Darin Posted October 13, 2014 Report Share Posted October 13, 2014 I recommend changing the text of the Cancel Options button found on the client's Manage Service page to: Cancelation Options... Reason: I think the current text on the button is unclear. The first time I saw this big red button, I thought it was meant to cancel all configurable options associated with the service package. Also, in it's current form, it implies that clicking the button is the final, irrevocable action. Adding an ellipsis informs the user that they will be presented with options after clicking the button. Quote Link to comment Share on other sites More sharing options...
Michael Posted October 13, 2014 Report Share Posted October 13, 2014 I'm not sure about that as you've never seen that on another system, it's just cancel... Quote Link to comment Share on other sites More sharing options...
Darin Posted October 13, 2014 Author Report Share Posted October 13, 2014 I was just expanding on the current text of the button, which includes the word "Options". But even "Cancel..." would be an improvement, in my opinion, for the same reasons I previously stated. Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted October 13, 2014 Report Share Posted October 13, 2014 Anyway , You can change it from language files Michael 1 Quote Link to comment Share on other sites More sharing options...
Darin Posted October 13, 2014 Author Report Share Posted October 13, 2014 Anyway , You can change it from language files That is what I have done, for now. But I posted this as a feature request because I believe the change is better for Blesta. This proposal is not for Admins and users who are already very familiar with Blesta, it is for customers who are seeing that page for the first time. I always try to look at things from the perspective of the end user, which in this case is the customer. It is my opinion that the current button is potentially confusing, causing some customers to think that clicking the button will cancel their package options rather than showing them the available cancelation options. Quote Link to comment Share on other sites More sharing options...
Michael Posted October 13, 2014 Report Share Posted October 13, 2014 That is what I have done, for now. But I posted this as a feature request because I believe the change is better for Blesta. This proposal is not for Admins and users who are already very familiar with Blesta, it is for customers who are seeing that page for the first time. I always try to look at things from the perspective of the end user, which in this case is the customer. It is my opinion that the current button is potentially confusing, causing some customers to think that clicking the button will cancel their package options rather than showing them the available cancelation options. Why would someone think it was their package options and not the package? To someone with common sense, they'd think it was to cancel their package to be honest with you, not their options. If it was a cancel button on the addon's manage page yes that would be common sense to cancel the addon but not the package. Quote Link to comment Share on other sites More sharing options...
Darin Posted October 13, 2014 Author Report Share Posted October 13, 2014 Why would someone think it was their package options and not the package? To someone with common sense, they'd think it was to cancel their package to be honest with you, not their options. If it was a cancel button on the addon's manage page yes that would be common sense to cancel the addon but not the package. Well, I guess I have no common sense because the first time I saw it, I thought "Cancel Options" meant "Cancel my options". Thankfully, I have the luxury to test what happens when I click the button, but my customers do not. Perhaps it's a grammar thing. I believe that if the word "options" is to remain on the button, then "Cancelation Options..." (with or without the ellipsis) conveys a more accurate meaning. However, I actually like your first comment about how the button on most systems would simply state "Cancel..." I would support this change. Quote Link to comment Share on other sites More sharing options...
Paul Posted October 13, 2014 Report Share Posted October 13, 2014 It's called Cancellation Options because you can do more than just cancel the service, you can schedule it to be canceled at the end of the term, and even stop it from being cancelled if you previously scheduled it to be cancelled but later changed your mind. "Cancellation Options" may not be the best term to describe that, but "Cancel" would be misleading for the above mentioned reasons. Quote Link to comment Share on other sites More sharing options...
Darin Posted October 13, 2014 Author Report Share Posted October 13, 2014 It's called Cancellation Options because you can do more than just cancel the service, you can schedule it to be canceled at the end of the term, and even stop it from being cancelled if you previously scheduled it to be cancelled but later changed your mind. "Cancellation Options" may not be the best term to describe that, but "Cancel" would be misleading for the above mentioned reasons. Except that it isn't currently called "Cancellation Options", it's called "Cancel Options". I do see your point about "Cancel", though. My original request was to change the button to "Cancellation Options", because I think that "Cancel Options" implies "cancel the options". Edit: By way of illustration: Cancel Package = cancel the package Cancel Service = cancel the service logically, then Cancel Options = cancel the options This is why I'm advocating to change the button text to "Cancellation Options" Blesta Addons 1 Quote Link to comment Share on other sites More sharing options...
Paul Posted October 13, 2014 Report Share Posted October 13, 2014 Except that it isn't currently called "Cancellation Options", it's called "Cancel Options". And I do see your point about "Cancel". My original request was to change the button to "Cancellation Options", because I think that "Cancel Options" implies "cancel the options". I see what you're saying, that makes sense. Quote Link to comment Share on other sites More sharing options...
Darin Posted October 13, 2014 Author Report Share Posted October 13, 2014 Ha, I guess I was updating my previous post at the same time you were posting. Quote Link to comment Share on other sites More sharing options...
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