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Blesta Addons

[Plugin] Stats & Reports

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1 hour ago, Blesta Addons said:

Tested in and tested in some installation , it include only the active server in the active tab, any screenshot or proof of error to see what we can do .

The numbers do not add up to be active + cancelled but they are definitely off for this client. I did check another client and their stats are accurate.

Screen Shot 2018-03-22 at 9.14.49 AM.png

Screen Shot 2018-03-22 at 9.15.20 AM.png

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7 hours ago, evolvewh said:

The numbers do not add up to be active + cancelled but they are definitely off for this client. I did check another client and their stats are accurate.

Screen Shot 2018-03-22 at 9.14.49 AM.png

Screen Shot 2018-03-22 at 9.15.20 AM.png

Interesting, in the canceled tab, it show the 32 total service?

but 101 + 32 = 133 in total .

 

and what about the other clients, is the count ok ?

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25 minutes ago, Blesta Addons said:

and what about the other clients, is the count ok ?

Here are a couple of other examples:

Client has 7 active services > report says 8

Client has 6 active services > report says 7

Client has 4 active services > report says 6

 

If you can guide me a bit where to look, I can dig into it deeper to try and figure out where the real issue is coming from.

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On 22/03/2018 at 11:41 PM, evolvewh said:

Client has 7 active services > report says 8

Client has 6 active services > report says 7

Client has 4 active services > report says 6

In a semilar issue it was the child services not counted .

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On 4/6/2018 at 7:42 AM, Blesta Addons said:

@evolvewh is this was your issue ?

Sorry I got busy with other things but I don't really think this is the issue. It's going to take me more time to try and dig through it all.

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