dado023 Posted August 18, 2013 Report Share Posted August 18, 2013 i get this error, when i want to activate service(hosting package) http://i.imgur.com/fy0DGp8.png What is the problem here? i dont understand this Subscription ID thing... help pls :\ PS: using Plesk 11.5 + Blesta v3 Quote Link to comment Share on other sites More sharing options...
0 Michael Posted August 18, 2013 Report Share Posted August 18, 2013 i get this error, when i want to activate service(hosting package) http://i.imgur.com/fy0DGp8.png What is the problem here? i dont understand this Subscription ID thing... help pls :\ We'll need Paul, Cody or Tyson to help you on this as I don't have any experience with Plesk mate. Quote Link to comment Share on other sites More sharing options...
0 dado023 Posted August 18, 2013 Author Report Share Posted August 18, 2013 I hope some of them will jump in, because now i cant do anything :\ Quote Link to comment Share on other sites More sharing options...
0 Paul Posted August 19, 2013 Report Share Posted August 19, 2013 Under Tools > Module log, look for an entry for Plesk. Copy & Paste that here (Feel free to redact *** any sensitive details) Quote Link to comment Share on other sites More sharing options...
0 dado023 Posted August 19, 2013 Author Report Share Posted August 19, 2013 here it is, i have just covered IP address: Quote Link to comment Share on other sites More sharing options...
0 Paul Posted August 19, 2013 Report Share Posted August 19, 2013 What version of Plesk is your Plesk server running? This appears to be an error returned directly from Plesk. Quote Link to comment Share on other sites More sharing options...
0 dado023 Posted August 19, 2013 Author Report Share Posted August 19, 2013 What version of Plesk is your Plesk server running? This appears to be an error returned directly from Plesk. havent you read it copy/paste from first post: using Plesk 11.5 + Blesta v3 Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted August 19, 2013 Report Share Posted August 19, 2013 This happens when adding a new service? It sounds like your Plesk server is complaining about the data type it received for the webspace/subscription ID. We've tested this on Plesk v11.5 and haven't experienced this issue, so I wonder why Plesk complains about the data type for an empty string now. If you're familiar with php, you can edit /components/modules/plesk/plesk.php and change: $data = array('id' => $webspace_id); to $data = array('id' => (empty($webspace_id) ? null : $webspace_id)); and let us know if that resolves your issue. Michael 1 Quote Link to comment Share on other sites More sharing options...
0 dado023 Posted August 19, 2013 Author Report Share Posted August 19, 2013 i am not familiar with php, BUT, i know enough to edit txt file ...i will let you know if it worked...brb in few minutes Quote Link to comment Share on other sites More sharing options...
0 dado023 Posted August 19, 2013 Author Report Share Posted August 19, 2013 ok, now i got something else here: 1013 client does not exist Blesta(Plesk module log) 193.2*.***.*0 <?xml version="1.0" encoding="UTF-8"?> <packet version="1.6.5.0"> <customer> <set> <result> <status>error</status> <errcode>1013</errcode> <errtext>client does not exist</errtext> <filter-id>dasdsida1</filter-id> </result> </set> </customer> </packet> Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted August 19, 2013 Report Share Posted August 19, 2013 Can you put some context to that module response? What requests precede that one (especially the one immediately before)? Feel free to omit sensitive information if you copy/paste it here. Were you trying to create a new service in the interface or update an existing one? Quote Link to comment Share on other sites More sharing options...
0 dado023 Posted August 19, 2013 Author Report Share Posted August 19, 2013 picture will say much more than me...here take a look: Quote Link to comment Share on other sites More sharing options...
0 dado023 Posted August 19, 2013 Author Report Share Posted August 19, 2013 if you want i can send you access username and pass, just let me know now i am only waiting for this to workout, otherwise whole thing becomes useless Quote Link to comment Share on other sites More sharing options...
0 Tyson Posted August 20, 2013 Report Share Posted August 20, 2013 I'm curious what the module log says about this response. I can only imagine receiving that error from Plesk if you are attempting to update a customer, but the customer does not exist in Plesk. You can send me a private message with login access and I'll take a look. Quote Link to comment Share on other sites More sharing options...
0 dado023 Posted August 20, 2013 Author Report Share Posted August 20, 2013 Tyson, as you requested, i have sent you private message with Blesta and Plesk login access info, let me know if you need anything else. Thank you in advance Dan Quote Link to comment Share on other sites More sharing options...
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dado023
i get this error, when i want to activate service(hosting package)
http://i.imgur.com/fy0DGp8.png
What is the problem here? i dont understand this Subscription ID thing...
help pls :\
PS: using Plesk 11.5 + Blesta v3
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