JadonM Posted September 5, 2014 Report Share Posted September 5, 2014 Hello, I'm currently working for a hosting company and they use WHMCS, which has a handy feature for ticket reports. This is that you can see how many tickets staff do each month. I've already contacted the Blesta staff and have now been advised to make a feature request. This is the way, for my new company, we will work out how to pay staff - once we start hiring. We will pay per ticket. We want to be able to see, similar to the WHMCS one, how many tickets/replies staff do each day, each month. Purely to see how much to pay them but also to see how active they are with tickets and replies. It's a lovely feature and one that I feel would be beneficial for Blesta. It's a big tipping point for us and one we may choose a different billing panel over if its not something that can be added within the next few months. One thing to add, it would be nice, if this is implemented into Blesta that you can have an option as to which staff groups can see the ticket reports. Personally, I'd want all staff to be able to see it but I figure not everyone would want that so a permission for it would be great too. Other than that, I love Blesta. I've attached an image of what I mean by this, all names, except mine have been blurred out on purpose. Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted September 6, 2014 Report Share Posted September 6, 2014 a custom plugin can do the same report you want . but if will be included in core funtion is a plus . Quote Link to comment Share on other sites More sharing options...
JadonM Posted September 6, 2014 Author Report Share Posted September 6, 2014 a custom plugin can do the same report you want . but if will be included in core funtion is a plus . Yeah, I'm sure a plugin could, but I don't think one exists and I have no idea how to create/code one. Having it within Blesta by default would be nice, I'm sure others would find it useful too. Quote Link to comment Share on other sites More sharing options...
JadonM Posted September 9, 2014 Author Report Share Posted September 9, 2014 Anyone else interested in something like this being added? Quote Link to comment Share on other sites More sharing options...
Michael Posted September 9, 2014 Report Share Posted September 9, 2014 I admit I used to use it, but I don't think it's good any-more since I don't use WHM** but it would be a nice extra I suppose to re-check up on staff. But is it something that's needed? Quote Link to comment Share on other sites More sharing options...
Purevoltage Posted September 9, 2014 Report Share Posted September 9, 2014 This could be a good feature to have as I know a lot of companies out there for game server hosting at least pay their staff per ticket reply. This isn't something we use for ours however a lot of friends who run them seem to use this feature so I don't think it could hurt to have. It's also a nice thing to be able to view to see what staff members are answering more tickets could make for a good contest Michael and JadonM 2 Quote Link to comment Share on other sites More sharing options...
Michael Posted September 9, 2014 Report Share Posted September 9, 2014 This could be a good feature to have as I know a lot of companies out there for game server hosting at least pay their staff per ticket reply. This isn't something we use for ours however a lot of friends who run them seem to use this feature so I don't think it could hurt to have. It's also a nice thing to be able to view to see what staff members are answering more tickets could make for a good contest Ah it helps for that Quote Link to comment Share on other sites More sharing options...
Joseph H Posted September 9, 2014 Report Share Posted September 9, 2014 I admit I used to use it, but I don't think it's good any-more since I don't use WHM** but it would be a nice extra I suppose to re-check up on staff. But is it something that's needed? I think It's a nice feature to have, even tho It's not of high priority to most but it matters. People like the OP who use WHM** but are attracted to Blesta will be more readily to make a move as all the extra will be available... so they wont miss out a thing JadonM 1 Quote Link to comment Share on other sites More sharing options...
JadonM Posted September 9, 2014 Author Report Share Posted September 9, 2014 I think It's a nice feature to have, even tho It's not of high priority to most but it matters. People like the OP who use WHM** but are attracted to Blesta will be more readily to make a move as all the extra will be available... so they wont miss out a thing It's one of the key things that WHMCS has and that we really would like to have in Blesta, as it's how we intend to pay our staff and monitor if our staff are working at all. Its a really easy way to monitor / pay people, rather than paying per hour or something. I understand a minority will require this, but, I do think more hosting companies are likely to use Blesta if its added - as its how a lot of them pay their staff. Quote Link to comment Share on other sites More sharing options...
Daniel B Posted September 10, 2014 Report Share Posted September 10, 2014 I think it would be nice to have, I'm all for more reports...as I'm a numbers guy and stats are always good +1 JadonM 1 Quote Link to comment Share on other sites More sharing options...
JadonM Posted September 10, 2014 Author Report Share Posted September 10, 2014 I think it would be nice to have, I'm all for more reports...as I'm a numbers guy and stats are always good +1 Glad to see a few support this idea! Quote Link to comment Share on other sites More sharing options...
RebornWebs Posted September 18, 2014 Report Share Posted September 18, 2014 I like this idea +1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.