I too have used HostBill for more than 2 years now and just like I told you in the other thread, HostBill writes modules. That's the highlight of their software, it's why people buy it. Unforuntately those modules come out of the box broken from functionality to visuals. He does not fix them. And when he updates them he updates them so that they continue to work with his billing system. He does not update to improve them or add the newest basic features that you'd expect from a module update. His orderforms are equally buggy and some of the features on them are redundant!
The billing system core is almost never updated or improved. It's got that same useless interface.
Lastly, like it was pointed out in this thread already, he'll disappear one day. He keeps his communications limited and hides behind his new support model which is for you to pay to even reach him.
No one is speaking "ill" about anything. We're just talking a competing product.