Michael Posted July 12, 2013 Report Share Posted July 12, 2013 Do you get spam from: advertisebz09@gmail.com? Always opens a ticket by sending emails to us. Quote Link to comment Share on other sites More sharing options...
cloudrck Posted July 12, 2013 Report Share Posted July 12, 2013 I do get spam from similar services. No way to combat it besides adding it to blacklist on the mail server. Michael 1 Quote Link to comment Share on other sites More sharing options...
Michael Posted July 12, 2013 Author Report Share Posted July 12, 2013 I do get spam from similar services. No way to combat it besides adding it to blacklist on the mail server. Need a ban email address or IP on Blesta ;D Quote Link to comment Share on other sites More sharing options...
Paul Posted July 12, 2013 Report Share Posted July 12, 2013 Need a ban email address or IP on Blesta ;D Â Do you find most attacks originate from the same location or email address? I can see an internal blacklist being useful for that 1 pesky person who won't stop opening tickets or placing fraudulent orders but most of the time the stuff we see is distributed. Quote Link to comment Share on other sites More sharing options...
Michael Posted July 12, 2013 Author Report Share Posted July 12, 2013 Do you find most attacks originate from the same location or email address? I can see an internal blacklist being useful for that 1 pesky person who won't stop opening tickets or placing fraudulent orders but most of the time the stuff we see is distributed. On my WHM** we get loads of spam advertments etc. on my blesta the emails are @cubicwebs.co and they only had this email at the moment. Quote Link to comment Share on other sites More sharing options...
Gareth-Host Red Dragon Posted July 12, 2013 Report Share Posted July 12, 2013 Do you find most attacks originate from the same location or email address? I can see an internal blacklist being useful for that 1 pesky person who won't stop opening tickets or placing fraudulent orders but most of the time the stuff we see is distributed. It would be handy to have 3 options: Ban email address (less effective for general spam as it is often fake (but helps when some idiot of a company decides to submit a "seo service offer" to your support department)) Ban domain (like above, is less effective for general spam, but stops you getting any email from a certain domain (SEO service offers etc) Ban IP (Handy if you get a lot of spam from a particular IP or range) Michael 1 Quote Link to comment Share on other sites More sharing options...
cloudrck Posted July 12, 2013 Report Share Posted July 12, 2013 I don't see it being v  It would be handy to have 3 options: Ban email address (less effective for general spam as it is often fake (but helps when some idiot of a company decides to submit a "seo service offer" to your support department)) Ban domain (like above, is less effective for general spam, but stops you getting any email from a certain domain (SEO service offers etc) Ban IP (Handy if you get a lot of spam from a particular IP or range) Wouldn't this be better handled at the mail server level? Since it's the mail servers job anyway. Quote Link to comment Share on other sites More sharing options...
Gareth-Host Red Dragon Posted July 12, 2013 Report Share Posted July 12, 2013 I don't see it being v  Wouldn't this be better handled at the mail server level? Since it's the mail servers job anyway. Only if it was received via email.  If they submit it via the portal then it does not use the email system Michael 1 Quote Link to comment Share on other sites More sharing options...
Scott Horsley Posted July 13, 2013 Report Share Posted July 13, 2013 Only if it was received via email.  If they submit it via the portal then it does not use the email system  Wouldn't they need to be logged in to do this? (Unless your doing this over an API).  If they are logged in and spamming you, then you have a bigger issue than spam. Quote Link to comment Share on other sites More sharing options...
Gareth-Host Red Dragon Posted July 13, 2013 Report Share Posted July 13, 2013 Not all tickets departments require you to be clients, or registered, the sales department for example. Quote Link to comment Share on other sites More sharing options...
Michael Posted July 13, 2013 Author Report Share Posted July 13, 2013 Not all tickets departments require you to be clients, or registered, the sales department for example. Some people run their business differently than us haha. Quote Link to comment Share on other sites More sharing options...
Scott Horsley Posted July 13, 2013 Report Share Posted July 13, 2013 Not all tickets departments require you to be clients, or registered, the sales department for example. I had to go set one up to see what you meant. And I get it. That could be a problem. Would this be a situation where Captcha or AreYouHuman would work maybe? Quote Link to comment Share on other sites More sharing options...
Scott Horsley Posted July 13, 2013 Report Share Posted July 13, 2013 Some people run their business differently than us haha. LOL, suppose it depends if it's post-sales or pre-sales your primarily dealing with... Quote Link to comment Share on other sites More sharing options...
Paul Posted July 13, 2013 Report Share Posted July 13, 2013 In v2 we actually had an option to enter the spamassassin binary path, and we would run everything through spamassassin first. I don't think many people used it though. Â Using re-captcha or areyouhuman here is probably a good idea. Quote Link to comment Share on other sites More sharing options...
Gareth-Host Red Dragon Posted July 13, 2013 Report Share Posted July 13, 2013 I had to go set one up to see what you meant. And I get it. That could be a problem. Would this be a situation where Captcha or AreYouHuman would work maybe?   In v2 we actually had an option to enter the spamassassin binary path, and we would run everything through spamassassin first. I don't think many people used it though.  Using re-captcha or areyouhuman here is probably a good idea.  Captcha or AreYouHuman would help against bots posting to the helpdesk, but I have had instances where "a human" would submit a "SEO offer" (every other day), got annoying real fast.  If you could ban email addresses/domains/IP it would cut down on this type.  Even had a hosting/domain firm offer me a domain reseller account at "fantastic prices", yeh right, the prices they offered me to buy domains from them was higher than what I was selling them for on my site. /fail Quote Link to comment Share on other sites More sharing options...
Michael Posted July 19, 2013 Author Report Share Posted July 19, 2013 Speaking of spam this is all the spam I can't ban and I don't really want to ban @gmail.com. Â Quote Link to comment Share on other sites More sharing options...
Paul Posted July 19, 2013 Report Share Posted July 19, 2013 Do you have your email going through a spam filter like Barracuda or Mailfoundry? That would reduce your spam overall, including ticket spam. Michael 1 Quote Link to comment Share on other sites More sharing options...
Michael Posted July 19, 2013 Author Report Share Posted July 19, 2013 Do you have your email going through a spam filter like Barracuda or Mailfoundry? That would reduce your spam overall, including ticket spam. Never thought of that might look into it Quote Link to comment Share on other sites More sharing options...
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