Alex Posted October 5, 2013 Report Share Posted October 5, 2013 In the email templates for the support tickets, it makes you define a static from address. This gets confusing for users if they think they have to modify the address if it is for a different department, not realizing the reply-to header is set. However, there is a template variable {ticket.department_email} available. Can we get a setting next to the From field which allows us to disable the from field in favor of using the {ticket.department_email} value? Just a simple checkbox should do. This would be really helpful! Quote Link to comment Share on other sites More sharing options...
hostingDifferent-Scott Posted October 5, 2013 Report Share Posted October 5, 2013 I would like to see this as well. Quote Link to comment Share on other sites More sharing options...
JoieDeMort Posted October 8, 2013 Report Share Posted October 8, 2013 YES!!! Quote Link to comment Share on other sites More sharing options...
Alex Posted October 8, 2013 Author Report Share Posted October 8, 2013 C'mon devs! This is something I really, really want! Please not later than 3.1 -- the next patch even better! Quote Link to comment Share on other sites More sharing options...
Alex Posted October 8, 2013 Author Report Share Posted October 8, 2013 If the From field just accepted template vars, I could fill it with {ticket.department_email} and be happy. That may be the simplest solution. Quote Link to comment Share on other sites More sharing options...
Paul Posted October 8, 2013 Report Share Posted October 8, 2013 Just a note on this. The reply-to address is always set to the email address defined for the department, and replies should go to the right place. However, I have added a task, CORE-810, to use an email tag in the From Email field for the template. This will effectively set the from email to the support department email. Alex 1 Quote Link to comment Share on other sites More sharing options...
Tyson Posted November 21, 2013 Report Share Posted November 21, 2013 This is added in CORE-810 for v3.1 as a department-level override setting for the Support Manager plugin. Michael 1 Quote Link to comment Share on other sites More sharing options...
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