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siteAdmin

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  1. Trial Key Validity Period

    in Support

    Posted

    I have a Trial Key which was issued to me almost year ago,

    I stopped using it few months ago.

    Can I continue using it?

    If so how long will it be valid for?

    Anyway, I have sent PM to Paul for a new Trial key and awaiting reply.

     

    Thank you in advance.

  3. U R G E N T - License NOT VALID

    in Support

    Posted

    7 hours ago, Paul said:

    Glad it's working for you. Just FYI for anyone with an urgent license issue where the license was purchased directly from us. Please open a ticket. Critical is best for a license issue if a re-issue does not solve it. One of only a few reasons Critical is appropriate. If you purchased your license from a reseller, please contact the reseller first. If you contact us, we will need your license key and your email must match what's in the whois for the domain.

    Thanks for the information.

  5. U R G E N T - License NOT VALID

    in Support

    Posted

    Hi Blesta Support,

    I use a license from Licensecart.com on clients.itnosa.com.

    It should be valid until end of July.

    But today the site says license is NOT VALID and we are unable to login.

    Have sent URGENT email to Licensecart, but auto reply says office is closed today (being a Sunday).

    Is there anyway Blesta Staff can help to activate the license as clients' requirements need admin login?.

     

    Thank you in advance

  7. Override Price per client group

    in Feature Requests

    Posted

    On ‎6‎/‎5‎/‎2017 at 10:10 PM, Paul said:

    We have considered allowing discounts to be set on a client group. For example, Client Group A gets 10% off, Client Group B gets 20% off, etc. This would apply to any/all packages in the system as a percentage discount. But, I'm not sure this would work for you.

    What you may be offer is the ability to specify which client groups a package may apply. Either all (by default) or specific ones, such that your client groups would have access to different packages, which you could set unique pricing on. That's an interesting idea.

    We would also like to have the feature to set discounts based on Client Groups as mentioned above.

    Any ETA decided yet?

     

    Thanks.

  8. Zero Quantity Packages

    in Support

    Posted

    3 hours ago, Licensecart said:

    If a client goes to an order form it won't show up. If you are placing an order via the admin area it will show up.

    Thanks. We are aware of this.

    In our case we need to send out invoices by staff. Therefore, it (hiding)  has to be done at the Admin's end so that the staff will not have unusable long list of packages in the dropdown box.

  10. Zero Quantity Packages

    in Support

    Posted

    Can someone please shed some light on how to modify " $this->Form->fieldSelect("group_package", $package_options, $this->Html->ifSet($vars->package_id), array('id'=>"group_package"), $this->Html->ifSet($package_attributes, array()));" in file "admin_clients_addservice.pdt" in order to hide "0" qtty packages?

    note: still learning the minPHP Classes ^_^

    Thank you in advance.
     

  11. Zero Quantity Packages

    in Support

    Posted

    2 hours ago, Licensecart said:

    Restricted packages are good for that, I believe that's why it's there, you can set the client up to the package and then be able to order it.

    We will also try the Restricted packages as suggested. Thanks.

    P.S. Tried Restricted packages. Unfortunately, this will not help us as we do not want to create an order for. We only need to add the service and send out an invoice.

    So, we'll definitely have to modify the search results in the dropdown box.

  12. Zero Quantity Packages

    in Support

    Posted

    Thanks for all the replies.

    Anyway we want to modify the search results which is populating the dropdown selection.

    Since Blesta is NOT written in standard PHP (and no documentation available for minPHP) we find it difficult to do it quickly. That's the reason we wanted to get a readymade code for the modification. If such mod is NOT available, we'll do it the hard way. No worries. Thanks again.

  13. Zero Quantity Packages

    in Support

    Posted

    46 minutes ago, Licensecart said:
    46 minutes ago, Licensecart said:

    That's not a feature supported yet, and why would your staff be adding a package which is out of stock?

    That's not a feature supported yet, and why would your staff be adding a package which is out of stock?

    Thanks for the reply.

    FYI, supposing we want to offer customized packages that are unique, max package qtty will be 1. So once the singly package is consumed, we do not want to see it again in the selection (at the time of adding services to other clients). Imagine if it gets populated with 100+ zero qtty unavailable packages !

     

     

  14. Zero Quantity Packages

    in Support

    Posted

    2 hours ago, Licensecart said:

    May I ask what dropdown menu? And people shouldn't be able to see them on the order from due to: CORE-1105.

    The dropdown selection - when the admin want to add a service to a client.

    After a particular package is consumed (i.e. the package has become "0" quantity), the name of the package is still displayed in the selection when the admin clicks the "add serve" to a client. I do not want them to be displayed again until the package become available again (i.e. "0" quantity becomes 1, 2. 3 etc) manually by the admin or cancellation of such package from an existing client.

     

    Thanks.

  15. Zero Quantity Packages

    in Support

    Posted

    I created a Package with available quantity "1" on http://localhost/blesta/admin/packages/add/
    Then I consumed it for a client. Now the quantity is "0" and it is displayed correctly on http://localhost/blesta/admin/packages/
    But this package still appears in the dropdown selection on http://localhost/blesta/admin/clients/addservice/2/
    I am aware that this package can not be consumed again as it produces the ERROR message to indicate that the package is NOT available. Everything works perfect. But how can I get rid of all the "0" quantity packages in in the dropdown selection when adding services. I noticed that this question has been asked befoe back in 2013 or so. The ERROR message, when adding services, has been added after that. But the hiding of the "0" quatity packages in the dropdown selections still exists. Has somebody fixed this issue? If so would you mind posting the code sample please?

    Using blesta v.3.6.2 and Universal Module.

    Thank you in advance.

  16. Duplicate Client Email Addresses ??

    in Bugs

    Posted

    2 hours ago, naja7host said:

    Topic already telked about it .

    Already exist a patch for yhis in the forums ...

    Of you want a temporary solution use the admin tools plugin it has option to stop using duplicated email .

    Hi, Thanks for the update. Is the patch in this forum or dev forum?

  17. Duplicate Client Email Addresses ??

    in Bugs

    Posted

    28 minutes ago, Paul said:

    I don't see how it's possible to login and access a different customer account. The username must be unique, and when you select "Use email as username", Blesta just saves the email address you entered as the username. Usernames are all stored in the same location, and you must authenticate with the username, not the email address.

    Now, back to the topic. Quite a few people have asked for the ability to restrict additional signups using the same email address. This would go hand-in-hand with a setting to force email addresses as the username, and effectively remove the option to specify a different username.

    Now, as is the case with us, we have customers who have multiple accounts as a matter of necessity. The same person manages the accounts, but the accounts are for different entities. So, for us this restriction would be detrimental. We created a task for this as part of CORE-1387.

    What is the version you use for demo at https://www.blesta.com/demo/? Your demo site works perfectly as the same email address is not accepted there. But the version (v3.6.2) I downloaded three days ago behaves differently.  You can download it yourself at test it or if you want I can upload the same script I downloaded from your site. In that, unlike your demo site, admin can create two different accounts with the same (identical) address. I know it sounds funny but it is happening like that.

  18. Blesta on localhost

    in Pre-Sales Questions

    Posted

    Can I purchase a v3.6.2 and install it as a production copy and use a separate v4.0 beta copy on my localhost with a Dev License?  And will I then be able to install a fresh copy (not an upgrade) of the v4.0  replacing the v3.6.2 as the production copy while continuing my testing on the localhost with the Dev Lic.?

     

    Please pm me.

    Thanks in advance.

     

  19. Duplicate Client Email Addresses ??

    in Bugs

    Posted

    2 hours ago, Licensecart said:

    Still get username is already taken: http://screencast.com/t/yMYTvNgSa0bI

    Ok I agree with what say.

    But I don't get the "That username has already been taken."  warning. It just goes through and two people with the same email address get registered. May be the fault I get do not come up in the version what you use. I am testing the v3.6.2. I bet you use the v4.0beta or some other.

    Well in this case I shall wait until v4.0 is released.

    In fact I wanted to make a production install this week with the v3.6.2. I am going to postpone it now.

     

    Thanks your assistance.

    Cheers!

  20. Duplicate Client Email Addresses ??

    in Bugs

    Posted

    17 hours ago, Licensecart said:

    That's not possible even in the admin area! If you try and use the same username you get this error: "That username has already been taken."

    Video: http://screencast.com/t/Ji6LTO5uljx

    So either you are editing the core files and getting this issue or you are trying to say people can make the same email address twice with the same provider and they are getting the emails for a wrong account.

    I tried this ages ago with 3.x.x and that is filmed on 4.0.0-b1

    Please create another client with the same data (same option selections etc) except the first name. For the first name use "Mike" or something else. Thanks.

  21. Duplicate Client Email Addresses ??

    in Bugs

    Posted

    7 minutes ago, John said:

    Ah, that might be the case then. We rarely create clients via the admin interface, and when we do, we know that the person has never had an account with us before.

    Yes, I came across this because I am trying to customise Blesta for a special purpose. Otherwise I wouldn't have noticed this. This will not be when you create few customers. But a huge issue when several staff members are allowed to create clients. There is a possibility someone may create, by mistake,  a client with a duplicate email address. I am just checking all possible loopholes and I want to rectify them before using Blesta on production.:)

  22. Duplicate Client Email Addresses ??

    in Bugs

    Posted

    10 minutes ago, John said:

    I'm not sure if that is possible, as you can log in either with the email on file OR the username you chose. You choose this at sign up, and it cannot be changed without administrator intervention. It will not allow duplicate usernames or email addresses (if you chose that as your username).

    Don't know about front end registrations. I am trying to customise this app for Admin creating clients and issuing invoices. This way the client gets an invitation email. I have not sent any email msgs yet because I am only simulating these issues on a localhost. But again, when you do create clients through Admin panel then the first client gets the wrong mail even if the second client is supposed to receive the invitation e-mail. This happens only if the admin panel creates clients. I have not tested the front end regs yet.

  23. Duplicate Client Email Addresses ??

    in Bugs

    Posted

    At present it is a Huge Security issue. Because I tested it few mins ago on my localhost (laptop).

    It's like this........

    Supposing Admin or somebody creates a second (or third or fourth... client) client account duplicating the email address of an existing customer, then if the first client logs in using his/her email address he/she gets access to the last account of the client who has the same email address. This is what I see in the trial v3.6.2 I am testing right now. If there are production Blesta applications with similar issues then it is a HUGE security issue.

    This has to be addressed immediately and inform all Blesta users. This is NOT a joke.

  25. Duplicate Client Email Addresses ??

    in Bugs

    Posted

    29 minutes ago, ariq01 said:

    How to prevent this? i got this problem too.

    My clients create 2 accounts with same email. And how to force user, to only use email as login. Not username.

    like @naja7host (blesta-addons registration page)?

    I have not tested this.

    It is not a big problem to rectify this once I get familiar with various functions in Blesta application. But to leave it as it is NOT good at all.

    Don't worry will get it sorted out soon for good. :)

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