PauloV

Hello @turner2f 1- No, it dosent delet attachments from system. You have to manually delete. (I will add an option to delete on next release). To delete you have to go to your "Uploads Directory" then enter on you rcompany ID, for exemple "1/" and you will see the foleder called "support_managerpro_files" you can then delete the files. 2- Do you have "Debug mode" on on blesta.php ? Configure::errorReporting(-1); if so disable, Configure::errorReporting(0); 3- To edit the Fileds and/or options go to Settings->Plugins->Installed->Support Manager Pro->Manage-> (you will see a dield called "Custom fields"), and just add your options. To show the filed/options on a client ticket, just assign a service and update the ticket, then you can edit the Custom Fields. 4- - Realtime Open Tickets Re: It should show after you recive a ticket in "open" status - Highlight Selected Status Bar Re: Wen you select a "Status" it should hilight (change background color) - The Built in Auto Spam function ( how is it configured ) Re: Just Move a Spam ticket to "Spam" status and the next ticket from that email adress will auto move to "Spam" status 5- Its because the "Auto" save feature to quickly save the option witout manually "submit" 6- Notes are private, only Admins/Staff can see them Regards, PV

Hello Many thanks @Blesta Addons very stange lol I have added your fix alredy to Support Manager Pro. Later on I will update the first post Regards, PV

@turner2f Like @Licensecart says, the upgrade is only for people that alredy have "Support Manager Pro" installed, if you never installed "Support Manager Pro" and you only use the default from Blesta "Support Manager", you cannot install the "upgrade" You have to uninstall the Upgrade, remove all files, then if you dont need the Default Blesta "Support Manager" and you plano to only use my modification Support Manager Pro, unistall also the "Support Manager" from your Blesta, afther that, download the Full Support Manager Pro from my first post: Any problem just post it here P.S- Many thanks @Blesta Addons and @Licensecart Regards, PV

Many Tahnks @Blesta Addons, @Licensecart, @Jonathon I will keep you all posted Regards, PV

Hello Blestars @all Sorry for the late replay to all Very very buisy and now also a wanderfull news one month ago that I will be a father again so 51% dedicated to the family and 49% to my company and thats why Im not updating the foruns/plugins/extensions/modulues @dweiruk Yes it still works @Blesta Addons Thanks for the help @activa Yes, you are right A litle more time to organise here and the all will be updated @Jonathon Sure, I will add it just need a litle feedback from @Paul @Tyson, @Cody from the new Domain managment to see how can I update all

Nice to meet you all @naja7host, the team behind blesta addons

Hello @kemeris Support Manager Pro and Support Manager Core, dosent support that function yet, but I will add it to the todo list on this next release Regards, PV

+1 (with the new domain system eheh)

++1 this is a must have fix

+1, thare some Blesta users that alredy askme how to change routes of modules, and now its still very ugly to see the "paths" of some Plugins Maybe an extra field or config option that will catch all Plugin/Modules routes, display them in a table and be able to edit and add custom routes

+1

+1 So many times we change the Package/Module for a particular client in WHMCS that this is a must for Blesta Its to many work to cancel a service and create a new one. Its more easy just change the Package/Module Regards, PV

Hello, Just my 2 cents (i still dont have time to test the latest Blesta eheh) Naja7host is right, it should have an option to limit by batch, because some servers limit emails by hour (we also limit for our custummers), , so if Blesta tries to send abovethe account is blocked and all outhers emails are rejected by the server for sending. I thinks its a litle adjustment to MassMail and only a few lines of code Regards, PV

Thanks Next week I will initiate the mass update eheh Regards, PV

Hello @durbz I have reply to you by PM, it seams everithing is OK. Maybe are some files missing on your upload or any folder/url restriction in .htaccess Like I said in PM, try to upload all files again, then uninstall and install the plugin and test once again Any problem just say Regards, PV

Hello @durbz The problem is on relative and root paths, sometimes (I didnt figure this out 100%), my code dosent detect correctly because there is no Constant Path on Blesta to use in Plugins Beause of Blesta 4.0 I will revise all my Plugins/Extensions/Modules/Modifications and update them If you want, you can PM me the HTML Source Code without commenting the code, and send me to reply to you with the fix @timnboys The integration is better because you can see in realtime online Chats In the really near feature It will get/update all Blesta Admins and add them to Live Chat witout the needing to Login twice Regards, PV

Hello naja7host and Tyson I always had problems since Blesta 3.0, wen importing emails in "PIPE", tickets wen error reporting is -1 I have ignored this error for some time because I have tried to trace and I think the problem is on UTF8/ACII character conversion Regards, PV

Hello timnboys Thanks for the great Blesta Module release Hopping to see more new releases for Blesta Regards, PV

Hello ModulesGarden "Welcome" back Long time custommer from WHMCS on some ModulesGarden WHMCS Modules, they still work great I have very high expectations from ModulesGarden programmers to Blesta community I hope to see a lot of new stuff for Blesta on your main website company Regards, PV

Cool news I was very buisy this last months (not vacations, I dont understand the word vacations or hollydays in our buisness ) Whell, like naja7host says, time to start upgrading every plugin/module/extension/mode made for Belesta Thanks Paul/Tyson/Cody/Jonathan for your hard work Sega "Dytona USA" racer game tribute: Blestars, Start Your (DEV Servers) Engines eheh Regards, PV

Wooo cool slim chat service Never heard about that service, very cool finding naja7host For anyone that tink Blesta is not great comparing with WHMCS, just take a look on the FREE stuff that Blesta includes made by Blestars Devs for Blestars Useres I have to catch you up naja7host on the free stuff eheh I have to develop more lol Keep it up

Cool custom fields on CORE I have alredy added Custom Fields to my Support Manager Pro mod, has you can see I use arrays to store fields and data on each ticket ,and on Admin/Manage we just set all fields, I was thinking on adding a more rich interface, but I will wait until CORE-450 to start from there eheh For the tickets encryption, I have made some benchmarks and its slow on a DB with more then 100k tickets(replies) even with cache/ssd/mysql optimised maybe I will add 2 options: Option 1- encrypt (per ticket) it only will encrupt/decrypt that ticket (it will add a flag on replies to tell what are encrypted and not) Option 2- encrypt all Custom Fields (per custom filed) About the key pass to encrypt/decrypt, its an excelent idea special for staff private notes

Thanks naja7host

@AnthonyL Sorry the late reply For now it dosent support that functionality, buit its very easy to implement, let the new Blesta 4.0 Stable come out And I will add this in the next update @cyandark Hello Sorry, still no migration functionality, but its easy, I didnt implement yet because there wasnt alot requests I Will promisse to add a migration functionality betwin Support Manager Original and Support Manager Pro, also an option to Migrate all data to Core Support Manager (It will delete all data on the Support Manager that will be migrated to because of the ID's and CODE in Tickets to not mess everithing) @all Im tinking to add on next update the encryption of all Ticket's messages because of sensitive data in case of an MySQL/MariaDB intrusion, what do you think? The problem is going to be the search functionality that will be a tiny slow to let the encrypt/decrypt function to run.

Fantastic naja7host @all-blestars What about anouther PayPal Donation for Naja7Host @naja7host I think you r not human you relase plugins/modules/extensions like a machine keep it up