ATS Larry Posted January 21, 2014 Report Share Posted January 21, 2014 Hello Dev Team, It's a MUST for us to have a feature where we can click a 'checkbox' so that it doesn't send a reply to the customer, but we can still update the ticket with the notes. Sometimes we are working on a ticket for a customer and we don't want to bombard them with EVERY single update that we add to the ticket as they get 10-20 emails maybe. So we need to be able to check a box so that it still updates the ticket with our message, but it doesn't email it to them and that box has to be checked off each time that you do a message otherwise it will send the message to the customer. How soon before you can add this feature? This is something we need right away. We had this feature in WHMCS and it was VERY useful and we use it a lot. Thanks, Larry Quote Link to comment Share on other sites More sharing options...
Michael Posted January 21, 2014 Report Share Posted January 21, 2014 Why not use the notes, I think they are private for staff. Quote Link to comment Share on other sites More sharing options...
ATS Larry Posted January 21, 2014 Author Report Share Posted January 21, 2014 Well, I want the updates to be seen by the client, I just don't want them to be bombarded with emails. That's why. Quote Link to comment Share on other sites More sharing options...
evolvewh Posted January 21, 2014 Report Share Posted January 21, 2014 I'm not the one to program it but I wouldn't think it would be hard for a Blesta developer to implement. I use Opencart Ecommerce software and they have a feature real similar for order history allowing you to check whether they're notified or not and then the history is all available if they login to their account. Quote Link to comment Share on other sites More sharing options...
isaacl Posted January 24, 2014 Report Share Posted January 24, 2014 +1 Quote Link to comment Share on other sites More sharing options...
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