importing an email to ticket

[Morningstar]

Guys

My blesta is on subdomain something like

http://billing.mydomain.com

to be able to use an email like sales@mydomain.com  I won't be able to use piping   right?

because I can only use piping within my subdomain so I would only be OK to use piping if I choose an email like sales@billing.mydomain.com

Am I right?  if so What email handling to choose?

[Nelsa]

You can set pipe from domain also, create e-mail first than set forwarder

[Morningstar]

Thanks for your response . Are you sure that in my case I can use piping on main domain?

I did go to forwarder in directadmin but I get

 

Error creating forwarder

Details

String contains an invalid email address: /usr/bin/php /home/my/domains/domain.com/public_html/my/plugins/support_manager/pipe.php
 

[Paul]

For piping, the server must be the MX for the domain your support addresses are at.

The error you're getting creating the forwarder indicates that it expects it to be an email address an not an application. I'm not that familiar with DirectAdmin forwarders, but perhaps there is another option? Also, you will want to add the hashbang (path to PHP) at the beginning of pipe.php, and you can drop /usr/bin/php from your forwarder. See https://docs.blesta.com/display/user/Support+Manager#SupportManager-email-pipingEmailPiping for more.

[Tiny]

Piping you can do within the same server, to all domains hosted. 

pipe.php needs 777 permissions and the hasbang before starting the php part

[Morningstar]

Thank you all for helping.  Is there any body using directadmin and can teach me how to do this?  I can not even create the pipe in forwarder section it does not let me do it

[Nelsa]

Thing is,email address has to be hosted.on same server ...and it has to be authorative for MX record...so if your domain is not hosted on same server or it is but you use external mail server than it will not work...

Procedure is:

First create email address you want to pipe....than you can make  forwarders

[Morningstar]

Thanks it is all as you said but still directadmin does not let me create it

[Nelsa]

23 minutes ago, Morningstar said:

Thanks it is all as you said but still directadmin does not let me create it

Give me few minutes ,I have direct admin demo somewhere...I will check and give you instructions...

[Nelsa]

This syntax has to.be set;

|/usr/local/bin/php -q /home/USERNAME/domains/SOMEDOMAIN.COM/public_html.......

So for blesta it would be something like

 "|/usr/local/bin/php -q /home/USERNAME/domains/SOMEDOMAIN.COM/public_html/blesta_directory/plugins/support_manager/pipe.php".

[Morningstar]

I never liked directadmin perhaps I have to get rid of it once and for all     Not still same error 

[Morningstar]

It worked this way  "|/usr/local/bin/php -q /home/my/domains/mydomain.com/public_html/my/plugins/support_manager/pipe.php"