from 5.4 to 5.5 and was able to turn off xcache (thankyou cloudlinux) Everything is working now. Paul and Michael 2 Quote Link to comment Share on other sites More sharing options...
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hyperjohn
Hello,
I'm getting the error as above when I click Support or any of the children links (Tickets/Knowledgebase etc) from the admin panel.
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