inet Posted June 21, 2015 Report Share Posted June 21, 2015 Hello we receive support ticket emails without any information about the client we need to be able to see client (client ID, company name, full name, email, contact) Quote Link to comment Share on other sites More sharing options...
Joseph H Posted June 21, 2015 Report Share Posted June 21, 2015 That's already possible. But the email the client used to send the email should be the same as the one he/she used on his/her account. Michael 1 Quote Link to comment Share on other sites More sharing options...
Blesta Addons Posted June 22, 2015 Report Share Posted June 22, 2015 That's already possible. But the email the client used to send the email should be the same as the one he/she used on his/her account. that can cause some blacklistage or at least email will arrive in spam box, as the email sender is not authorized from the server ip . so i prefer recieve emails with my support@...... department that the client email . Quote Link to comment Share on other sites More sharing options...
Tyson Posted June 22, 2015 Report Share Posted June 22, 2015 Are you asking for a tag in the email template that contains client information? I suppose that would be possible to include, but would require you to use conditional statements in the template since the client will not always be known. Quote Link to comment Share on other sites More sharing options...
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