kaptk2 Posted April 15, 2016 Report Share Posted April 15, 2016 I would like to create a ticket within the Blesta support system on behalf of a client when a 3rd invoice notification is sent so our sales department can reach out to the client and see what is going on. Is this possible? Quote Link to comment Share on other sites More sharing options...
0 Michael Posted April 15, 2016 Report Share Posted April 15, 2016 You need a custom plugin using the Api to do that it's possible but not out of the box. Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted April 15, 2016 Report Share Posted April 15, 2016 i think is possible without the API . i simple plugin that analyse the event Emails.send . Michael 1 Quote Link to comment Share on other sites More sharing options...
0 kaptk2 Posted April 15, 2016 Author Report Share Posted April 15, 2016 i think is possible without the API . i simple plugin that analyse the event Emails.send . Could you explain a little bit more about how that would work? Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted April 15, 2016 Report Share Posted April 15, 2016 Could you explain a little bit more about how that would work? create a plugin that will use the event Emails.send then check if the email sent is "Invoice Notice (3rd)" . then create a ticket with the info you want to add it behalf to the client "to_client_id" activa 1 Quote Link to comment Share on other sites More sharing options...
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kaptk2
I would like to create a ticket within the Blesta support system on behalf of a client when a 3rd invoice notification is sent so our sales department can reach out to the client and see what is going on. Is this possible?
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