Daniel B Posted May 24, 2013 Report Share Posted May 24, 2013 I would love to have the ability to create custom statuses for my tickets. The way I invision this working would allow a few settings for each status Status Name: (self explanatory) Color: Having a color/markup (simply a hex code would be fine...or possible html markup?) Open/Closed/Client Reply: For example, if I want to create an 'informational only' status, I could set it as closed here, so it shows up in it's own category, but doesn't clog the ticket inbox. Or I could create an 'escalated' status that would send the ticket to management, and leave it open. Quote Link to comment Share on other sites More sharing options...
Michael Posted May 24, 2013 Report Share Posted May 24, 2013 I would love to have the ability to create custom statuses for my tickets. The way I invision this working would allow a few settings for each status Status Name: (self explanatory) Color: Having a color/markup (simply a hex code would be fine...or possible html markup?) Open/Closed/Client Reply: For example, if I want to create an 'informational only' status, I could set it as closed here, so it shows up in it's own category, but doesn't clog the ticket inbox. Or I could create an 'escalated' status that would send the ticket to management, and leave it open. I agree Like Out of hours or Pending Review Quote Link to comment Share on other sites More sharing options...
hostingDifferent-Scott Posted May 24, 2013 Report Share Posted May 24, 2013 Agree. This would be a great feature. Quote Link to comment Share on other sites More sharing options...
Paul Posted May 24, 2013 Report Share Posted May 24, 2013 Custom priorities and statuses are planned for a future update to the Support Manager plugin. Daniel B and Michael 2 Quote Link to comment Share on other sites More sharing options...
clamhost Posted March 13, 2014 Report Share Posted March 13, 2014 +1 for this. I think this should be given priority. as support modifications should be number 1 on the list. Quote Link to comment Share on other sites More sharing options...
WebHostCentral UK - Dean Posted January 10, 2015 Report Share Posted January 10, 2015 Hey guys, I have started trialling this service and would like to know how far this feature is as I cannot seem to find any options? Cheers Quote Link to comment Share on other sites More sharing options...
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