Rocketz Posted October 5, 2016 Report Share Posted October 5, 2016 There are a lot of repeated requests from customers. Like website migrations, restores, security stuff etc I currently have a form setup to ask for that information on the website, but I'd like to have that implemented within Blesta instead. So how can I set this up : Customer goes to open a ticket. Is shown a list of common support requests, clicks one A form shows up, asking for specific info That specific info is then created in a ticket (sensitive info in a note) jobplease 1 Quote Link to comment Share on other sites More sharing options...
0 Blesta Addons Posted October 5, 2016 Report Share Posted October 5, 2016 it appear you need a custom fields in support manager, that is not supported now . Rocketz 1 Quote Link to comment Share on other sites More sharing options...
0 Michael Posted October 5, 2016 Report Share Posted October 5, 2016 Just a little bit of info, this is planned in Blesta. So when you start typing a ticket the knowledgeable articles show up which match the content. Doesn't seem to be a public CORE- for this but I know this is happening because Paul told me ages ago. Rocketz 1 Quote Link to comment Share on other sites More sharing options...
0 Rocketz Posted October 5, 2016 Author Report Share Posted October 5, 2016 10 hours ago, Licensecart said: Just a little bit of info, this is planned in Blesta. So when you start typing a ticket the knowledgeable articles show up which match the content. Doesn't seem to be a public CORE- for this but I know this is happening because Paul told me ages ago. awesome, i can't wait for that! But that's only a band-aid for what i'm looking to do. But still, that would be a great step forward for the support manager Michael 1 Quote Link to comment Share on other sites More sharing options...
0 Rocketz Posted October 5, 2016 Author Report Share Posted October 5, 2016 10 hours ago, naja7host said: it appear you need a custom fields in support manager, that is not supported now . I don't think custom fields will work for this though. From what I understand, custom fields will be applied to all tickets opened in a department. I don't want to create 12 different support departments. Here's an example Customer wants to migrate their site to one of our servers. We need their login, specific info etc. Now instead of replying and asking for that and doing a run-around, they would just see those fields and put that information in. Then that ticket gets sent to support or whatever. Another customer wants an SSL. We need the typical SSL info. Customer would input that in, and that info gets sent to support I feel like custom fields are only 50% of this solution Quote Link to comment Share on other sites More sharing options...
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Rocketz
There are a lot of repeated requests from customers. Like website migrations, restores, security stuff etc
I currently have a form setup to ask for that information on the website, but I'd like to have that implemented within Blesta instead.
So how can I set this up :
Customer goes to open a ticket.
Is shown a list of common support requests, clicks one
A form shows up, asking for specific info
That specific info is then created in a ticket (sensitive info in a note)
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